How to Invoice the TAC

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When invoicing for services provided to a TAC client, it's important to include the billing information below. This will help ensure prompt and accurate payment. Without this information we may not be able to pay you, or your payment may be delayed.

TAC billing standards

Please submit a valid tax invoice with the details below.

Claim details

  • Claim number
  • Client name
  • Date of birth
  • Client address

Provider details

  • Service provider
  • Billing address
  • Practice address
  • Bank details
  • Provider’s Medicare stem (if applicable)

Service details

  • Service/treating provider
  • Date of service
  • Duration of service
  • TAC item number and description as per the TAC fee schedule
  • Itemised serviced
  • Total amount of invoice

If you require multiple providers on the one invoice, you must clearly identify the service listed under each health professional/service provider.

You can also use this invoice template XLS, 0.03MB to assist you in preparing your invoices.

If you require further assistance with your invoicing, please contact our Customer Service Team on 1300 654 329. A Customer Service Officer can then guide you through the process so you can receive your payment promptly.

Submitting your invoice

LanternPay - TAC's online payment platform

Most service providers can now process TAC payments through LanternPay, a digital solution that allows you to submit paperless invoices, view payment decisions immediately, and receive payment the next business day. You can also see in real time if a client has a TAC-approved claim. Check the eligible provider list below.

To register for LanternPay, visit lanternpay.com.

https://www.tac.vic.gov.au/__data/assets/video_file/0003/232869/Tac-Lantern-Pay-04.09.17-Captions-1-web.mp4 https://www.tac.vic.gov.au/__data/assets/image/0015/233106/vlcsnap-2017-09-11-10h43m16s241.png

Eligible LanternPay providers

The following services are eligible to be invoiced to the TAC via LanternPay:
  • Allied health
  • Equipment under $1,000
  • Interpreting services
  • Pharmacy
  • Mental health
  • Medical (excluding surgery)
  • Home services
  • TAC-requested reports
  • Vocational rehabilitation services

Invoices by post

Please send an original copy of your invoice to the below address.  Please note duplicate accounts, such as statements, photocopies or facsimiles will not be processed for payment.

Transport Accident Commission (TAC)
GPO Box 2751
MELBOURNE   VIC   3001

Payment of invoices

We pay service providers via Electronic Funds Transfer (EFT). Please complete the EFT/ Direct Deposit Authority form to help ensure the prompt payment of invoices.

The TAC processes mailed or faxed invoices on a weekly basis.

You can also access your remittance online when you register for the Westpac PaymentsPlus Portal.

Time limit for submitting invoices

There is a two year time limit from the date of service to submit your invoices.  For more information, please refer to our policy on the Time Limit to Apply for the Payment of Medical and Like Expenses.

Additional information

In some circumstances, more specific information is required for the following health professionals and service providers:

  • General practitioners
  • Medical professionals
  • Hospitals
  • Equipment suppliers
  • Pharmacists
  • Legal professionals

If you have further invoicing or payment queries, please contact us.

General Practitioners

Additional information from the standard invoicing guidelines is required from GPs.  Please see the specific invoicing guidelines for Medical Practitioners below for more information.

Invoicing guidelines for medical practitioners

Billing review Program for medical practitioners

EFT/ Direct Debit Authority form

Clarification of Medicare Benefits Schedules rules for the TAC and WorkSafe

Medical Excess information

Specialist invoice template XLS, 0.03MB

Surgeons and medical professionals

Additional information from the standard invoicing guidelines is required from surgeons and medical practitioners.  Please see the specific invoicing guidelines for Medical Practitioners below for more information.

Invoicing guidelines for medical practitioners

Billing review Program for medical practitioners

EFT/ Direct Debit Authority form

Clarification of Medicare Benefits Schedules rules for the TAC and WorkSafe

Surgery invoice template XLS, 0.03MB

Assistant surgeon invoice template XLS, 0.03MB

Hospitals

Equipment Suppliers

To ensure invoices can be processed promptly equipment suppliers are encouraged to adhere to the TAC's published guidelines. Please refer to the following links for further detail regarding invoicing requirements.

EFT/ Direct Debit Authority form

Equipment invoice template XLS, 0.03MB

Equipment page

Pharmacy

To ensure invoices can be processed promptly Pharmacists are encouraged to adhere to the TAC's published guidelines.  Please refer to the following links for further detail regarding invoicing requirements.

EFT/ Direct Debit Authority form

Pharmacy information page

Pharmacy invoice template XLS, 0.03MB

Legal Professionals

Please refer to the TAC's Invoicing requirements for Legal Professionals.

Additional information is required for Common Law, VCAT, s.93 and recoveries. Please refer to the TAC's letter of instruction for this information.