When invoicing for services provided to a TAC client, it's important to include the billing information below. This will help ensure prompt and accurate payment. Without this information we may not be able to pay you, or your payment may be delayed.
TAC billing standards
Please submit a valid tax invoice with the details below.
- Claim number
- Client name
- Date of birth
- Client address
- Service provider
- Billing address
- Practice address
- Bank details
- Provider’s Medicare stem (if applicable)
- Service/treating provider
- Date of service
- Duration of service
- TAC item number and description as per the TAC fee schedule
- Itemised serviced
- Total amount of invoice
If you require multiple providers on the one invoice, you must clearly identify the service listed under each health professional/service provider.
You can also use this invoice template XLS, 0.04MB to assist you in preparing your invoices. Please submit a separate invoice for each client when you use this template.
If you require further assistance with your invoicing, please contact our Customer Service Team on 1300 654 329. A Customer Service Officer can then guide you through the process so you can receive your payment promptly.
Submitting your invoice
LanternPay - TAC's online payment platform
Most service providers can now process TAC payments through LanternPay, a digital solution that allows you to submit paperless invoices, view payment decisions immediately, and receive payment the next business day. You can also see in real time if a client has a TAC-approved claim. Check the eligible provider list below.
Please note, Home Service providers (cleaning, gardening and childcare) can no longer use LanternPay to invoice the TAC. Eligible providers are listed in the drop down below.
To register for LanternPay, visit lanternpay.com/providers.
Eligible LanternPay providers
- Allied health
- Interpreting services
- Mental health
- Medical (excluding surgery)
- TAC-requested reports
- Vocational rehabilitation services
Invoices by post
Please send an original copy of your invoice to the below address. Please note duplicate accounts, such as statements, photocopies or facsimiles will not be processed for payment.
Transport Accident Commission (TAC)
GPO Box 2751
MELBOURNE VIC 3001
Invoices by email
Please submit your invoice as an attachment, containing only one client per email.
The TAC does not accept MYOB links or Microsoft Excel documents, and this email address is not monitored: firstname.lastname@example.org
Payment of invoices
We pay service providers via Electronic Funds Transfer (EFT). Please complete the EFT/ Direct Deposit Authority form to help ensure the prompt payment of invoices.
The TAC processes mailed or faxed invoices on a weekly basis.
You can also access your remittance online when you register for the Westpac PaymentsPlus Portal.
Time limit for submitting invoices
There is a two year time limit from the date of service to submit your invoices. For more information, please refer to our policy on the Time Limit to Apply for the Payment of Medical and Like Expenses.
In some circumstances, more specific information is required for the following health professionals and service providers:
- General practitioners
- Medical professionals
- Equipment suppliers
- Legal professionals
If you have further invoicing or payment queries, please contact us.
Additional information from the standard invoicing guidelines is required from GPs. Please see the specific invoicing guidelines for Medical Practitioners below for more information.
Surgeons and medical professionals
Additional information from the standard invoicing guidelines is required from surgeons and medical practitioners. Please see the specific invoicing guidelines for Medical Practitioners below for more information.
To ensure invoices can be processed promptly equipment suppliers are encouraged to adhere to the TAC's published guidelines. Please refer to the following links for further detail regarding invoicing requirements.
To ensure invoices can be processed promptly Pharmacists are encouraged to adhere to the TAC's published guidelines. Please refer to the following links for further detail regarding invoicing requirements.
Please refer to the TAC's Invoicing requirements for Legal Professionals.
Additional information is required for Common Law, VCAT, s.93 and recoveries. Please refer to the TAC's letter of instruction for this information.