Our health, disability and service providers provide vital treatment and support to our clients after a transport accident. If you would like to provide services to our clients, here's how to register.
Register as a disability service provider
Disability service providers must satisfy special requirements. To assist with client recovery, we expect your services to support independence and maintain functional skills and capacity. Further information can be found in the Independence - An Overview for Providers section of this website.
To register, select your disability provider type below.
Attendant Care and Client Independence Support Service (CISS)
List of minimum requirements for applicants
List of documents you must include with your application
You must include all documents requested before you submit your application.
This form may also be used to renew you registration with us as required for quality assurance purposes.
If you prefer to use an print copy the Application for IRQS registration form is available for download PDF, 1.72MB.
What happens next
Shared Supported Accommodation
Who should complete this form?
Shared supported accommodation providers can register with the Transport Accident Commission (TAC) to provide services to TAC clients under Victorian transport accident legislation.
The TAC expects services to be delivered in such a way as to support a person's independence and maintain functional skills and capacity. Further information can be found in the Independence – An Overview for Providers section of this website.
Note: To be considered for registration providers must have a minimum of 2 years experience and meet the below criteria.
What you need to do
- Complete the Application for Registration form, along with a SSA Residence Registration form for each residence you would like to register
- Provide documented current proof of:
- alignment with State or Commonwealth Government standards for disability services through:
- membership with State or Commonwealth Government department or agency applicable for the jurisdiction, for the provision of like services; or
- accreditation / certification against TAC recognised quality assurance systems, including:
- Attendant Care Industry Standard (ACIS)
- Quality Improvement Council (QIC) Health & Community Services Standards
- ISO 9001:2008
- any other quality assurance system that the TAC advises that they recognise
- alignment with State or Commonwealth Government standards for disability services through:
- Provide written confirmation of:
- their commitment to operating within a structured program. Information such as organisational philosophy of the provider, previous performance, links with employers, government agencies, hospitals, health practitioners, and references will be considered.
- resources to provide quality service delivery at all locations in which they intend to operate. This includes access and exit procedures and reliable contact and back-up to cater for individual attendant care needs.
- an adequate supervisory structure exists for service provision, case review and staff guidance and regular and relevant staff training.
- regular training of staff in relation to fire safety and evacuation procedures relevant to the care setting
- Ensure staff meet the minimum requirements to provide care which are demonstrated competency in areas relevant to the needs of clients/workers including:
- CPR - anaphylaxis
- first aid - manual lifting
- food safety - infection control
- Ensure staff complete a client/worker specific training program where required by the TAC as a result of a client's specialised support needs.
- Minimum of $5 million professional indemnity insurance coverage and a minimum of $5 million public liability insurance coverage with the initial application.
Shared Supported Accommodation Residences:
- Residences must meet the following requirements:
- Certificate of Occupancy or Essential Safety Measures Determination, (whichever is most current)specifying a minimum of Class 3 building as per the National Construction Code (NCC)
- Annual Essential Safety Measures Report or Fire Safety Compliance Certificate
- TAC clients will have access to:
- a separate bedroom
- a 'home-like' environment with furnishings, equipment and services appropriate to the individual's care and support needs
- varied meal choices with high nutritional value
- appropriate staffing to meet personal care needs of the individual
- supervision and nursing care relevant to the needs of the individual
- accommodation that is clean, hygienic and kept in good repair.
Registration can be maintained by the provider continuing to meet this registration criteria, the Provider Registration Requirements and any amendments to the criteria or requirements made by the TAC. The TAC reserves the right to audit providers to ensure compliance with all criteria and standards.
Where to send your application
Please Email your application to the TAC's Disability Provider Quality Assurance Manager: email@example.com
What the TAC will do
The TAC will review your application and notify you of the outcome in writing. If a discrepancy arises with your submission a TAC representative will contact you directly.
If approval is given, a letter will be sent advising of when services may commence, along with advice of a provider number for invoicing purposes.
* The Application for Registration form below only needs to be completed once by each organisation to initially register with the TAC. The SSA Residence Registration form will need to be completed for each residence you are seeking to register.
The TAC is not currently taking new applications for Outreach Services registration. If you have any questions, please contact the TAC's Disability Provider Quality Assurance team at firstname.lastname@example.org
To be eligible for registration
Outreach service providers can register with the TAC to provide services to TAC clients under Victorian transport accident legislation. The TAC expects the delivery of services to be based on a strengths based recovery model. Providers are expected to work holistically, with the delivery of services to be consistent with the goals of the client's treating team. For more information, see the Outreach Services policy.
To be eligible to provide Outreach Services for TAC clients, a service provider must:
- complete the Provider Registration form and
- be a party to a service agreement with the Victorian Department of Health to deliver Mental Health Community Support Services (Individualised Client Support Packages)
Registration can be maintained by the provider by continuing to meet these registration criteria and any amendments to the criteria or requirements made by the TAC. The TAC reserves the right to audit providers to ensure compliance with all criteria and standards.
How to register
When the application process is open, applications can be sent to the TAC's Disability Provider Quality Assurance team at email@example.com
We will review your application and notify you of the outcome in writing. If a discrepancy arises with your submission, a TAC representative will contact you directly.
If approval is given, a letter will be sent advising when services may commence, along with advice of a provider number for invoicing purposes.
Register as a health or services provider
Our health and service providers provide vital treatment and support to our clients after a transport accident. If you would like to provide services to our clients, here's how to register.
If you would like to provide your services to our clients, please register using our online registration form.
Manually completed provider registration forms can be returned to the TAC via:
Fax: 03 9656 9533
Post: Data Maintenance, Transport Accident Commission,
GPO Box 2751 Melbourne, Victoria, 3001
LanternPay - a new digital payment solution
Most service providers can now process TAC payments through LanternPay, a digital solution that allows you to submit paperless invoices, view payment decisions immediately, and receive payment the next business day. You can also see in real time if a client has a TAC-approved claim.
To find out more about LanternPay, watch the short video below or visit www.lanternpay.com/providers. Please note you need to register with the TAC using the above form to access Lantern Pay.
Updating your details
For service providers who are registered with the TAC who need to update their details (address, phone number, email) please advise the TAC in writing to firstname.lastname@example.org.
For service providers who are registered with the TAC who need to update their EFT details, please complete the EFT Change of Details Form to help ensure the prompt payment of invoices.
TAC logo policy
The TAC takes protection of its intellectual property and reputation seriously. It does not allow other entities to use its logo unless a contractual agreement is in place. The TAC logo is a registered trademark and a vital component of our brand and identity. Allowing entities to use our logo can imply that we favour or endorse them, which can mislead the public.
This policy applies to any entity that provides services to the TAC even if they are registered to serve TAC clients. The TAC logo should not be used by a third party in any way, including on a website or promotional and advertising materials, without written authority from the TAC. However, registered providers may identify their TAC registration by stating "[Organisation name] is registered to provide services for TAC clients."