21 Jun 2022

Provider eNews

Information on our annual fee increase, online remittances, our Small Grants Program, a webinar on Value-Based Health Care, and more.

Annual TAC payment increase goes into effect in July

Starting 1 July, you will see an increase in our approved fee schedules. These outline how much we will pay for each treatment and service to a TAC client. We increase our fee schedules at the start of each financial year.

To access the 2022-23 fee schedule for your profession, view the Fee schedules page on our website.

Our fees will also be updated in LanternPay, our online payment platform for eligible providers.

If your fees are higher than those on our fee schedule, please let the client know there will be an out of pocket expense. Clients can contact us to discuss their options if the out of pocket costs will prohibit treatments or services from going ahead.

Access fee schedules

TAC remittances go online with Westpac PaymentsPlus

Starting 30 June your TAC remittances will no longer be sent by post.

You’ll be able to access your remittances online by registering for Westpac PaymentsPlus.

Westpac PaymentsPlus is free to use and gives you access to your TAC remittances within 24 hours of payment. You can access payment history information and reports from the date you register with Westpac PaymentsPlus.

In the next few weeks we’ll send you an email with instructions on how to register for Westpac PaymentsPlus.

For more information, please visit our Getting paid page.

TAC community grants available

Grants of up to $50,000 will soon be available through our Small Grants Program. These are awarded to innovative community-based projects that will make a positive change in the lives of TAC clients and Victorians with a disability.

Applications are open 27 June to 29 July 2022.

Eligible groups include not-for-profits, disability and self-advocacy groups, social enterprises, disability service providers, local government authorities, public schools, incorporated Aboriginal corporations and more.

Visit our Small Grants Program webpage to access the program guidelines in preparation for submitting your application.

Free webinar on Value-Based Health Care

On 29 June the TAC and the Australian Centre for Value-Based Health Care will present a free webinar on ‘The TACs Value-Based Health Care Journey - outcomes that matter in road trauma’.

Join us to hear about our Value-Based Health Care journey and lessons learned so far.

For details and to register, visit the Australian Healthcare and Hospitals Association website.

TAC web information in 13 languages

Translated information in 13 languages is now available on the TAC website. This will help new TAC clients and those involved in an accident learn about what we do and how to make a claim.

Clients can go to tac.vic.gov.au/languages or click on the ‘Languages’ button at the top-right of the TAC website.

Please direct clients here if they need TAC information in a language other than English.

As always, interpreting services are available for clients who need language help when calling the TAC or at medical and health appointments.

LanternPay is now ‘LanternPay by HICAPS’

If you use LanternPay to invoice the TAC online, you may have noticed ‘LanternPay by HICAPS’ branding and a minor refresh to the platform’s colours and navigation.

This change follows LanternPay’s recent acquisition by HICAPS.

Eligible TAC providers can continue to use LanternPay in the same way to get next-business-day payment for approved invoices.

If you have any questions about this change, please contact LanternPay Support or find out more about LanternPay here.

Club Rewards Program kicks off for 2022

If you’re involved with a local footy or netball club, the TAC Club Rewards Program is an opportunity for it to earn up to $10,000 by promoting road safety in the community.

Former Hawthorn coach Alastair Clarkston was at the East Shepparton Football and Netball Club last month to help launch this partnership with AFL Victoria for 2022.

Clarkson said, like many families, his has been touched by road trauma. His older brother, Andrew, was only 24 when he died in a drink-driving accident in 2014.

“We’ve still got a long way to go and part of it is education, part of it is encouraging the youngsters, in particular, to make good choices,” Clarkson said.

Visit the TAC Club Rewards Program webpage to access the criteria and an application form.

RTSSV has become Amber Community

After 28 years, Road Trauma Support Services Victoria has a new name – Amber Community, a road incident support and education service.

If you or anyone you know has been impacted by road trauma, Amber Community can provide support.

Access road trauma counselling and support services by calling 1300 367 797 or via the new website at ambercommunity.org.au.

Contacting us

We apologise for any delays you may currently experience when calling or emailing us. We appreciate your patience. We are making some changes to address this issue and expect our responsiveness to improve over the coming weeks.

At this busy time, you may wish to contact us through our 'Contact us' form.


21 Jun 2022 Provider eNews Information on our annual fee increase, online remittances, our Small Grants Program, a webinar on Value-Based Health Care, and more. Annual TAC payment increase goes into effect in July Starting 1 July, you will see an increase in our approved fee schedules. These outline how much we will pay for each treatment and service to a TAC client. We increase our fee schedules at the start of each financial year. To access the 2022-23 fee schedule for your profession, view the Fee schedules page on our website. Our fees will also be updated in LanternPay, our online payment platform for eligible providers. If your fees are higher than those on our fee schedule, please let the client know there will be an out of pocket expense. Clients can contact us to discuss their options if the out of pocket costs will prohibit treatments or services from going ahead. Access fee schedules TAC remittances go online with Westpac PaymentsPlus Starting 30 June your TAC remittances will no longer be sent by post. You’ll be able to access your remittances online by registering for Westpac PaymentsPlus. Westpac PaymentsPlus is free to use and gives you access to your TAC remittances within 24 hours of payment. You can access payment history information and reports from the date you register with Westpac PaymentsPlus. In the next few weeks we’ll send you an email with instructions on how to register for Westpac PaymentsPlus. For more information, please visit our Getting paid page. TAC community grants available Grants of up to $50,000 will soon be available through our Small Grants Program. These are awarded to innovative community-based projects that will make a positive change in the lives of TAC clients and Victorians with a disability. Applications are open 27 June to 29 July 2022. Eligible groups include not-for-profits, disability and self-advocacy groups, social enterprises, disability service providers, local government authorities, public schools, incorporated Aboriginal corporations and more. Visit our Small Grants Program webpage to access the program guidelines in preparation for submitting your application. Free webinar on Value-Based Health Care On 29 June the TAC and the Australian Centre for Value-Based Health Care will present a free webinar on ‘The TACs Value-Based Health Care Journey - outcomes that matter in road trauma’. Join us to hear about our Value-Based Health Care journey and lessons learned so far. For details and to register, visit the Australian Healthcare and Hospitals Association website. TAC web information in 13 languages Translated information in 13 languages is now available on the TAC website. This will help new TAC clients and those involved in an accident learn about what we do and how to make a claim. Clients can go to tac.vic.gov.au/languages or click on the ‘Languages’ button at the top-right of the TAC website. Please direct clients here if they need TAC information in a language other than English. As always, interpreting services are available for clients who need language help when calling the TAC or at medical and health appointments. LanternPay is now ‘LanternPay by HICAPS’ If you use LanternPay to invoice the TAC online, you may have noticed ‘LanternPay by HICAPS’ branding and a minor refresh to the platform’s colours and navigation. This change follows LanternPay’s recent acquisition by HICAPS. Eligible TAC providers can continue to use LanternPay in the same way to get next-business-day payment for approved invoices. If you have any questions about this change, please contact LanternPay Support or find out more about LanternPay here. Club Rewards Program kicks off for 2022 If you’re involved with a local footy or netball club, the TAC Club Rewards Program is an opportunity for it to earn up to $10,000 by promoting road safety in the community. Former Hawthorn coach Alastair Clarkston was at the East Shepparton Football and Netball Club last month to help launch this partnership with AFL Victoria for 2022. Clarkson said, like many families, his has been touched by road trauma. His older brother, Andrew, was only 24 when he died in a drink-driving accident in 2014. “We’ve still got a long way to go and part of it is education, part of it is encouraging the youngsters, in particular, to make good choices,” Clarkson said. Visit the TAC Club Rewards Program webpage to access the criteria and an application form. RTSSV has become Amber Community After 28 years, Road Trauma Support Services Victoria has a new name – Amber Community, a road incident support and education service. If you or anyone you know has been impacted by road trauma, Amber Community can provide support. Access road trauma counselling and support services by calling 1300 367 797 or via the new website at ambercommunity.org.au. Contacting us We apologise for any delays you may currently experience when calling or emailing us. We appreciate your patience. We are making some changes to address this issue and expect our responsiveness to improve over the coming weeks. At this busy time, you may wish to contact us through our 'Contact us' form.