A future where every journey is a safe one

Information for TAC clients

Information for existing TAC clients

This section is for people who have an accepted TAC claim. If you have had an accident and need to lodge a claim, please visit the What to do after an accident section.

Here you will find information about the things the TAC can pay for and how to claim them.

You will also find information about the TAC's medical excess and if it applies to you.

Learn how myTAC enables you to submit reimbursement forms, send us an enquiry and learn about what services you can access without having to call us first.

The TAC's 'After your accident' videos also explain the ways that the TAC can help you after an accident.

Self manage your claim

Medical excess

The medical excess is the amount of treatment and support services you may need to receive before the TAC can start to pay. The medical excess does not apply to everyone. Visit this section to find out if the medical excess will apply to you and what you will need to do if it does.

Find out more about the medical excess

What we can pay for

The TAC pays for the reasonable cost of medical treatment, rehabilitation services, disability services, travel and household support services that you may need as a result of your accident injuries.

Find out how TAC can help with treatment and support services

Managing your injuries

Recovering from an accident can be a challenging and emotional time. The TAC is here to support you in achieving your goal of recovering or gaining independence after your accident.

Find out about managing your injuries

Working together - you and the TAC

Our aim is to work with you and your providers and health professionals in a positive, honest and professional manner.

Find out we can work together

Peoples' stories

The TAC regularly shares stories of our clients and their families. Here you'll find client stories and videos about inspiring TAC clients.

View Peoples' stories

Forms and brochures

This section has links to brochures and commonly used forms for TAC clients.  If you can't find the brochure or form you're looking for, you can search for the topic using the search box in the top right-hand corner.

Find commonly used forms and brochures

myTAC

Easily manage your TAC claim online using our new mobile app and web portal. myTAC enables you to submit reimbursement forms, send us an enquiry and learn about what services you can access without having to call us first.

Find out more about myTAC