Working together

Client Voice

Client Voice is a way for the TAC to make sure we work with clients in a consistent way that values their contribution.

Your privacy and the TAC

The TAC respects your privacy and treats this issue very seriously.

Communicating with the TAC

As a TAC client you can choose how you would like to communicate with us. This section explains the different ways available to you.

Resolving your issues

This section shows you what to do if you want a decision on your TAC claim reviewed and what to do if you are dissatisfied with the level of service you have received from the TAC.

TAC Service Charter

Information about the standard of service you can expect from the TAC.

Quality and safeguards

The TAC recognises that universal human rights and protections apply to all TAC clients and we support our clients to exercise these rights.

Complaints and compliments

Your feedback plays an important role in helping us to monitor, evaluate and improve our service to the community.

There are a number of ways you can send a complaint or compliment to the TAC.

TAC client surveys

If you are a TAC client, you might receive a link to complete a survey in your email or by SMS.

Your feedback will be kept confidential and won’t affect your TAC claim in any way.

Getting a copy of your TAC documentation

There are two ways you can ask the TAC for information about your TAC claim.

Do you need to report abuse or neglect by a TAC funded service?

Information about the standard of service you can expect from the TAC.

Our aim is to work with you and your providers and health professionals in a positive, honest and professional manner.