Working together

We have zero tolerance for abuse, neglect or violence. This is towards our clients, their family members, providers and our employees.

On this page, we set out the rights and responsibilities of TAC clients and our staff.

As a TAC client, you have the right to:

Be safe from abuse
Be treated with dignity and respect at all times
Have your privacy respected
Access high-quality care and support
Make informed choices and be in control of your care and support
Have information presented to you in a language or format you can understand
Have your ethnic, cultural and religious practices respected
Provide feedback or make a complaint.

As a TAC client, you have a responsibility to:

Communicate with courtesy and respect
Be truthful when providing information to the TAC
Keep us up to date with any changes in your life that might affect your care and support
Play an active role in your recovery or rehabilitation and accept responsibility for any decisions or actions you take
Ask for an explanation of any information you don't understand.

Our staff have the right to:

Be treated with dignity and respect
Refuse to work with a person who is abusive, threatening or under the influence of alcohol or drugs
Be called by their preferred name
Be listened to.

Our staff have a responsibility to:

Respect your privacy
Work with you in a positive, honest and professional way
Treat you with dignity and respect
Give prompt answers to your questions
Help you solve your issues
Keep you up to date with any decisions that might affect your treatment or support.

Client Voice

Client Voice is a way for the TAC to make sure we work with clients in a consistent way that values their contribution.

Your privacy and the TAC

The TAC respects your privacy and treats this issue very seriously.

Communicating with the TAC

As a TAC client you can choose how you would like to communicate with us. This section explains the different ways available to you.

Resolving your issues

This section shows you what to do if you want a decision on your TAC claim reviewed and what to do if you are dissatisfied with the level of service you have received from the TAC.