If you disagree with a decision
If you don't agree with a TAC decision, your first step should be to call us on 1300 654 329. In most cases, issues can be resolved at this point.
- Ask the TAC for an Informal review
- If you have legal representation, speak to your lawyer about the dispute resolution agreement between the TAC, the Law Institute of Victoria (LIV) and the Australian Lawyers Alliance (ALA)
- Request a review of the decision by the Victorian Civil and Administrative Tribunal (VCAT).
Please note, the TAC can't run all appeal options at the same time.
Related policy: Reviewing a TAC decision