Informal review

You can have a decision reviewed by a Review Officer at the TAC.  This person works independently of the area where the original decision was made.  The review officer will consider all the relevant information, including any new information you are able to provide, and will either change or uphold the original decision.

This option is free. You have 12 months from the date of the decision letter to apply for an informal review.

What you need to do

Complete the Request for an informal review form.  To have a copy of the form sent to you, please call the TAC Customer Service Centre on 1300 654 329.

The informal review process is set out below.

Step 1

Complete the Request for an informal review form and lodge it with us within 12 months of the date of the decision.  Either yourself, your representative or a service provider can request a review.

Lodge a Request for an informal review form online

Download the offline request for an informal review form
and send to:

TAC Review Manager
GPO Box 2751
Melbourne Vic 3001
Email:  review@tac.vic.gov.au

Step 2

The Review Office will contact you or your representative (if possible) to provide you with the chance to talk about your request or give the TAC any new information.

Step 3

The Review Office will carry out a thorough and independent review of the decision.

Step 4

You, or your representative, will get a decision about your review. How long this takes depends on the complexity of the decision and whether we need any more information.

Step 5

If you are still unhappy with this decision you can either:

Notes

If the review is still in progress 12 months after the date of decision the Review Office will continue with the review until it is finalised.

What happens if I lodge a request for informal review, a dispute resolution application and/or an application for review with VCAT?

If you lodge both a request for an informal review and a dispute application or VCAT application for review, we will contact you to talk about withdrawing your informal review request.

Lodgement of an informal review within 12 months of becoming aware of the TAC's decision does not put on hold your review rights at VCAT, which also have a 12 month limit.

If you have lodged an application with VCAT to protect your 12 month VCAT review rights, the TAC Review Manager can still conduct an informal review.