Who can make a TAC claim?

Accidents that happen in Victoria

You can make a claim if you, or someone you represent:

  • was involved in a transport accident caused by the driving of a motor vehicle, motorcycle, bus, train or tram, and
  • was injured (including a mental injury) or died as a result of the transport accident.

Or you were:

  • a pedestrian, cyclist or e-scooter/e-bike rider who was injured or died in accidents caused by the driving of a motor vehicle, motorcycle, bus, train or tram.
  • a cyclist who collided with a stationary motor vehicle on or after 9 July 2014.

Read our Making a claim for compensation policy for more information.

Button: Find out how to make a TAC claim

Mental injury only claims

If you’ve experienced a mental health injury after a transport accident in Victoria, you may be able to make a TAC claim.
You may be eligible if you:

  • were involved in a transport accident
  • lost a loved one in a transport accident
  • witnessed a transport accident
  • helped at the scene of a transport accident
  • saw the immediate aftermath of a transport accident

If you have a diagnosed mental injury as a result of a transport accident in Victoria, please call the TAC on 1300 654 329 to lodge your claim.  If you prefer, you can lodge your claim by using the online lodgement form.

Interstate accidents

A claim can be made if:

  • A Victorian resident   was injured or died in an interstate accident that involved a Victorian registered vehicle, or
  • A person was injured or died in an interstate accident and was in a Victorian registered vehicle.

If this does not apply to you, the TAC can still be liable to indemnify the driver of a Victorian registered vehicle in respect of any liability for injury or death arising out of your interstate accident.

A non-Victorian resident injured in an interstate accident involving a Victorian registered vehicle may have a claim against the TAC , especially when this vehicle is at fault. Claims for this type of accident are usually limited to common law damages only, in accordance with the law of the state where the accident occurred.

You can get a claim form from the authority listed below for the state where the accident happened. Once completed, send the form to Interstate Claims, TAC Insurance, GPO Box 2751 , Melbourne VIC 3001.

If a Victorian registered vehicle was not involved in your accident, please contact the relevant authority listed above for assistance in making your claim.

For general enquiries about interstate accidents involving Victorian registered vehicles, please call the TAC on 1300 654 329 and ask to speak with the Interstate Team.

View our Interstate (non-Victorian) Accidents policy

Mental injury only claims

A person in Victoria who has suffered a mental injury and:

  • was involved in a transport accident, or
  • is a bereaved family member or friend of a person who died in a transport accident, or
  • saw a transport accident, or
  • helped at the scene of a transport accident, or
  • saw the immediate aftermath of a transport accident

may be eligible to lodge a TAC claim.

Find out how to make a claim if you have suffered a diagnosed mental injury because of a transport accident in Victoria.

Making a family claim

You can make a claim on behalf of your immediate family member/s using the online lodgement form. You do not need to complete a new form for each family member. An immediate family member is a spouse, partner, parent, grandparent, child, grandchild or sibling of the injured person.