If you’ve been injured in a transport accident, you can use this form to lodge a claim with the TAC.
A claim is considered lodged with the TAC after the ‘submit’ button is clicked at the end of the process and you receive an email confirmation of submission.
You have 12 months from the date of your transport accident to lodge your TAC claim, unless there are reasonable grounds for delay.
Before you start, please make sure you have all of the relevant information listed below. We will use this information to make a decision about your claim.
You will need to provide:
1. Accident details
- Accident date, location and circumstances
- Details of other people/drivers and witnesses involved
- Details of the vehicles involved, including registration numbers
- The police report number (or officer’s details) you received when you reported the accident to the police (not required for public transport accidents)
- For accidents that involved public transport, the incident report number and the date you reported the accident to the operator.
2. Injury details
- You will need to upload written details of the injuries you sustained in the accident from your treating health professional or from the hospital you attended. This could be one of the following:
- a hospital discharge summary
- a signed Certificate of Capacity
- a medical certificate that details your injuries. A medical certificate that only states you are unfit for work may not be acceptable
- a letter from your doctor or allied health professional
- please do not send the TAC photos of your injuries - only send things from the list above.
- The name and contact details of the health professional you have seen or the hospital attended for your accident injuries.
Income and bank details
- So the TAC can understand your circumstances, we will ask for information about your employment and income. We will ask if you have had, or will have, more than five days off work due to the accident.
- Your bank details.
If you are having difficulty collecting any of this information to support your claim, please call us on 1300 654 329. We may be able to help you by obtaining information on your behalf.
We can organise an interpreter if English is not your first language.
Saving this form
You can use the ‘Save and exit’ button to save your progress. We will send you an email with a link and passcode you can use to resume completion of the form. You have 10 calendar days to complete and submit your form. After that, for privacy and security reasons, the information will no longer be stored. If you wish to complete the form, a new one will be required.
Your privacy
The TAC collects the following information from you to determine if you are eligible for a TAC claim and to:
- deliver services and supports that meet your needs,
- contact your medical treaters or other parties about your transport accident or claim, and
- manage your TAC claim.
Without this information, we may not be able to make a decision about your claim and eligibility for treatments, services and benefits. The TAC may disclose information collected to your medical and service providers, your employer, your solicitor, other Government agencies, a court or tribunal, or anyone you authorise, or when required to by law. Our TAC’s privacy policy (section 2.2) sets out other uses and disclosures you can expect, and also how we protect your information.
You can get a copy of your information by contacting the TAC.
