General enquiries or feedback
You can send us an enquiry or provide feedback using the online form.
If you would like to speak to someone, please call our Customer Service Centre on 1300 654 329 between 8.30am and 5.30pm Monday to Friday.
To make a TAC claim
To make a claim with the TAC please contact us on 1300 654 329 (local call) or 1800 332 556 (toll-free outside the Melbourne metropolitan area).
8:30am to 5:30pm, Monday to Friday.
To make a complaint or compliment
If you would like to send a complaint or compliment to the TAC, you can:
TAC Abuse and Neglect Report phone line
You can call the TAC Abuse and Neglect Report line on 1800 931 233 to report abuse or neglect by a TAC funded treatment or service.
The report line is an information and referral service and is open 9am to 5pm, Monday to Friday.
You can also email firstname.lastname@example.org. We will reply to your email within one business day.
More information about reporting abuse or neglect is available here.