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Coronavirus update

We're following Victorian Government guidelines and many TAC staff members are working remotely.

Due to this situation we have some different options for how you can contact us.

We will respond to all enquiries as quickly as possible, however you may experience delays.

We appreciate your patience and ask if you can minimise repeat calls or requests about the same enquiry.

TAC clients

1. Use our myTAC app or web portal to send and receive messages. You can also send us documents, receipts and requests for reimbursement

2. Use the Contact us online form

3. If you have a direct line for your TAC claims manager you can contact them on that number.

Health or service providers

Please use the Contact us online form.

Note: TAC telehealth rates are now available for a range of professions. Find out more here.

Phone lines - urgent calls only

We recommend that you only call 1300 654 329 for urgent matters. You can leave us a voicemail message. Our staff will monitor messages and call you back as soon as possible.

For all other matters, please follow the steps below.

To make a TAC claim

Please visit for information about how to make a TAC claim.

To make a complaint or compliment

To send a complaint or compliment to the TAC, please use our online complaints and compliments form or email

TAC Abuse and Neglect Report line

The TAC Abuse and Neglect Report line is an information and referral line that you can use to report abuse or neglect by a TAC funded service.

Please visit our report abuse or neglect page for more information.

Online Contact us Form

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Other contact details

Mailing address

(Claims related items)
GPO Box 2751
Melbourne, VIC 3001

Mailing address

(Non-claims related) 
PO Box 742
Geelong, VIC 3220

If you need to speak to a counsellor urgently after hours, please call Lifeline on 13 11 14.