Contact us

• You are encouraged to use our myTAC app or web portal to send and receive messages. You can also send us documents, receipts and requests for reimbursement
• If you have a direct line for your TAC claims manager you can contact them on that number.
• When we call you our number may appear as 03 5225 6000
• If you need to speak to a counsellor urgently after hours, please call Lifeline on 13 11 14. Children can call the Kids Helpline 24/7 on 1800 551 800.
• If you require a translator, call us through the Translating and Interpreting Service (TIS) on 13 14 50.
• If you are deaf or have a hearing or speech impediment contact us through the National Relay Service (NRS) on 1800 555 677. Give the NRS the TAC’s number, 1300 654 329 when your call is answered.

All people have a right to feel safe, respected and supported by the TAC and its service providers.

The TAC wants to hear from you if you are not happy with the TAC or a service we have funded. We take all concerns raised seriously and we will do everything we can to help with your concern. The TAC is committed to listening to feedback and continuing to improve.

You can contact us about a concern or complaint that impacts you, or you can raise it on behalf of someone else.

If you would like to raise a concern or complaint you can use our concerns and complaints form, or visit our concerns and complaints page for more options and information.

Please visit tac.vic.gov.au/claim for information about how to make a TAC claim.

You can also call us on 1300 654 329. Our phone lines are open between 8:30 am and 5:00 pm Monday to Friday.

For information about the TAC in your own language, call the relevant number below:

• Arabic -1300 138 639 - العربية
• Cantonese - 1300 138 640
• Croatian - Hrvatski - 1300 138 641
• Greek - Eλληνικά - 1300 138 642
• Italian - Italiano - 1300 138 643
• Mandarin - 1300 139 071
• Persian - 1300 139 072 - فارسی
• Russian - Русский - 1300 556 945
• Spanish - Español - 1300 556 975
• Turkish - Türkçe - 1300 139 073
• Vietnamese - Tiếng Việt - 1300 139 074
• All other languages - 1300 139 075

If you are a TAC client find out how we can help with interpreting services

Submit your invoice via email as a PDF attachment to invoices@tac.vic.gov.au

Your email must contain:

• invoices for only one client
• the client's claim number in your subject line
• invoices in PDF format (not Microsoft Excel or Word)
• no links to accounting programs (e.g. MYOB)

More information about how to invoice the TAC is available here.

Claims related items
TAC
GPO Box 2751
Melbourne, VIC 3001

Non-claims related
TAC
PO Box 742
Geelong, VIC 3220

The TAC is committed to protecting your privacy. Any personal information collected, handled, stored or disclosed about you through our online services wll be managed in accordance with the Transport Accident Act 1986, Privacy and Data Protection Act 2014 and the Health Records Act 2001. See the privacy policy for more information.