Contact us

There are a number of different ways you can contact us. Please choose an option below for more information.

For TAC clients

1. Use our myTAC app or web portal to send and receive messages. You can also send us documents, receipts and requests for reimbursement

2. Use the Contact us online form

3. If you have a direct line for your TAC claims manager you can contact them on that number.

4. Call 1300 654 329. Our phone lines are open between 8.30am and 5.30pm Monday to Friday.

If you need to speak to a counsellor urgently after hours, please call Lifeline on 13 11 14.

For health or service providers

Please use the Contact us online form.

You can also call us on 1300 654 329. Our phone lines are open between 8.30am and 5.30pm Monday to Friday.

Invoices via email

Submit your invoice as a PDF attachment to invoices@tac.vic.gov.au

Your email must contain:

  • invoices for only one client
  • the client's claim number in your subject line
  • invoices in PDF format (not Microsoft Excel or Word)
  • no links to accounting programs (e.g. MYOB)

More information about how to invoice the TAC is available here.

To make a TAC claim

Please visit tac.vic.gov.au/claim for information about how to make a TAC claim.

You can also call us on 1300 654 329. Our phone lines are open between 8.30am and 5.30pm Monday to Friday.

To make a complaint or compliment

TAC Abuse and Neglect Report line

The TAC Abuse and Neglect Report line is an information and referral line that you can use to report abuse or neglect by a TAC funded service.

Please visit our report abuse or neglect page for more information.

If you need to speak to a counsellor urgently after hours, please call Lifeline on 13 11 14.

For information about the TAC in your own language, call the relevant number below:

  • Arabic -1300 138 639 - العربية
  • Cantonese - 1300 138 640
  • Croatian - Hrvatski - 1300 138 641
  • Greek - Eλληνικά - 1300 138 642
  • Italian - Italiano - 1300 138 643
  • Mandarin - 1300 139 071
  • Persian - 1300 556 945 - فارسی
  • Russian - Русский - 1300 139 072
  • Spanish - Español - 1300 556 975
  • Turkish - Türkçe - 1300 139 073
  • Vietnamese - Tiếng Việt - 1300 139 074
  • All other languages - 1300 139 075

If you are a client find out how we can help with interpreting services

Google Translate is available here:

Translation services

For information about the TAC in your own language, call the relevant number below:

  • Arabic -1300 138 639 - العربية
  • Cantonese - 1300 138 640
  • Croatian - Hrvatski - 1300 138 641
  • Greek - Eλληνικά - 1300 138 642
  • Italian - Italiano - 1300 138 643
  • Mandarin - 1300 139 071
  • Persian - 1300 556 945 - فارسی
  • Russian - Русский - 1300 139 072
  • Spanish - Español - 1300 556 975
  • Turkish - Türkçe - 1300 139 073
  • Vietnamese - Tiếng Việt - 1300 139 074
  • All other languages - 1300 139 075

If you are a client find out how we can help with interpreting services

Google Translate is available here:

Mailing address

Mailing address

(Claims related items)
TAC
GPO Box 2751
Melbourne, VIC 3001

Mailing address

(Non-claims related) 
TAC
PO Box 742
Geelong, VIC 3220

Online Contact us Form

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