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General enquiries or feedback

You can send us an enquiry or provide feedback using the online form.

If you would like to speak to someone, please call our Customer Service Centre on 1300 654 329 between 8.30am and 5.30pm Monday to Friday.

To make a TAC claim

To make a claim with the TAC please contact us on 1300 654 329 (local call) or 1800 332 556 (toll-free outside the Melbourne metropolitan area).

8:30am to 5:30pm, Monday to Friday.

TAC Abuse and Neglect Report phone line

You can call the TAC Abuse and Neglect Report line on 1800 931 233 to report abuse or neglect by a TAC funded treatment or service.

The report line is an information and referral service and is open 9am to 5pm, Monday to Friday.

You can also email reportabuse@tac.vic.gov.au. We will reply to your email within one business day.

More information about reporting abuse or neglect is available here.

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Contact Details


1300 654 329 (local call)

1800 332 556

(toll-free outside the Melbourne metropolitan area)

8:30am to 5:30pm, Monday to Friday

Overseas callers
+61 3 5225 6000

Mailing address
(Claims related items)

GPO Box 2751
Melbourne, VIC 3001

Mailing address
(non-claims related)

PO Box 742
Geelong, VIC 3220


60 Brougham Street,
Geelong VIC 3220

The TAC uses many different fax numbers. To make sure your fax gets to the right area of the TAC, please call us to get the right fax number.

If you need to speak to a counsellor urgently after hours, please call Lifeline on 13 11 14.