For general registration and general enquiries email provider@tac.vic.gov.au

This team can answer questions about:

• Provider registration
• Questions about documents required to complete registration

For information about disability service provider registration - please visit our disability service providers page

This is for providers offering attendant care, client independence skills services, community group services (also known as community group programs), case management services, community access planning, respite services, supported accommodation and supported employment services.

Email: info@tac.vic.gov.au.

You must include the client’s claim number and full name in the subject line. This helps ensure it is sent to the right team to be actioned as quickly as possible.

Requests for approval must be in writing from an appropriately qualified health professional.

Many treatments and services require you to complete a specific treatment plan or request form.

Find out more about the information we need for your discipline.

We’re sorry you are experiencing a delay.

Please do not resend your request. Email us at info@tac.vic.gov.au with the client’s claim number and surname in the subject line.

Please provide sufficient information about the pending request, including original submission date, to enable one of our team to investigate and respond

Submit an invoice via email

Email: invoices@tac.vic.gov.au

Your email must contain:

• invoices for only one client per email

• the word ‘invoice’ and the TAC claim number in the subject line i.e. Invoice for TAC claim xx/xxxxx

• invoices in PDF format (not Microsoft Excel or Word)
• no links to accounting programs (e.g. MYOB)
• include only one TAC inbox in your email

Find out more about how to invoice the TAC.

Eligible TAC service providers can receive efficient payment through HICAPS Digital. The online payment portal makes invoicing quick and easy.

Find out more about HICAPS Digital

Payment or remittance enquiry

General enquiries should be sent to provider@tac.vic.gov.au

Please add the client’s claim number and full name in the subject line.

Please do not attach a copy of the remittance advice or the unpaid invoice. Just provide the date advice or invoice was issued, along with your question/s.

For specific questions:

• Community Integration Program (CIP): CIP clients’ invoices or receipts must be sent to cip@tac.vic.gov.au
• Overpayments and Refund Requests: payments_enquiries@tac.vic.gov.au
• Remittance Requests and Westpac Payments Plus issues: westpac_portal@tac.vic.gov.au

The Clinical Panel can provide healthcare providers with free support and advice related to the treatment of TAC clients.

They can work with you to discuss the most effective treatment options and pathways, support you with managing complex clients and address any concerns you have about your patient.

Find out more and complete an enquiry form

Reporting a quality or safety concern

The TAC expects providers to adhere to community standards, registration and regulatory requirements when reporting quality and safety concerns that impact a TAC client.

To report concerns about the quality or safety of a TAC-funded service use our online concerns and complaints form or see the concerns and complaints page for options.

Please note if you are a professional reporting concerns regarding the conduct of another registered practitioner, the TAC expects you to also follow any mandatory reporting obligations aligned to your discipline.

Concerns about children or young people

For immediate concerns and to report abuse, harm or neglect, contact the police and/or Child Protection on 1300 655 795 (after hours 13 12 78)

You should notify the TAC of concerns or risks related to children where it may impact the delivery of TAC funded services or supports

If you are concerned a TAC funded provider is posing a risk of harm to a child or young person, see how to report child safety concerns for options.

Find out more about providing quality and safe services