Disability service providers
Update to registration requirements – June 2025.
The TAC has updated its registration requirements for disability service providers to align with the requirements of the Social Services Regulator (the Regulator).
- Existing TAC funded disability service providers and WorkSafe funded attendant care providers will be contacted directly by the TAC regarding the transition to the new registration requirements once they have successfully registered with the Regulator. Existing providers will continue to operate under the TAC and WorkSafe registration they currently hold until they have formally transitioned to the new requirements. If you require information on your existing registration terms and conditions, please contact sectors@tac.vic.gov.au.
- New providers seeking registration for a specific TAC client should contact sectors@tac.vic.gov.au.
Disability service providers must be formally registered and authorised by the TAC prior to delivering disability services for TAC clients and WorkSafe injured workers with disability.
To apply for registration as a TAC disability service provider, the provider must:
- be identified by the TAC as being required to meet a service need of a specific TAC client, and
- comply with the TAC disability services registration requirements.
Client need
The TAC will only consider new disability service provider registrations to meet specific client needs. You must have an identified client requiring your services to begin the registration process.
Registration with the Social Services Regulator
From 1 July 2025, all service providers delivering disability services for TAC clients and WorkSafe injured workers with disability are required to be registered with the Social Services Regulator, under the Social Services Regulations 2023 (Vic).
Provider information disclosed to the TAC as part of the registration process may be shared with the Regulator in line with the Social Services Regulation Act 2021. All information received during the provider registration process is managed in line with the TAC Privacy Policy.
Prior to applying for TAC or WorkSafe registration, providers of disability services should familiarise themselves with the TAC disability service provider registration requirements.
General information regarding expectations for TAC providers can also be found on our working with the TAC page.
To register, providers must:
- Complete the TAC and WorkSafe disability service provider registration form , including the declaration.
- Wait for the TAC to review the registration application. If the registration is approved, the TAC or WorkSafe will issue an ‘intent to fund’ letter to the provider and the Regulator.
- On receipt of this letter, the provider then needs to register with the Regulator.
- The provider must submit evidence of their registration with the Regulator to the TAC.
- If TAC registration is approved and the service authorised, the TAC will issue written confirmation to the provider confirming that the provider is approved to deliver disability services.
All TAC registered and authorised disability service providers are required to meet and maintain the registration requirements throughout the life of their registration.
Registration process
Prior to applying for TAC or WorkSafe registration, providers of disability services should familiarise themselves with the TAC disability service provider registration requirements.
General information regarding expectations for TAC providers can also be found on our working with the TAC page.
To register, providers must:
- Complete the TAC and WorkSafe disability service provider registration form , including the declaration.
- Wait for the TAC to review the registration application. If the registration is approved, the TAC or WorkSafe will issue an ‘intent to fund’ letter to the provider and the Regulator.
- On receipt of this letter, the provider then needs to register with the Regulator.
- The provider must submit evidence of their registration with the Regulator to the TAC.
- If TAC registration is approved and the service authorised, the TAC will issue written confirmation to the provider confirming that the provider is approved to deliver disability services.
All TAC registered and authorised disability service providers are required to meet and maintain the registration requirements throughout the life of their registration.
Under the Disability Act 2006 (Vic), disability in relation to a person means:
- a sensory, physical or neurological impairment or acquired brain injury or any combination thereof, which:
- is, or is likely to be, permanent; and
- causes a substantially reduced capacity in at least one of the areas of self-care, self-management, mobility or communication; and
- requires significant ongoing or long-term episodic support; and
- is not related to ageing; or
- an intellectual disability; or
- a developmental delay.
Under the Social Services Regulations 2023 (Vic) Part 1 Section 7(1)b, disability services means any of the following services funded by the TAC specifically for persons with a disability:
- disability support services,
- case management services,
- training and skills development services that aim to increase or maintain the independent of persons with a disability, or
- residential services for persons with a disability.
Definitions
Under the Disability Act 2006 (Vic), disability in relation to a person means:
- a sensory, physical or neurological impairment or acquired brain injury or any combination thereof, which:
- is, or is likely to be, permanent; and
- causes a substantially reduced capacity in at least one of the areas of self-care, self-management, mobility or communication; and
- requires significant ongoing or long-term episodic support; and
- is not related to ageing; or
- an intellectual disability; or
- a developmental delay.
Under the Social Services Regulations 2023 (Vic) Part 1 Section 7(1)b, disability services means any of the following services funded by the TAC specifically for persons with a disability:
- disability support services,
- case management services,
- training and skills development services that aim to increase or maintain the independent of persons with a disability, or
- residential services for persons with a disability.
Update to registration requirements – June 2025.
The TAC has updated its registration requirements for disability service providers to align with the requirements of the Social Services Regulator (the Regulator).
- Existing TAC funded disability service providers and WorkSafe funded attendant care providers will be contacted directly by the TAC regarding the transition to the new registration requirements once they have successfully registered with the Regulator. Existing providers will continue to operate under the TAC and WorkSafe registration they currently hold until they have formally transitioned to the new requirements. If you require information on your existing registration terms and conditions, please contact sectors@tac.vic.gov.au.
- New providers seeking registration for a specific TAC client should contact sectors@tac.vic.gov.au.
To be considered for registration with the TAC to deliver disability services, providers must acknowledge and agree that they meet and maintain all the requirements outlined below:
- Register with the Social Services Regulator and provide the TAC with evidence of this registration.
- If providing disability services to persons under the age of 18 years, comply (and ensure that your employees or contractors comply) with laws relating to the protection of children including the Child Safe Standards and the Child Wellbeing and Safety Act 2005 (Vic).
- Meet and maintain the relevant service registration and service delivery requirements (including for services that you subcontract to) as detailed in the TAC’s policies and guidelines.
- Assertive outreach
- Attendant care
- Case management
- Client Independent Skills Services (CISS)
- Community group programs
- Community access planning
- Shared supported accommodation
- Supported employment services
- Respite services (see attendant care, community group programs or shared supported accommodation)
- Hold a current Professional Indemnity Insurance Policy and a Public Liability Insurance Policy relevant to the size of your organisation and the disability services you provide.
- Ensure employees or contractors who deliver disability services meet any minimum qualification and training requirements of their respective service, as outlined in the policies and provider guidelines relevant to the services provided.
- A commitment to promote independence and support TAC clients or WorkSafe injured workers to achieve the best possible outcomes. This may include but is not limited to:
- Supporting clients to experience improved quality of life through a focus on independence and social and community participation.
- Delivering services that are individualised and outcomes focused.
- Committing to zero tolerance of abuse, neglect and exploitation of all clients. More information can be found at TAC Quality and Safety.
- Using the least restrictive practices and only when necessary and as a last resort to protect the client and/or others from harm.
- Collaborating with the TAC and WorkSafe, treating teams and relevant community services.
- The reporting of serious incidents to the TAC in accordance with TAC's Serious Incident Reporting Guidelines.
- If requested, actively participating in the TAC client planning process.
- Monitoring and proactively identifying any changes to a client’s circumstances, needs or behaviour and notify the TAC if these may impact on the nature or frequency of the services.
- Deliver the disability service (despite any subcontracting arrangements) in accordance with TAC and WorkSafe approvals, policies and provider guidelines. The registered provider is responsible and liable for any subcontracting arrangements.
- Maintain accurate and complete records of the services performed.
- Provide the TAC, if requested, with documentation, evidence or further information in regard to your registration application or the disability services you provide.
- Comply with any regulatory obligations or requirements under law.
- Handle personal information (including health and sensitive information) in accordance with the Privacy and Data Protection Act 2014 (Vic) and Health Records Act 2001 (Vic), including the Information Privacy Principles and Health Privacy Principles, and any other State laws regarding handling of personal information, in the same way and to the same extent as the TAC and WorkSafe are bound by these laws.
- Provide the disability services (including using any equipment) with the level of skill and care that would be expected of a similar, experienced provider (despite any subcontracting arrangements).
- Reimburse the TAC or WorkSafe for any expenses, damages and costs that TAC has to pay because of any negligent, illegal or fraudulent actions or omissions, or misconduct or breach of these terms and conditions, by you or any of your subcontractors when providing the disability services. However, you don't have to pay for anything that happened because of TAC or WorkSafe’s negligent, illegal or fraudulent actions or omissions, or misconduct or breach of these terms and conditions.
- Provide appropriate written notice to the TAC of your withdrawal or termination of services provided to a TAC client or WorkSafe injured worker and comply with any notice periods relevant to the services you provide in line with TAC and WorkSafe policies and guidelines.
Providers must also acknowledge and agree that:
- The TAC can disclose relevant information to external authorities in accordance with the Transport Accident Act 1986 and the TAC Privacy Policy.
- The TAC has the right to review or revoke your registration should you fail to comply with the TAC’s registration or service delivery requirements or policies outlined above, or if you are no longer delivering services to TAC clients.
- Subject to the TAC's legal obligations, the TAC and WorkSafe have the right to suspend payment for services delivered, or seek recovery of payments made, in circumstances where you fail to comply with the TAC registration or service delivery requirements or policies outlined above.
The TAC may change or amend the requirements set out here (including the requirements under a policy or provider guideline) without notice. If a change to these requirements or a policy or provider guideline is material, the TAC will provide you with at least 90 days’ written notice prior to any new requirements taking effect (unless the change is required by law).
By continuing to be a TAC funded service provider after the changes become effective, you agree to the revised terms. If you do not agree to the new terms, in whole or in part, please advise the TAC and you will be removed as a registered provider of disability services to TAC clients.
Update to registration requirements – June 2025.
The TAC has updated its registration requirements for disability service providers to align with the requirements of the Social Services Regulator (the Regulator).
- Existing TAC funded disability service providers and WorkSafe funded attendant care providers will be contacted directly by the TAC regarding the transition to the new registration requirements once they have successfully registered with the Regulator. Existing providers will continue to operate under the TAC and WorkSafe registration they currently hold until they have formally transitioned to the new requirements. If you require information on your existing registration terms and conditions, please contact sectors@tac.vic.gov.au.
- New providers seeking registration for a specific TAC client should contact sectors@tac.vic.gov.au.
Specific requirements apply to individual disability service types. Providers must ensure they are familiar with and meet any service-specific requirements prior to submitting a registration application. Please read these requirements in conjunction with the relevant service-specific policies and guidelines.
The TAC may consider paying for services provided by an outreach provider who does not meet the TAC’s disability service provider registration requirements if:
- the client does not have a disability, or
- the provider is ineligible to register with the Social Services Regulator because they are not providing services to a client with disability.
Assertive outreach
The TAC may consider paying for services provided by an outreach provider who does not meet the TAC’s disability service provider registration requirements if:
- the client does not have a disability, or
- the provider is ineligible to register with the Social Services Regulator because they are not providing services to a client with disability.
For WorkSafe only providers, please refer to the WorkSafe attendant care policy.
Attendant care providers must have a Recruitment and Retention Policy that outlines preferred qualifications (Certificate III in Disability or equivalent for attendant care) and training requirements, monitoring and evaluation for personnel.
Service providers are responsible for ensuring attendant care support workers meet the following minimum requirements and for ensuring that competence in these requirements is maintained over time.
- CPR
- First aid - including anaphylaxis
- Food safety
- Infection control
- Manual handling
- Australasian Fire and Emergency Services Authorities Council (AFAC) Fire Safety Awareness Training
- Administration of medication
Adequate notice must be given to the TAC and WorkSafe to withdraw or terminate services. The timeframe will vary according to the situation but cannot be less than 28 days unless negotiated with the TAC.
Respite care
The attendant care policy applies where respite care is delivered as attendant care.
Post-acute support
Post-acute support must be delivered by a provider that has met the TAC’s attendant care provider registration requirements. Post acute support providers who are supporting clients without disability may be exempt from the TAC disability service provider registration requirements in exceptional circumstances.
Shared supported accommodation
See additional requirements for Shared Supported Accommodation (SSA).
Substitute care services
Substitute care services can be provided by:
- an attendant care provider who has met the TAC’s attendant care registration requirements, or
- another provider authorised by the TAC if the provider is not eligible to register with the Social Services Regulator because the client does not have a disability.
Attendant care
For WorkSafe only providers, please refer to the WorkSafe attendant care policy.
Attendant care providers must have a Recruitment and Retention Policy that outlines preferred qualifications (Certificate III in Disability or equivalent for attendant care) and training requirements, monitoring and evaluation for personnel.
Service providers are responsible for ensuring attendant care support workers meet the following minimum requirements and for ensuring that competence in these requirements is maintained over time.
- CPR
- First aid - including anaphylaxis
- Food safety
- Infection control
- Manual handling
- Australasian Fire and Emergency Services Authorities Council (AFAC) Fire Safety Awareness Training
- Administration of medication
Adequate notice must be given to the TAC and WorkSafe to withdraw or terminate services. The timeframe will vary according to the situation but cannot be less than 28 days unless negotiated with the TAC.
Respite care
The attendant care policy applies where respite care is delivered as attendant care.
Post-acute support
Post-acute support must be delivered by a provider that has met the TAC’s attendant care provider registration requirements. Post acute support providers who are supporting clients without disability may be exempt from the TAC disability service provider registration requirements in exceptional circumstances.
Shared supported accommodation
See additional requirements for Shared Supported Accommodation (SSA).
Substitute care services
Substitute care services can be provided by:
- an attendant care provider who has met the TAC’s attendant care registration requirements, or
- another provider authorised by the TAC if the provider is not eligible to register with the Social Services Regulator because the client does not have a disability.
You can provide services if you are a case management provider, and:
- you are registered with the TAC to deliver case management services, and
- you are qualified and experienced in delivering case management interventions to clients. Minimum qualifications are required to be at a diploma level and can include social work, community service work, disability work, allied health or nursing.
Case Management
You can provide services if you are a case management provider, and:
- you are registered with the TAC to deliver case management services, and
- you are qualified and experienced in delivering case management interventions to clients. Minimum qualifications are required to be at a diploma level and can include social work, community service work, disability work, allied health or nursing.
A community group program must provide proof of experience in providing programs for people with disabilities, to be registered by the TAC to provide services.
Respite services
The community access support services policy applies where respite is delivered as a community group program.
Community group programs
A community group program must provide proof of experience in providing programs for people with disabilities, to be registered by the TAC to provide services.
Respite services
The community access support services policy applies where respite is delivered as a community group program.
A community access planner must meet the following criteria to be registered by the TAC to provide services:
- Completed a minimum Certificate IV in either Disability or Recreation Studies.
- At least three years relevant experience in working with people with a disability.
Community access planning
A community access planner must meet the following criteria to be registered by the TAC to provide services:
- Completed a minimum Certificate IV in either Disability or Recreation Studies.
- At least three years relevant experience in working with people with a disability.
If you are a Client Independence Skills Services (CISS) provider, workers must:
- possess either an Associate Diploma or Certificate IV qualification in disability, community services or equivalent, and
- provide SMART client goals (specific, measurable, achievable, realistic and timely) that are consistent with the client's MyPlan focus on empowering the client to achieve pre-defined independence outcomes, and
- use a model of supported repetitive functional task practice.
Client Independence Skills Services (CISS)
If you are a Client Independence Skills Services (CISS) provider, workers must:
- possess either an Associate Diploma or Certificate IV qualification in disability, community services or equivalent, and
- provide SMART client goals (specific, measurable, achievable, realistic and timely) that are consistent with the client's MyPlan focus on empowering the client to achieve pre-defined independence outcomes, and
- use a model of supported repetitive functional task practice.
The registration requirements and service standards of respite services depend on the services being delivered. See information for Attendant Care, Community Group Programs and Shared Supported Accommodation.
Respite services
The registration requirements and service standards of respite services depend on the services being delivered. See information for Attendant Care, Community Group Programs and Shared Supported Accommodation.
This information should be read in conjunction with our attendant care requirements.
In addition to Shared Supported Accommodation (SSA) providers being registered, properties where shared support is delivered must be enrolled with the TAC and meet the TAC’s Shared Supported Accommodation Property Enrolment requirements .
SSA provider registration and property enrolment
The purpose of the SSA provider registration and property enrolment process is to enable providers to understand the requirements of the TAC that relate:
- to the quality of support provided to clients,
- the minimum standards for the properties in which services are delivered, and
- the provider’s registration obligations.
The TAC places the highest priority on quality and safeguarding for our clients, enabling clients to lead safe lives free from abuse, neglect, exploitation and preventable injury. Consistent with contemporary disability practice and standards, the TAC expects services to facilitate individuals’ autonomy, respect, wellbeing and participation.
How to apply
- Secure TAC registration as an authorised disability service provider. You must first be authorised to deliver attendant care services. If you do not have TAC disability services provider registration, please do not proceed with SSA registration.
- Meet the TAC’s SSA provider registration requirements.
- Read and complete the Shared Supported Accommodation Provider Registration form . This includes:
- Property enrolment criteria
- Terms and conditions of registration
- Signing the Declaration and Consent
- Complete and sign a Shared Supported Accommodation Property Enrolment Application for each property at which SSA services will be provided to TAC/WorkSafe funded residents.
- Submit forms and documents to the TAC. Email the completed forms and all supporting documents (as PDF files) to sectors@tac.vic.gov.au.
What happens next
The TAC will review your application and notify you of the outcome in writing. If a discrepancy arises with your submission, one of our representatives will contact you directly.
Registration will be for a three-year duration, after which time providers will need to complete registration renewal and property re-enrolment attestation and may be required to provide updated third-party verification documentation to support re-registration.
If you have any questions, please contact us at sectors@tac.vic.gov.au.
Respite services
The TAC can pay for short-term stays in supported accommodation, to allow carers to have a break. This is called respite care. The supported accommodation policy applies in these circumstances.
Shared Supported Accommodation (SSA)
This information should be read in conjunction with our attendant care requirements.
In addition to Shared Supported Accommodation (SSA) providers being registered, properties where shared support is delivered must be enrolled with the TAC and meet the TAC’s Shared Supported Accommodation Property Enrolment requirements .
SSA provider registration and property enrolment
The purpose of the SSA provider registration and property enrolment process is to enable providers to understand the requirements of the TAC that relate:
- to the quality of support provided to clients,
- the minimum standards for the properties in which services are delivered, and
- the provider’s registration obligations.
The TAC places the highest priority on quality and safeguarding for our clients, enabling clients to lead safe lives free from abuse, neglect, exploitation and preventable injury. Consistent with contemporary disability practice and standards, the TAC expects services to facilitate individuals’ autonomy, respect, wellbeing and participation.
How to apply
- Secure TAC registration as an authorised disability service provider. You must first be authorised to deliver attendant care services. If you do not have TAC disability services provider registration, please do not proceed with SSA registration.
- Meet the TAC’s SSA provider registration requirements.
- Read and complete the Shared Supported Accommodation Provider Registration form . This includes:
- Property enrolment criteria
- Terms and conditions of registration
- Signing the Declaration and Consent
- Complete and sign a Shared Supported Accommodation Property Enrolment Application for each property at which SSA services will be provided to TAC/WorkSafe funded residents.
- Submit forms and documents to the TAC. Email the completed forms and all supporting documents (as PDF files) to sectors@tac.vic.gov.au.
What happens next
The TAC will review your application and notify you of the outcome in writing. If a discrepancy arises with your submission, one of our representatives will contact you directly.
Registration will be for a three-year duration, after which time providers will need to complete registration renewal and property re-enrolment attestation and may be required to provide updated third-party verification documentation to support re-registration.
If you have any questions, please contact us at sectors@tac.vic.gov.au.
Respite services
The TAC can pay for short-term stays in supported accommodation, to allow carers to have a break. This is called respite care. The supported accommodation policy applies in these circumstances.
To deliver Supported Employment Services to TAC clients, a provider must be an Australian Disability Enterprise that is registered with the National Disability Insurance Agency (NDIA) under the category of ‘specialised supported employment’ and/or are independently assessed and certified under the National Standards for Disability Services (NSDS) criteria.
Australian Disability Enterprises must demonstrate the provision of an accessible working environment and have undertaken a third-party quality assessment by way of certification or verification against the NDIS Practice Standards and/or the NSDS criteria.
An Australian Disability Enterprise must produce their certificate or verification listing the category ‘specialised employment support’ for delivering supported employment services if requested by the TAC.
Three-yearly recertification by an approved NDIS Approved Quality Auditor (AQA) must be provided to the TAC upon request.
You must notify the TAC immediately if at any time the NDIA revoke your status as a provider of ‘specialised supported employment’ and/or your certification under the NSDS criteria is revoked.
Supported employment services
To deliver Supported Employment Services to TAC clients, a provider must be an Australian Disability Enterprise that is registered with the National Disability Insurance Agency (NDIA) under the category of ‘specialised supported employment’ and/or are independently assessed and certified under the National Standards for Disability Services (NSDS) criteria.
Australian Disability Enterprises must demonstrate the provision of an accessible working environment and have undertaken a third-party quality assessment by way of certification or verification against the NDIS Practice Standards and/or the NSDS criteria.
An Australian Disability Enterprise must produce their certificate or verification listing the category ‘specialised employment support’ for delivering supported employment services if requested by the TAC.
Three-yearly recertification by an approved NDIS Approved Quality Auditor (AQA) must be provided to the TAC upon request.
You must notify the TAC immediately if at any time the NDIA revoke your status as a provider of ‘specialised supported employment’ and/or your certification under the NSDS criteria is revoked.
Update to registration requirements – June 2025.
The TAC has updated its registration requirements for disability service providers to align with the requirements of the Social Services Regulator (the Regulator).
- Existing TAC funded disability service providers and WorkSafe funded attendant care providers will be contacted directly by the TAC regarding the transition to the new registration requirements once they have successfully registered with the Regulator. Existing providers will continue to operate under the TAC and WorkSafe registration they currently hold until they have formally transitioned to the new requirements. If you require information on your existing registration terms and conditions, please contact sectors@tac.vic.gov.au.
- New providers seeking registration for a specific TAC client should contact sectors@tac.vic.gov.au.
Disability service providers must be formally registered and authorised by the TAC prior to delivering disability services for TAC clients and WorkSafe injured workers with disability.
To apply for registration as a TAC disability service provider, the provider must:
- be identified by the TAC as being required to meet a service need of a specific TAC client, and
- comply with the TAC disability services registration requirements.
Client need
The TAC will only consider new disability service provider registrations to meet specific client needs. You must have an identified client requiring your services to begin the registration process.
Registration with the Social Services Regulator
From 1 July 2025, all service providers delivering disability services for TAC clients and WorkSafe injured workers with disability are required to be registered with the Social Services Regulator, under the Social Services Regulations 2023 (Vic).
Provider information disclosed to the TAC as part of the registration process may be shared with the Regulator in line with the Social Services Regulation Act 2021. All information received during the provider registration process is managed in line with the TAC Privacy Policy.
Prior to applying for TAC or WorkSafe registration, providers of disability services should familiarise themselves with the TAC disability service provider registration requirements.
General information regarding expectations for TAC providers can also be found on our working with the TAC page.
To register, providers must:
- Complete the TAC and WorkSafe disability service provider registration form , including the declaration.
- Wait for the TAC to review the registration application. If the registration is approved, the TAC or WorkSafe will issue an ‘intent to fund’ letter to the provider and the Regulator.
- On receipt of this letter, the provider then needs to register with the Regulator.
- The provider must submit evidence of their registration with the Regulator to the TAC.
- If TAC registration is approved and the service authorised, the TAC will issue written confirmation to the provider confirming that the provider is approved to deliver disability services.
All TAC registered and authorised disability service providers are required to meet and maintain the registration requirements throughout the life of their registration.
Registration process
Prior to applying for TAC or WorkSafe registration, providers of disability services should familiarise themselves with the TAC disability service provider registration requirements.
General information regarding expectations for TAC providers can also be found on our working with the TAC page.
To register, providers must:
- Complete the TAC and WorkSafe disability service provider registration form , including the declaration.
- Wait for the TAC to review the registration application. If the registration is approved, the TAC or WorkSafe will issue an ‘intent to fund’ letter to the provider and the Regulator.
- On receipt of this letter, the provider then needs to register with the Regulator.
- The provider must submit evidence of their registration with the Regulator to the TAC.
- If TAC registration is approved and the service authorised, the TAC will issue written confirmation to the provider confirming that the provider is approved to deliver disability services.
All TAC registered and authorised disability service providers are required to meet and maintain the registration requirements throughout the life of their registration.
Under the Disability Act 2006 (Vic), disability in relation to a person means:
- a sensory, physical or neurological impairment or acquired brain injury or any combination thereof, which:
- is, or is likely to be, permanent; and
- causes a substantially reduced capacity in at least one of the areas of self-care, self-management, mobility or communication; and
- requires significant ongoing or long-term episodic support; and
- is not related to ageing; or
- an intellectual disability; or
- a developmental delay.
Under the Social Services Regulations 2023 (Vic) Part 1 Section 7(1)b, disability services means any of the following services funded by the TAC specifically for persons with a disability:
- disability support services,
- case management services,
- training and skills development services that aim to increase or maintain the independent of persons with a disability, or
- residential services for persons with a disability.
Definitions
Under the Disability Act 2006 (Vic), disability in relation to a person means:
- a sensory, physical or neurological impairment or acquired brain injury or any combination thereof, which:
- is, or is likely to be, permanent; and
- causes a substantially reduced capacity in at least one of the areas of self-care, self-management, mobility or communication; and
- requires significant ongoing or long-term episodic support; and
- is not related to ageing; or
- an intellectual disability; or
- a developmental delay.
Under the Social Services Regulations 2023 (Vic) Part 1 Section 7(1)b, disability services means any of the following services funded by the TAC specifically for persons with a disability:
- disability support services,
- case management services,
- training and skills development services that aim to increase or maintain the independent of persons with a disability, or
- residential services for persons with a disability.
Update to registration requirements – June 2025.
The TAC has updated its registration requirements for disability service providers to align with the requirements of the Social Services Regulator (the Regulator).
- Existing TAC funded disability service providers and WorkSafe funded attendant care providers will be contacted directly by the TAC regarding the transition to the new registration requirements once they have successfully registered with the Regulator. Existing providers will continue to operate under the TAC and WorkSafe registration they currently hold until they have formally transitioned to the new requirements. If you require information on your existing registration terms and conditions, please contact sectors@tac.vic.gov.au.
- New providers seeking registration for a specific TAC client should contact sectors@tac.vic.gov.au.
To be considered for registration with the TAC to deliver disability services, providers must acknowledge and agree that they meet and maintain all the requirements outlined below:
- Register with the Social Services Regulator and provide the TAC with evidence of this registration.
- If providing disability services to persons under the age of 18 years, comply (and ensure that your employees or contractors comply) with laws relating to the protection of children including the Child Safe Standards and the Child Wellbeing and Safety Act 2005 (Vic).
- Meet and maintain the relevant service registration and service delivery requirements (including for services that you subcontract to) as detailed in the TAC’s policies and guidelines.
- Assertive outreach
- Attendant care
- Case management
- Client Independent Skills Services (CISS)
- Community group programs
- Community access planning
- Shared supported accommodation
- Supported employment services
- Respite services (see attendant care, community group programs or shared supported accommodation)
- Hold a current Professional Indemnity Insurance Policy and a Public Liability Insurance Policy relevant to the size of your organisation and the disability services you provide.
- Ensure employees or contractors who deliver disability services meet any minimum qualification and training requirements of their respective service, as outlined in the policies and provider guidelines relevant to the services provided.
- A commitment to promote independence and support TAC clients or WorkSafe injured workers to achieve the best possible outcomes. This may include but is not limited to:
- Supporting clients to experience improved quality of life through a focus on independence and social and community participation.
- Delivering services that are individualised and outcomes focused.
- Committing to zero tolerance of abuse, neglect and exploitation of all clients. More information can be found at TAC Quality and Safety.
- Using the least restrictive practices and only when necessary and as a last resort to protect the client and/or others from harm.
- Collaborating with the TAC and WorkSafe, treating teams and relevant community services.
- The reporting of serious incidents to the TAC in accordance with TAC's Serious Incident Reporting Guidelines.
- If requested, actively participating in the TAC client planning process.
- Monitoring and proactively identifying any changes to a client’s circumstances, needs or behaviour and notify the TAC if these may impact on the nature or frequency of the services.
- Deliver the disability service (despite any subcontracting arrangements) in accordance with TAC and WorkSafe approvals, policies and provider guidelines. The registered provider is responsible and liable for any subcontracting arrangements.
- Maintain accurate and complete records of the services performed.
- Provide the TAC, if requested, with documentation, evidence or further information in regard to your registration application or the disability services you provide.
- Comply with any regulatory obligations or requirements under law.
- Handle personal information (including health and sensitive information) in accordance with the Privacy and Data Protection Act 2014 (Vic) and Health Records Act 2001 (Vic), including the Information Privacy Principles and Health Privacy Principles, and any other State laws regarding handling of personal information, in the same way and to the same extent as the TAC and WorkSafe are bound by these laws.
- Provide the disability services (including using any equipment) with the level of skill and care that would be expected of a similar, experienced provider (despite any subcontracting arrangements).
- Reimburse the TAC or WorkSafe for any expenses, damages and costs that TAC has to pay because of any negligent, illegal or fraudulent actions or omissions, or misconduct or breach of these terms and conditions, by you or any of your subcontractors when providing the disability services. However, you don't have to pay for anything that happened because of TAC or WorkSafe’s negligent, illegal or fraudulent actions or omissions, or misconduct or breach of these terms and conditions.
- Provide appropriate written notice to the TAC of your withdrawal or termination of services provided to a TAC client or WorkSafe injured worker and comply with any notice periods relevant to the services you provide in line with TAC and WorkSafe policies and guidelines.
Providers must also acknowledge and agree that:
- The TAC can disclose relevant information to external authorities in accordance with the Transport Accident Act 1986 and the TAC Privacy Policy.
- The TAC has the right to review or revoke your registration should you fail to comply with the TAC’s registration or service delivery requirements or policies outlined above, or if you are no longer delivering services to TAC clients.
- Subject to the TAC's legal obligations, the TAC and WorkSafe have the right to suspend payment for services delivered, or seek recovery of payments made, in circumstances where you fail to comply with the TAC registration or service delivery requirements or policies outlined above.
The TAC may change or amend the requirements set out here (including the requirements under a policy or provider guideline) without notice. If a change to these requirements or a policy or provider guideline is material, the TAC will provide you with at least 90 days’ written notice prior to any new requirements taking effect (unless the change is required by law).
By continuing to be a TAC funded service provider after the changes become effective, you agree to the revised terms. If you do not agree to the new terms, in whole or in part, please advise the TAC and you will be removed as a registered provider of disability services to TAC clients.
Update to registration requirements – June 2025.
The TAC has updated its registration requirements for disability service providers to align with the requirements of the Social Services Regulator (the Regulator).
- Existing TAC funded disability service providers and WorkSafe funded attendant care providers will be contacted directly by the TAC regarding the transition to the new registration requirements once they have successfully registered with the Regulator. Existing providers will continue to operate under the TAC and WorkSafe registration they currently hold until they have formally transitioned to the new requirements. If you require information on your existing registration terms and conditions, please contact sectors@tac.vic.gov.au.
- New providers seeking registration for a specific TAC client should contact sectors@tac.vic.gov.au.
Specific requirements apply to individual disability service types. Providers must ensure they are familiar with and meet any service-specific requirements prior to submitting a registration application. Please read these requirements in conjunction with the relevant service-specific policies and guidelines.
The TAC may consider paying for services provided by an outreach provider who does not meet the TAC’s disability service provider registration requirements if:
- the client does not have a disability, or
- the provider is ineligible to register with the Social Services Regulator because they are not providing services to a client with disability.
Assertive outreach
The TAC may consider paying for services provided by an outreach provider who does not meet the TAC’s disability service provider registration requirements if:
- the client does not have a disability, or
- the provider is ineligible to register with the Social Services Regulator because they are not providing services to a client with disability.
For WorkSafe only providers, please refer to the WorkSafe attendant care policy.
Attendant care providers must have a Recruitment and Retention Policy that outlines preferred qualifications (Certificate III in Disability or equivalent for attendant care) and training requirements, monitoring and evaluation for personnel.
Service providers are responsible for ensuring attendant care support workers meet the following minimum requirements and for ensuring that competence in these requirements is maintained over time.
- CPR
- First aid - including anaphylaxis
- Food safety
- Infection control
- Manual handling
- Australasian Fire and Emergency Services Authorities Council (AFAC) Fire Safety Awareness Training
- Administration of medication
Adequate notice must be given to the TAC and WorkSafe to withdraw or terminate services. The timeframe will vary according to the situation but cannot be less than 28 days unless negotiated with the TAC.
Respite care
The attendant care policy applies where respite care is delivered as attendant care.
Post-acute support
Post-acute support must be delivered by a provider that has met the TAC’s attendant care provider registration requirements. Post acute support providers who are supporting clients without disability may be exempt from the TAC disability service provider registration requirements in exceptional circumstances.
Shared supported accommodation
See additional requirements for Shared Supported Accommodation (SSA).
Substitute care services
Substitute care services can be provided by:
- an attendant care provider who has met the TAC’s attendant care registration requirements, or
- another provider authorised by the TAC if the provider is not eligible to register with the Social Services Regulator because the client does not have a disability.
Attendant care
For WorkSafe only providers, please refer to the WorkSafe attendant care policy.
Attendant care providers must have a Recruitment and Retention Policy that outlines preferred qualifications (Certificate III in Disability or equivalent for attendant care) and training requirements, monitoring and evaluation for personnel.
Service providers are responsible for ensuring attendant care support workers meet the following minimum requirements and for ensuring that competence in these requirements is maintained over time.
- CPR
- First aid - including anaphylaxis
- Food safety
- Infection control
- Manual handling
- Australasian Fire and Emergency Services Authorities Council (AFAC) Fire Safety Awareness Training
- Administration of medication
Adequate notice must be given to the TAC and WorkSafe to withdraw or terminate services. The timeframe will vary according to the situation but cannot be less than 28 days unless negotiated with the TAC.
Respite care
The attendant care policy applies where respite care is delivered as attendant care.
Post-acute support
Post-acute support must be delivered by a provider that has met the TAC’s attendant care provider registration requirements. Post acute support providers who are supporting clients without disability may be exempt from the TAC disability service provider registration requirements in exceptional circumstances.
Shared supported accommodation
See additional requirements for Shared Supported Accommodation (SSA).
Substitute care services
Substitute care services can be provided by:
- an attendant care provider who has met the TAC’s attendant care registration requirements, or
- another provider authorised by the TAC if the provider is not eligible to register with the Social Services Regulator because the client does not have a disability.
You can provide services if you are a case management provider, and:
- you are registered with the TAC to deliver case management services, and
- you are qualified and experienced in delivering case management interventions to clients. Minimum qualifications are required to be at a diploma level and can include social work, community service work, disability work, allied health or nursing.
Case Management
You can provide services if you are a case management provider, and:
- you are registered with the TAC to deliver case management services, and
- you are qualified and experienced in delivering case management interventions to clients. Minimum qualifications are required to be at a diploma level and can include social work, community service work, disability work, allied health or nursing.
A community group program must provide proof of experience in providing programs for people with disabilities, to be registered by the TAC to provide services.
Respite services
The community access support services policy applies where respite is delivered as a community group program.
Community group programs
A community group program must provide proof of experience in providing programs for people with disabilities, to be registered by the TAC to provide services.
Respite services
The community access support services policy applies where respite is delivered as a community group program.
A community access planner must meet the following criteria to be registered by the TAC to provide services:
- Completed a minimum Certificate IV in either Disability or Recreation Studies.
- At least three years relevant experience in working with people with a disability.
Community access planning
A community access planner must meet the following criteria to be registered by the TAC to provide services:
- Completed a minimum Certificate IV in either Disability or Recreation Studies.
- At least three years relevant experience in working with people with a disability.
If you are a Client Independence Skills Services (CISS) provider, workers must:
- possess either an Associate Diploma or Certificate IV qualification in disability, community services or equivalent, and
- provide SMART client goals (specific, measurable, achievable, realistic and timely) that are consistent with the client's MyPlan focus on empowering the client to achieve pre-defined independence outcomes, and
- use a model of supported repetitive functional task practice.
Client Independence Skills Services (CISS)
If you are a Client Independence Skills Services (CISS) provider, workers must:
- possess either an Associate Diploma or Certificate IV qualification in disability, community services or equivalent, and
- provide SMART client goals (specific, measurable, achievable, realistic and timely) that are consistent with the client's MyPlan focus on empowering the client to achieve pre-defined independence outcomes, and
- use a model of supported repetitive functional task practice.
The registration requirements and service standards of respite services depend on the services being delivered. See information for Attendant Care, Community Group Programs and Shared Supported Accommodation.
Respite services
The registration requirements and service standards of respite services depend on the services being delivered. See information for Attendant Care, Community Group Programs and Shared Supported Accommodation.
This information should be read in conjunction with our attendant care requirements.
In addition to Shared Supported Accommodation (SSA) providers being registered, properties where shared support is delivered must be enrolled with the TAC and meet the TAC’s Shared Supported Accommodation Property Enrolment requirements .
SSA provider registration and property enrolment
The purpose of the SSA provider registration and property enrolment process is to enable providers to understand the requirements of the TAC that relate:
- to the quality of support provided to clients,
- the minimum standards for the properties in which services are delivered, and
- the provider’s registration obligations.
The TAC places the highest priority on quality and safeguarding for our clients, enabling clients to lead safe lives free from abuse, neglect, exploitation and preventable injury. Consistent with contemporary disability practice and standards, the TAC expects services to facilitate individuals’ autonomy, respect, wellbeing and participation.
How to apply
- Secure TAC registration as an authorised disability service provider. You must first be authorised to deliver attendant care services. If you do not have TAC disability services provider registration, please do not proceed with SSA registration.
- Meet the TAC’s SSA provider registration requirements.
- Read and complete the Shared Supported Accommodation Provider Registration form . This includes:
- Property enrolment criteria
- Terms and conditions of registration
- Signing the Declaration and Consent
- Complete and sign a Shared Supported Accommodation Property Enrolment Application for each property at which SSA services will be provided to TAC/WorkSafe funded residents.
- Submit forms and documents to the TAC. Email the completed forms and all supporting documents (as PDF files) to sectors@tac.vic.gov.au.
What happens next
The TAC will review your application and notify you of the outcome in writing. If a discrepancy arises with your submission, one of our representatives will contact you directly.
Registration will be for a three-year duration, after which time providers will need to complete registration renewal and property re-enrolment attestation and may be required to provide updated third-party verification documentation to support re-registration.
If you have any questions, please contact us at sectors@tac.vic.gov.au.
Respite services
The TAC can pay for short-term stays in supported accommodation, to allow carers to have a break. This is called respite care. The supported accommodation policy applies in these circumstances.
Shared Supported Accommodation (SSA)
This information should be read in conjunction with our attendant care requirements.
In addition to Shared Supported Accommodation (SSA) providers being registered, properties where shared support is delivered must be enrolled with the TAC and meet the TAC’s Shared Supported Accommodation Property Enrolment requirements .
SSA provider registration and property enrolment
The purpose of the SSA provider registration and property enrolment process is to enable providers to understand the requirements of the TAC that relate:
- to the quality of support provided to clients,
- the minimum standards for the properties in which services are delivered, and
- the provider’s registration obligations.
The TAC places the highest priority on quality and safeguarding for our clients, enabling clients to lead safe lives free from abuse, neglect, exploitation and preventable injury. Consistent with contemporary disability practice and standards, the TAC expects services to facilitate individuals’ autonomy, respect, wellbeing and participation.
How to apply
- Secure TAC registration as an authorised disability service provider. You must first be authorised to deliver attendant care services. If you do not have TAC disability services provider registration, please do not proceed with SSA registration.
- Meet the TAC’s SSA provider registration requirements.
- Read and complete the Shared Supported Accommodation Provider Registration form . This includes:
- Property enrolment criteria
- Terms and conditions of registration
- Signing the Declaration and Consent
- Complete and sign a Shared Supported Accommodation Property Enrolment Application for each property at which SSA services will be provided to TAC/WorkSafe funded residents.
- Submit forms and documents to the TAC. Email the completed forms and all supporting documents (as PDF files) to sectors@tac.vic.gov.au.
What happens next
The TAC will review your application and notify you of the outcome in writing. If a discrepancy arises with your submission, one of our representatives will contact you directly.
Registration will be for a three-year duration, after which time providers will need to complete registration renewal and property re-enrolment attestation and may be required to provide updated third-party verification documentation to support re-registration.
If you have any questions, please contact us at sectors@tac.vic.gov.au.
Respite services
The TAC can pay for short-term stays in supported accommodation, to allow carers to have a break. This is called respite care. The supported accommodation policy applies in these circumstances.
To deliver Supported Employment Services to TAC clients, a provider must be an Australian Disability Enterprise that is registered with the National Disability Insurance Agency (NDIA) under the category of ‘specialised supported employment’ and/or are independently assessed and certified under the National Standards for Disability Services (NSDS) criteria.
Australian Disability Enterprises must demonstrate the provision of an accessible working environment and have undertaken a third-party quality assessment by way of certification or verification against the NDIS Practice Standards and/or the NSDS criteria.
An Australian Disability Enterprise must produce their certificate or verification listing the category ‘specialised employment support’ for delivering supported employment services if requested by the TAC.
Three-yearly recertification by an approved NDIS Approved Quality Auditor (AQA) must be provided to the TAC upon request.
You must notify the TAC immediately if at any time the NDIA revoke your status as a provider of ‘specialised supported employment’ and/or your certification under the NSDS criteria is revoked.
Supported employment services
To deliver Supported Employment Services to TAC clients, a provider must be an Australian Disability Enterprise that is registered with the National Disability Insurance Agency (NDIA) under the category of ‘specialised supported employment’ and/or are independently assessed and certified under the National Standards for Disability Services (NSDS) criteria.
Australian Disability Enterprises must demonstrate the provision of an accessible working environment and have undertaken a third-party quality assessment by way of certification or verification against the NDIS Practice Standards and/or the NSDS criteria.
An Australian Disability Enterprise must produce their certificate or verification listing the category ‘specialised employment support’ for delivering supported employment services if requested by the TAC.
Three-yearly recertification by an approved NDIS Approved Quality Auditor (AQA) must be provided to the TAC upon request.
You must notify the TAC immediately if at any time the NDIA revoke your status as a provider of ‘specialised supported employment’ and/or your certification under the NSDS criteria is revoked.
Registration information
Update to registration requirements – June 2025.
The TAC has updated its registration requirements for disability service providers to align with the requirements of the Social Services Regulator (the Regulator).
- Existing TAC funded disability service providers and WorkSafe funded attendant care providers will be contacted directly by the TAC regarding the transition to the new registration requirements once they have successfully registered with the Regulator. Existing providers will continue to operate under the TAC and WorkSafe registration they currently hold until they have formally transitioned to the new requirements. If you require information on your existing registration terms and conditions, please contact sectors@tac.vic.gov.au.
- New providers seeking registration for a specific TAC client should contact sectors@tac.vic.gov.au.
Disability service providers must be formally registered and authorised by the TAC prior to delivering disability services for TAC clients and WorkSafe injured workers with disability.
To apply for registration as a TAC disability service provider, the provider must:
- be identified by the TAC as being required to meet a service need of a specific TAC client, and
- comply with the TAC disability services registration requirements.
Client need
The TAC will only consider new disability service provider registrations to meet specific client needs. You must have an identified client requiring your services to begin the registration process.
Registration with the Social Services Regulator
From 1 July 2025, all service providers delivering disability services for TAC clients and WorkSafe injured workers with disability are required to be registered with the Social Services Regulator, under the Social Services Regulations 2023 (Vic).
Provider information disclosed to the TAC as part of the registration process may be shared with the Regulator in line with the Social Services Regulation Act 2021. All information received during the provider registration process is managed in line with the TAC Privacy Policy.
Registration process
Prior to applying for TAC or WorkSafe registration, providers of disability services should familiarise themselves with the TAC disability service provider registration requirements.
General information regarding expectations for TAC providers can also be found on our working with the TAC page.
To register, providers must:
- Complete the TAC and WorkSafe disability service provider registration form , including the declaration.
- Wait for the TAC to review the registration application. If the registration is approved, the TAC or WorkSafe will issue an ‘intent to fund’ letter to the provider and the Regulator.
- On receipt of this letter, the provider then needs to register with the Regulator.
- The provider must submit evidence of their registration with the Regulator to the TAC.
- If TAC registration is approved and the service authorised, the TAC will issue written confirmation to the provider confirming that the provider is approved to deliver disability services.
All TAC registered and authorised disability service providers are required to meet and maintain the registration requirements throughout the life of their registration.
Definitions
Under the Disability Act 2006 (Vic), disability in relation to a person means:
- a sensory, physical or neurological impairment or acquired brain injury or any combination thereof, which:
- is, or is likely to be, permanent; and
- causes a substantially reduced capacity in at least one of the areas of self-care, self-management, mobility or communication; and
- requires significant ongoing or long-term episodic support; and
- is not related to ageing; or
- an intellectual disability; or
- a developmental delay.
Under the Social Services Regulations 2023 (Vic) Part 1 Section 7(1)b, disability services means any of the following services funded by the TAC specifically for persons with a disability:
- disability support services,
- case management services,
- training and skills development services that aim to increase or maintain the independent of persons with a disability, or
- residential services for persons with a disability.
Registration requirements
Update to registration requirements – June 2025.
The TAC has updated its registration requirements for disability service providers to align with the requirements of the Social Services Regulator (the Regulator).
- Existing TAC funded disability service providers and WorkSafe funded attendant care providers will be contacted directly by the TAC regarding the transition to the new registration requirements once they have successfully registered with the Regulator. Existing providers will continue to operate under the TAC and WorkSafe registration they currently hold until they have formally transitioned to the new requirements. If you require information on your existing registration terms and conditions, please contact sectors@tac.vic.gov.au.
- New providers seeking registration for a specific TAC client should contact sectors@tac.vic.gov.au.
To be considered for registration with the TAC to deliver disability services, providers must acknowledge and agree that they meet and maintain all the requirements outlined below:
- Register with the Social Services Regulator and provide the TAC with evidence of this registration.
- If providing disability services to persons under the age of 18 years, comply (and ensure that your employees or contractors comply) with laws relating to the protection of children including the Child Safe Standards and the Child Wellbeing and Safety Act 2005 (Vic).
- Meet and maintain the relevant service registration and service delivery requirements (including for services that you subcontract to) as detailed in the TAC’s policies and guidelines.
- Assertive outreach
- Attendant care
- Case management
- Client Independent Skills Services (CISS)
- Community group programs
- Community access planning
- Shared supported accommodation
- Supported employment services
- Respite services (see attendant care, community group programs or shared supported accommodation)
- Hold a current Professional Indemnity Insurance Policy and a Public Liability Insurance Policy relevant to the size of your organisation and the disability services you provide.
- Ensure employees or contractors who deliver disability services meet any minimum qualification and training requirements of their respective service, as outlined in the policies and provider guidelines relevant to the services provided.
- A commitment to promote independence and support TAC clients or WorkSafe injured workers to achieve the best possible outcomes. This may include but is not limited to:
- Supporting clients to experience improved quality of life through a focus on independence and social and community participation.
- Delivering services that are individualised and outcomes focused.
- Committing to zero tolerance of abuse, neglect and exploitation of all clients. More information can be found at TAC Quality and Safety.
- Using the least restrictive practices and only when necessary and as a last resort to protect the client and/or others from harm.
- Collaborating with the TAC and WorkSafe, treating teams and relevant community services.
- The reporting of serious incidents to the TAC in accordance with TAC's Serious Incident Reporting Guidelines.
- If requested, actively participating in the TAC client planning process.
- Monitoring and proactively identifying any changes to a client’s circumstances, needs or behaviour and notify the TAC if these may impact on the nature or frequency of the services.
- Deliver the disability service (despite any subcontracting arrangements) in accordance with TAC and WorkSafe approvals, policies and provider guidelines. The registered provider is responsible and liable for any subcontracting arrangements.
- Maintain accurate and complete records of the services performed.
- Provide the TAC, if requested, with documentation, evidence or further information in regard to your registration application or the disability services you provide.
- Comply with any regulatory obligations or requirements under law.
- Handle personal information (including health and sensitive information) in accordance with the Privacy and Data Protection Act 2014 (Vic) and Health Records Act 2001 (Vic), including the Information Privacy Principles and Health Privacy Principles, and any other State laws regarding handling of personal information, in the same way and to the same extent as the TAC and WorkSafe are bound by these laws.
- Provide the disability services (including using any equipment) with the level of skill and care that would be expected of a similar, experienced provider (despite any subcontracting arrangements).
- Reimburse the TAC or WorkSafe for any expenses, damages and costs that TAC has to pay because of any negligent, illegal or fraudulent actions or omissions, or misconduct or breach of these terms and conditions, by you or any of your subcontractors when providing the disability services. However, you don't have to pay for anything that happened because of TAC or WorkSafe’s negligent, illegal or fraudulent actions or omissions, or misconduct or breach of these terms and conditions.
- Provide appropriate written notice to the TAC of your withdrawal or termination of services provided to a TAC client or WorkSafe injured worker and comply with any notice periods relevant to the services you provide in line with TAC and WorkSafe policies and guidelines.
Providers must also acknowledge and agree that:
- The TAC can disclose relevant information to external authorities in accordance with the Transport Accident Act 1986 and the TAC Privacy Policy.
- The TAC has the right to review or revoke your registration should you fail to comply with the TAC’s registration or service delivery requirements or policies outlined above, or if you are no longer delivering services to TAC clients.
- Subject to the TAC's legal obligations, the TAC and WorkSafe have the right to suspend payment for services delivered, or seek recovery of payments made, in circumstances where you fail to comply with the TAC registration or service delivery requirements or policies outlined above.
The TAC may change or amend the requirements set out here (including the requirements under a policy or provider guideline) without notice. If a change to these requirements or a policy or provider guideline is material, the TAC will provide you with at least 90 days’ written notice prior to any new requirements taking effect (unless the change is required by law).
By continuing to be a TAC funded service provider after the changes become effective, you agree to the revised terms. If you do not agree to the new terms, in whole or in part, please advise the TAC and you will be removed as a registered provider of disability services to TAC clients.
Service-specific requirements
Update to registration requirements – June 2025.
The TAC has updated its registration requirements for disability service providers to align with the requirements of the Social Services Regulator (the Regulator).
- Existing TAC funded disability service providers and WorkSafe funded attendant care providers will be contacted directly by the TAC regarding the transition to the new registration requirements once they have successfully registered with the Regulator. Existing providers will continue to operate under the TAC and WorkSafe registration they currently hold until they have formally transitioned to the new requirements. If you require information on your existing registration terms and conditions, please contact sectors@tac.vic.gov.au.
- New providers seeking registration for a specific TAC client should contact sectors@tac.vic.gov.au.
Specific requirements apply to individual disability service types. Providers must ensure they are familiar with and meet any service-specific requirements prior to submitting a registration application. Please read these requirements in conjunction with the relevant service-specific policies and guidelines.
Assertive outreach
The TAC may consider paying for services provided by an outreach provider who does not meet the TAC’s disability service provider registration requirements if:
- the client does not have a disability, or
- the provider is ineligible to register with the Social Services Regulator because they are not providing services to a client with disability.
Attendant care
For WorkSafe only providers, please refer to the WorkSafe attendant care policy.
Attendant care providers must have a Recruitment and Retention Policy that outlines preferred qualifications (Certificate III in Disability or equivalent for attendant care) and training requirements, monitoring and evaluation for personnel.
Service providers are responsible for ensuring attendant care support workers meet the following minimum requirements and for ensuring that competence in these requirements is maintained over time.
- CPR
- First aid - including anaphylaxis
- Food safety
- Infection control
- Manual handling
- Australasian Fire and Emergency Services Authorities Council (AFAC) Fire Safety Awareness Training
- Administration of medication
Adequate notice must be given to the TAC and WorkSafe to withdraw or terminate services. The timeframe will vary according to the situation but cannot be less than 28 days unless negotiated with the TAC.
Respite care
The attendant care policy applies where respite care is delivered as attendant care.
Post-acute support
Post-acute support must be delivered by a provider that has met the TAC’s attendant care provider registration requirements. Post acute support providers who are supporting clients without disability may be exempt from the TAC disability service provider registration requirements in exceptional circumstances.
Shared supported accommodation
See additional requirements for Shared Supported Accommodation (SSA).
Substitute care services
Substitute care services can be provided by:
- an attendant care provider who has met the TAC’s attendant care registration requirements, or
- another provider authorised by the TAC if the provider is not eligible to register with the Social Services Regulator because the client does not have a disability.
Case Management
You can provide services if you are a case management provider, and:
- you are registered with the TAC to deliver case management services, and
- you are qualified and experienced in delivering case management interventions to clients. Minimum qualifications are required to be at a diploma level and can include social work, community service work, disability work, allied health or nursing.
Community group programs
A community group program must provide proof of experience in providing programs for people with disabilities, to be registered by the TAC to provide services.
Respite services
The community access support services policy applies where respite is delivered as a community group program.
Community access planning
A community access planner must meet the following criteria to be registered by the TAC to provide services:
- Completed a minimum Certificate IV in either Disability or Recreation Studies.
- At least three years relevant experience in working with people with a disability.
Client Independence Skills Services (CISS)
If you are a Client Independence Skills Services (CISS) provider, workers must:
- possess either an Associate Diploma or Certificate IV qualification in disability, community services or equivalent, and
- provide SMART client goals (specific, measurable, achievable, realistic and timely) that are consistent with the client's MyPlan focus on empowering the client to achieve pre-defined independence outcomes, and
- use a model of supported repetitive functional task practice.
Respite services
The registration requirements and service standards of respite services depend on the services being delivered. See information for Attendant Care, Community Group Programs and Shared Supported Accommodation.
Shared Supported Accommodation (SSA)
This information should be read in conjunction with our attendant care requirements.
In addition to Shared Supported Accommodation (SSA) providers being registered, properties where shared support is delivered must be enrolled with the TAC and meet the TAC’s Shared Supported Accommodation Property Enrolment requirements .
SSA provider registration and property enrolment
The purpose of the SSA provider registration and property enrolment process is to enable providers to understand the requirements of the TAC that relate:
- to the quality of support provided to clients,
- the minimum standards for the properties in which services are delivered, and
- the provider’s registration obligations.
The TAC places the highest priority on quality and safeguarding for our clients, enabling clients to lead safe lives free from abuse, neglect, exploitation and preventable injury. Consistent with contemporary disability practice and standards, the TAC expects services to facilitate individuals’ autonomy, respect, wellbeing and participation.
How to apply
- Secure TAC registration as an authorised disability service provider. You must first be authorised to deliver attendant care services. If you do not have TAC disability services provider registration, please do not proceed with SSA registration.
- Meet the TAC’s SSA provider registration requirements.
- Read and complete the Shared Supported Accommodation Provider Registration form . This includes:
- Property enrolment criteria
- Terms and conditions of registration
- Signing the Declaration and Consent
- Complete and sign a Shared Supported Accommodation Property Enrolment Application for each property at which SSA services will be provided to TAC/WorkSafe funded residents.
- Submit forms and documents to the TAC. Email the completed forms and all supporting documents (as PDF files) to sectors@tac.vic.gov.au.
What happens next
The TAC will review your application and notify you of the outcome in writing. If a discrepancy arises with your submission, one of our representatives will contact you directly.
Registration will be for a three-year duration, after which time providers will need to complete registration renewal and property re-enrolment attestation and may be required to provide updated third-party verification documentation to support re-registration.
If you have any questions, please contact us at sectors@tac.vic.gov.au.
Respite services
The TAC can pay for short-term stays in supported accommodation, to allow carers to have a break. This is called respite care. The supported accommodation policy applies in these circumstances.
Supported employment services
To deliver Supported Employment Services to TAC clients, a provider must be an Australian Disability Enterprise that is registered with the National Disability Insurance Agency (NDIA) under the category of ‘specialised supported employment’ and/or are independently assessed and certified under the National Standards for Disability Services (NSDS) criteria.
Australian Disability Enterprises must demonstrate the provision of an accessible working environment and have undertaken a third-party quality assessment by way of certification or verification against the NDIS Practice Standards and/or the NSDS criteria.
An Australian Disability Enterprise must produce their certificate or verification listing the category ‘specialised employment support’ for delivering supported employment services if requested by the TAC.
Three-yearly recertification by an approved NDIS Approved Quality Auditor (AQA) must be provided to the TAC upon request.
You must notify the TAC immediately if at any time the NDIA revoke your status as a provider of ‘specialised supported employment’ and/or your certification under the NSDS criteria is revoked.
