After we make a decision about your claim

If we accept your claim

If we accept your TAC claim, we will confirm this in writing and send you a TAC claim number and other important information.

There are a few things you need to do when you get this information:

  1. Read your Claim for Compensation Summary. Please contact us if any information is incorrect.
  2. Complete and return the ‘Authority to release information form’ within 14 days.
    We use this form to get information about your transport accident injuries. We need this information to manage your claim and make decisions about what we can pay for.
  3. Download myTAC, our mobile app and web portal. You can use myTAC to manage your claim online.  Download it now or register at
  4. Make an appointment with your doctor or speak to your hospital treating team about your treatment options. Give your TAC claim number to the receptionist so they can bill the TAC for your visit.
  5. In the first few weeks we may contact you by SMS or phone to complete a short survey. We call this the TAC self-assessment. We use this information to make sure you get the right support from the right team at the TAC.

If we don't accept your claim

We recommend you check with Medicare, or your private health insurer, about whether they can reimburse your medical expenses.

You can also talk to Centrelink about any financial help that may be available to you.

Your options

Things to note:

  • You have 12 months to lodge a claim from the date of your accident, or the date an injury from your accident first becomes evident. More information, including exceptions to the 12 month time frame, is available in our Making a claim for compensation policy.
  • If the police did not come to the accident, you must report your transport accident to the police before you can lodge your claim.
  • If your accident was on public transport, you must report the accident to the public transport operator (e.g. Yarra Trams, Metro Trains or the relevant bus company).