After we make a decision about your claim

If we accept your claim

If we accept your TAC claim, we will confirm this in writing and send you a TAC claim number and other important information.

There are a few things you need to do when you get this information:

Read your Claim for Compensation Summary. Please contact us if any information is incorrect.
Complete and return the ‘Authority to release information form’ within 14 days.
We use this form to get information about your transport accident injuries. We need this information to manage your claim and make decisions about what we can pay for.
Download myTAC, our mobile app and web portal. You can use myTAC to manage your claim online. Download it now or register at mytac.vic.gov.au.
Make an appointment with your doctor or speak to your hospital treating team about your treatment options. Give your TAC claim number to the receptionist so they can bill the TAC for your visit.
In the first few weeks we may contact you by SMS or phone to complete a short survey. We call this the TAC self-assessment. We use this information to make sure you get the right support from the right team at the TAC.

If we don't accept your claim

We recommend you check with Medicare, or your private health insurer, about whether they can reimburse your medical expenses.

You can also talk to Centrelink about any financial help that may be available to you.

Your options

Contact the TAC if you have extra information that might change this decision
Have the decision reviewed.

Things to note

Your injury documentation must clearly detail the injuries you sustained in the transport accident. The TAC may require further information from your hospital or treating health professional in order to make a decision about your claim.
When providing us with photos of your documentation, please ensure these are clear and that you include all pages.
Please do not provide photos of your injuries.
If you are having difficulty collecting any of this information to support your claim, please call us on 1300 654 329. We may be able to help you by obtaining information on your behalf. We can organise an interpreter if English is not your first language.


After we make a decision about your claim If we accept your claim If we accept your TAC claim, we will confirm this in writing and send you a TAC claim number and other important information. There are a few things you need to do when you get this information: Read your Claim for Compensation Summary. Please contact us if any information is incorrect. Complete and return the ‘Authority to release information form’ within 14 days. We use this form to get information about your transport accident injuries. We need this information to manage your claim and make decisions about what we can pay for. Download myTAC, our mobile app and web portal. You can use myTAC to manage your claim online. Download it now or register at mytac.vic.gov.au. Make an appointment with your doctor or speak to your hospital treating team about your treatment options. Give your TAC claim number to the receptionist so they can bill the TAC for your visit. In the first few weeks we may contact you by SMS or phone to complete a short survey. We call this the TAC self-assessment. We use this information to make sure you get the right support from the right team at the TAC. If we don't accept your claim We recommend you check with Medicare, or your private health insurer, about whether they can reimburse your medical expenses. You can also talk to Centrelink about any financial help that may be available to you. Your options Contact the TAC if you have extra information that might change this decision Have the decision reviewed. Things to note Your injury documentation must clearly detail the injuries you sustained in the transport accident. The TAC may require further information from your hospital or treating health professional in order to make a decision about your claim. When providing us with photos of your documentation, please ensure these are clear and that you include all pages. Please do not provide photos of your injuries. If you are having difficulty collecting any of this information to support your claim, please call us on 1300 654 329. We may be able to help you by obtaining information on your behalf. We can organise an interpreter if English is not your first language.