Your feedback plays an important role in helping us to monitor, evaluate and improve our service to the community.
If you would like to send a complaint or compliment to the TAC, you can:
- Use our online complaints and compliments form
- Email email@example.com
- Call 1300 654 329 or 1800 332 556 (toll-free outside Melbourne metropolitan area) 8:30am to 5:00pm, Monday to Friday.
More information about our complaints and compliments process is below.
The TAC's complaints process
The TAC's commitment to resolving your issues
The TAC is committed to providing a quality service to our clients and members of the community.
If you are a TAC client, the TAC Service Charter sets out the service levels you can expect from the TAC and how we can work together to best meet your needs and support your recovery.
We know things don't always go the way they should. When you raise an issue with us, we'll address it as quickly as possible. In the event that it takes longer to investigate and respond to your concerns we'll be sure to keep you regularly updated.
How we work together
The Complaints team at the TAC will work with you in a positive, honest and professional manner and we encourage you to engage with us in the same way. We value your feedback and we will do everything we can to help you with your concerns.
Who you should contact if you are dissatisfied with our service
What the TAC's Complaints Team will do to help resolve your issue
If you are still not satisfied with how the TAC has managed your issue
If your complaint is about a claims decision, click here for more information about your options.
What to do if you have a complaint about a TAC advertisement or sponsorship
You can call the TAC on 1300 654 329 and ask to speak to someone about your issue, or you can lodge a complaint with the TAC.