Attendant care agencies employ support workers who assist you with tasks you cannot do yourself due to your injuries. You may only need this support for a short time to assist you with daily tasks such as showering or dressing or you may need regular support on a long-term basis so you can be as independent as possible in your daily life.

How a support worker will work with you

Support workers provide assistance with every day tasks that may include the following:

• showering
• toileting
• lifting
• grooming
• meal assistance
• meal preparation
• recreation
• personal development
• communication
• mobility
• personal administration
• shopping
• other independent living skills

As a support worker will work in your home and may be assisting you with personal care, the quality of their service is very important.

Choosing an attendant care agency

An attendant care agency:

• Is a provider of care and support services to TAC clients
• Is funded by the TAC, but not employed by the TAC
• Has met rigorous criteria to be able to support TAC clients.

A TAC employee manages your claim and  approves and coordinates care and support programs.

There are a range of agencies that provide attendant care services. The TAC has independently reviewed a number of these providers against quality standards. Providers that have met these standards have agreed to provide a particular level of service, to abide by the TAC policy and the specified dispute resolution procedures allowing for TAC to respond to any issues on your behalf and obligations the agencies must meet.

It is important that you choose an agency that is suitable for your own individual needs. Be mindful that there may be agencies that are yet to meet the TAC's standards.

Your TAC support coordinator will be able to offer you advice and guidance. If you have any queries about attendant care services and agencies please call your TAC support coordinator via the TAC Customer Service Centre on 1300 654 329.

Attendant care provider list

Providers must be registered with the TAC before they start providing services to you. Please ask your provider if they are registered, and direct them to register if they are not.