Income support for employees

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Summary

  • If you're eligible, in most cases we pay 80% of your gross income, up to $1,390 per week
  • To get paid each fortnight, you need to send us a Certificate of Capacity from your doctor
  • If you return to work part-time or on reduced hours, we can pay partial income support until you go back to your normal hours.

Who can claim income support

Use our Income support eligibility tool to check if you can claim income support.

See How to apply for information about what you need to do.

You may be eligible to claim income support if:

  • You have an accepted TAC claim
  • You’ve had more than 5 days off work because of your transport accident injures
  • You are 15 years or older
  • You have a certificate of capacity from your doctor that says what you can and can't do because of your accident injuries.

How much we can pay

In most cases we pay 80% of your gross income, up to $1,390 per week.

Use our Income support calculator to get an estimate of how much we can pay you.

Per
Do you have dependants?* Do you have dependants?



Disclaimer

This tool gives an estimate of your income support, based on the information you provide. This estimate is not a TAC decision about your claim.

These amounts are for accidents that happened on or after 1 July 2019.

How we work out what to pay

If your gross income is less than $686* a week

We can pay you 100% of your income.

If 80% of your gross income is less than $686* a week

We can pay you $686* a week.

If 80% of your gross income is between $686* and $1,390 a week

We can pay you 80% of your income a week.

If 80% of your gross income is more than $1,390 a week

We can pay you $1,390 a week.

* $686 applies if you have no dependants. If you have one dependant, this rate is $880. For each extra dependant add $62. Dependants include anyone who relies on you for financial support.

Things to note

  • We can only pay you the dependant rate if it is less than 100% of your weekly income.
  • The dollar amounts listed are for the period 1 July 2019 to 30 June 2020. We update these amounts each financial year.
  • We base the amount you get on what you earned before your accident. See How are Loss of Earnings (LOE) benefits assessed? for information about how we work out your earnings.
  • We will take out tax from your income support. If you have a HELP debt, we will also take out a HELP payment. If you pay family maintenance, we may take out an amount decided by the Child Support Agency.

Interim payment

If you are eligible for income support, we may be able to make a one-off payment to you. This payment is to help with your expenses while we calculate your final income support rate.

We base the interim payment on the information you give us over the phone.

The payment is for a two week period.

See the Interim loss of earnings payment policy for more information.

What you need to do to keep getting income support

To get paid each fortnight, you need to send us a Certificate of Capacity from your doctor.

The Certificate of Capacity updates us on your progress and tells us what you can and can't do.

To avoid a delay in your payments, you must must send us your new certificate at least 5 working days before your certificate expires.

What happens if your certificate is late and you don't get paid

We know that sometimes things don’t go to plan. If we’re satisfied that you tried to send us your Certificate of Capacity on time, we may be able to pay you outside the normal payment cycle. Please call us on 1300 654 329 (Monday to Friday, 8.30am to 5:30pm) for more information.

Other things you need to let us know

You must let us know if:

  • You change your address or bank account details
  • Someone becomes dependent on you for financial support, or is no longer dependent on you
  • You return to work

When you will get paid

Once we’ve accepted your claim, we pay into your nominated bank account each fortnight.

We will send you a Pay As You Go (PAYG) summary at the end of the financial year to include in your tax return.

The 2019 pay dates for eligible clients are below.

  • 2 January
  • 16 January
  • 30 January
  • 13 February
  • 27 February
  • 13 March
  • 27 March
  • 10 April
  • 24 April
  • 8 May
  • 22 May
  • 5 June
  • 19 June
  • 3 July
  • 17 July
  • 31 July
  • 14 August
  • 28 August
  • 11 September
  • 25 September
  • 9 October
  • 23 October
  • 6 November
  • 20 November
  • 4 December
  • 18 December

What happens if your certificate is late

We know that sometimes things don’t go to plan. If we’re satisfied that you tried to send us your Certificate of Capacity on time, we may be able to pay you outside the normal payment cycle. Please call us on 1300 654 329 (Monday to Friday, 8.30am to 5:30pm) for more information.

What happens if you use work leave

If you have more than 5 days off work and use sick or annual leave because of your injuries, we can pay your income support to your employer. Your employer can then give back your leave. We need a Certificate of Capacity from your doctor to pay income support to your employer.

We need your written permission to repay leave. Please complete the Authority to pay entitlement: employer form.

If your employer stops paying leave and you haven't gone back to work, we can start to pay you income support. Your employer will need to let us know that your leave payments have stopped.

What happens if you go back to work on reduced hours

If you return to work on reduced hours, we can make partial income support payments to you.

We will need a Certificate of Capacity from your doctor that tells us what you can do at work.

To work out how much to pay, we need a copy of your payslip. You can send this to us using myTAC.

Many people find getting back to work plays a big part in their recovery. When you are ready, we’re here to support you get back to work as quickly and safely as possible.

See Return to work support for more details about the resources available to you and your employer.