Income support for employees

Summary

  • If you're eligible, in most cases we pay 80% of your gross income, up to $1,430 per week
  • To get paid each fortnight, you need to send us a Certificate of Capacity from your doctor
  • If you return to work part-time or on reduced hours, we can pay partial income support until you go back to your normal hours.

Who can claim income support

Use our Income support eligibility tool to check if you can claim income support.

You may be eligible to claim income support if:

  • You have an accepted TAC claim
  • You’ve had more than 5 days off work because of your transport accident injures
  • You are 15 years or older
  • You have a certificate of capacity from your doctor that says what you can and can't do because of your accident injuries.

How much we can pay

In most cases we pay 80% of your gross income, up to $1,430 per week.

Use our Income support calculator to get an estimate of how much we can pay you.

Disclaimer

This tool gives an estimate of your income support, based on the information you provide. This estimate is not a TAC decision about your claim.

These amounts are for accidents that happened on or after 1 July 2020.

How we work out what to pay

If your gross income is less than $708* a week

We can pay you 100% of your income.

If 80% of your gross income is less than $708* a week

We can pay you $708* a week.

If 80% of your gross income is between $708* and $1,430 a week

We can pay you 80% of your income a week.

If 80% of your gross income is more than $1,430 a week

We can pay you $1,430 a week.

* $708 applies if you have no dependants. If you have one dependant, this rate is $908. For each extra dependant add $64. Dependants include anyone who relies on you for financial support.

Things to note

  • We can only pay you the dependant rate if it is less than 100% of your weekly income.
  • The dollar amounts listed are for the period 1 July 2020 to 30 June 2021. We update these amounts each financial year.
  • We base the amount you get on what you earned before your accident. See How are Loss of Earnings (LOE) benefits assessed? for information about how we work out your earnings.
  • We will take out tax from your income support. If you have a HELP debt, we will also take out a HELP payment. If you pay family maintenance, we may take out an amount decided by the Child Support Agency.

Interim payment

If you are eligible for income support, we may be able to make a one-off payment to you. This payment is to help with your expenses while we calculate your final income support rate.

We base the interim payment on the information you give us over the phone.

The payment is for a two week period.

See the Interim loss of earnings payment policy for more information.

What you need to do to keep getting income support

To get paid each fortnight, you need to send us a Certificate of Capacity from your doctor.

The Certificate of Capacity updates us on your progress and tells us what you can and can't do.

To avoid a delay in your payments, you must must send us your new certificate at least 5 working days before your certificate expires.

What happens if your certificate is late and you don't get paid

We know that sometimes things don’t go to plan. If we’re satisfied that you tried to send us your Certificate of Capacity on time, we may be able to pay you outside the normal payment cycle. Please call us on 1300 654 329 (Monday to Friday, 8.30am to 5:30pm) for more information.

Other things you need to let us know

You must let us know if:

  • You change your address or bank account details
  • Someone becomes dependent on you for financial support, or is no longer dependent on you
  • You return to work

When you will get paid

Once we’ve accepted your claim, we pay into your nominated bank account each fortnight.

We will send you a Pay As You Go (PAYG) summary at the end of the financial year to include in your tax return.

The 2020 pay dates for eligible clients.

What happens if your certificate is late

We know that sometimes things don’t go to plan. If we’re satisfied that you tried to send us your Certificate of Capacity on time, we may be able to pay you outside the normal payment cycle. Please call us on 1300 654 329 (Monday to Friday, 8.30am to 5:30pm) for more information.

What happens if you use work leave

If you have more than 5 days off work and use sick or annual leave because of your injuries, we can pay your income support to your employer. Your employer can then give back your leave. We need a Certificate of Capacity from your doctor to pay income support to your employer.

We need your written permission to repay leave. Please complete the Authority to pay entitlement: employer form.

If your employer stops paying leave and you haven't gone back to work, we can start to pay you income support. Your employer will need to let us know that your leave payments have stopped.

What happens if you go back to work on reduced hours

If you return to work on reduced hours, we can make partial income support payments to you.

Find out how we work out how much to pay you if you go back to work on reduced hours

We will need a Certificate of Capacity from your doctor that tells us what you can do at work.

To work out how much to pay, we need a copy of your payslip. You can send this to us using myTAC.

Many people find getting back to work plays a big part in their recovery. When you are ready, we’re here to support you get back to work as quickly and safely as possible.

See Return to work support for more details about the resources available to you and your employer.

Step 1

If you haven't already, you will need to talk to us about your eligibility for income support. You can call us on 1300 654 329 (Monday to Friday, 8.30am to 5:30pm).

When we talk to you, we will ask you for some information. This may include:

  • Your employer's business name and address
  • Contact details of your manager or payroll officer
  • If you have financial dependent(s), their name, date of birth and relationship to you (e.g. wife/husband, partner, child)
  • Your bank account details including:
    • Bank, branch and account name
    • BSB and account number

We'll use this information to work out if you are eligible for income support.

Step 2

To work out how much income support to pay, we need:

  • Details of your earnings for the 12 months before your accident. This could be:
    • A 12 month payroll report, or
    • Payslips for the 12 months before your accident.

If you have been in your job for less than 12 months, you can send us:

  • A payroll report for the time you have been in your current job, or
  • Payslips from the date you started your current job, up until the date of your accident.

You can send us this information using the myTAC app.

Other information we need:

  • A Certificate of Capacity from your doctor
  • Details of any changes to your pay in the last 12 months (e.g. a pay rise)
  • If you have returned to work, the date you went back and whether you are working full or part time,
  • A completed Tax File Number (TFN) declaration form. We need to receive this within 14 days or, by law, we must tax your income support at the highest tax rate. Please email the completed TFN declaration form to tfn@tac.vic.gov.au

Coronavirus update

The TAC is unable to send or receive hard copy documents at this time. We have some different options for you to send us forms, documents or receipts for reimbursement.

Please choose an option below for more information.

Reimbursements

  • myTAC
    Please use our app or web portal, myTAC to ask for reimbursements. Go to upload documents > reimbursement form and send us a photo of your receipt or proof of payment and a description of what you've paid for.
  • Email
    If you can't use myTAC to send your receipts, please take a photo and email it to us at info@tac.vic.gov.au. Include your claim number in the subject line of your email so we can process your request.

Forms and documents

  • myTAC
    Please use our app or web portal, myTAC to send forms or documents. Go to upload documents > submit documents and send us a photo of your form or document.
  • Email
    If you can't use myTAC to send your forms or documents, please take a photo and email it to us at info@tac.vic.gov.au. Include your claim number in the subject line of your email so we can process your request.

TAC income support forms

Pay income support to employer form

Use this form to have your sick or annual leave reimbursed for time off work because of your accident injuries.

Travel to work reimbursement form

Use this form to claim expenses for travel to work by private car, public transport or taxi.

Please note that you need approval from the TAC before you travel by taxi.

TAC income support fact sheets

Income support for employees - FAQ

TAC income support and return to work

Summary

  • If you're eligible, in most cases we pay 80% of your gross income, up to $1,430 per week
  • To get paid each fortnight, you need to send us a Certificate of Capacity from your doctor
  • If you return to work part-time or on reduced hours, we can pay partial income support until you go back to your normal hours.

Who can claim income support

Use our Income support eligibility tool to check if you can claim income support.

You may be eligible to claim income support if:

  • You have an accepted TAC claim
  • You’ve had more than 5 days off work because of your transport accident injures
  • You are 15 years or older
  • You have a certificate of capacity from your doctor that says what you can and can't do because of your accident injuries.

How much we can pay

In most cases we pay 80% of your gross income, up to $1,430 per week.

Use our Income support calculator to get an estimate of how much we can pay you.

Disclaimer

This tool gives an estimate of your income support, based on the information you provide. This estimate is not a TAC decision about your claim.

These amounts are for accidents that happened on or after 1 July 2020.

How we work out what to pay

If your gross income is less than $708* a week

We can pay you 100% of your income.

If 80% of your gross income is less than $708* a week

We can pay you $708* a week.

If 80% of your gross income is between $708* and $1,430 a week

We can pay you 80% of your income a week.

If 80% of your gross income is more than $1,430 a week

We can pay you $1,430 a week.

* $708 applies if you have no dependants. If you have one dependant, this rate is $908. For each extra dependant add $64. Dependants include anyone who relies on you for financial support.

Things to note

  • We can only pay you the dependant rate if it is less than 100% of your weekly income.
  • The dollar amounts listed are for the period 1 July 2020 to 30 June 2021. We update these amounts each financial year.
  • We base the amount you get on what you earned before your accident. See How are Loss of Earnings (LOE) benefits assessed? for information about how we work out your earnings.
  • We will take out tax from your income support. If you have a HELP debt, we will also take out a HELP payment. If you pay family maintenance, we may take out an amount decided by the Child Support Agency.

Interim payment

If you are eligible for income support, we may be able to make a one-off payment to you. This payment is to help with your expenses while we calculate your final income support rate.

We base the interim payment on the information you give us over the phone.

The payment is for a two week period.

See the Interim loss of earnings payment policy for more information.

What you need to do to keep getting income support

To get paid each fortnight, you need to send us a Certificate of Capacity from your doctor.

The Certificate of Capacity updates us on your progress and tells us what you can and can't do.

To avoid a delay in your payments, you must must send us your new certificate at least 5 working days before your certificate expires.

What happens if your certificate is late and you don't get paid

We know that sometimes things don’t go to plan. If we’re satisfied that you tried to send us your Certificate of Capacity on time, we may be able to pay you outside the normal payment cycle. Please call us on 1300 654 329 (Monday to Friday, 8.30am to 5:30pm) for more information.

Other things you need to let us know

You must let us know if:

  • You change your address or bank account details
  • Someone becomes dependent on you for financial support, or is no longer dependent on you
  • You return to work

When you will get paid

Once we’ve accepted your claim, we pay into your nominated bank account each fortnight.

We will send you a Pay As You Go (PAYG) summary at the end of the financial year to include in your tax return.

The 2020 pay dates for eligible clients.

What happens if your certificate is late

We know that sometimes things don’t go to plan. If we’re satisfied that you tried to send us your Certificate of Capacity on time, we may be able to pay you outside the normal payment cycle. Please call us on 1300 654 329 (Monday to Friday, 8.30am to 5:30pm) for more information.

What happens if you use work leave

If you have more than 5 days off work and use sick or annual leave because of your injuries, we can pay your income support to your employer. Your employer can then give back your leave. We need a Certificate of Capacity from your doctor to pay income support to your employer.

We need your written permission to repay leave. Please complete the Authority to pay entitlement: employer form.

If your employer stops paying leave and you haven't gone back to work, we can start to pay you income support. Your employer will need to let us know that your leave payments have stopped.

What happens if you go back to work on reduced hours

If you return to work on reduced hours, we can make partial income support payments to you.

Find out how we work out how much to pay you if you go back to work on reduced hours

We will need a Certificate of Capacity from your doctor that tells us what you can do at work.

To work out how much to pay, we need a copy of your payslip. You can send this to us using myTAC.

Many people find getting back to work plays a big part in their recovery. When you are ready, we’re here to support you get back to work as quickly and safely as possible.

See Return to work support for more details about the resources available to you and your employer.

Step 1

If you haven't already, you will need to talk to us about your eligibility for income support. You can call us on 1300 654 329 (Monday to Friday, 8.30am to 5:30pm).

When we talk to you, we will ask you for some information. This may include:

  • Your employer's business name and address
  • Contact details of your manager or payroll officer
  • If you have financial dependent(s), their name, date of birth and relationship to you (e.g. wife/husband, partner, child)
  • Your bank account details including:
    • Bank, branch and account name
    • BSB and account number

We'll use this information to work out if you are eligible for income support.

Step 2

To work out how much income support to pay, we need:

  • Details of your earnings for the 12 months before your accident. This could be:
    • A 12 month payroll report, or
    • Payslips for the 12 months before your accident.

If you have been in your job for less than 12 months, you can send us:

  • A payroll report for the time you have been in your current job, or
  • Payslips from the date you started your current job, up until the date of your accident.

You can send us this information using the myTAC app.

Other information we need:

  • A Certificate of Capacity from your doctor
  • Details of any changes to your pay in the last 12 months (e.g. a pay rise)
  • If you have returned to work, the date you went back and whether you are working full or part time,
  • A completed Tax File Number (TFN) declaration form. We need to receive this within 14 days or, by law, we must tax your income support at the highest tax rate. Please email the completed TFN declaration form to tfn@tac.vic.gov.au

Coronavirus update

The TAC is unable to send or receive hard copy documents at this time. We have some different options for you to send us forms, documents or receipts for reimbursement.

Please choose an option below for more information.

Reimbursements

  • myTAC
    Please use our app or web portal, myTAC to ask for reimbursements. Go to upload documents > reimbursement form and send us a photo of your receipt or proof of payment and a description of what you've paid for.
  • Email
    If you can't use myTAC to send your receipts, please take a photo and email it to us at info@tac.vic.gov.au. Include your claim number in the subject line of your email so we can process your request.

Forms and documents

  • myTAC
    Please use our app or web portal, myTAC to send forms or documents. Go to upload documents > submit documents and send us a photo of your form or document.
  • Email
    If you can't use myTAC to send your forms or documents, please take a photo and email it to us at info@tac.vic.gov.au. Include your claim number in the subject line of your email so we can process your request.

TAC income support forms

Pay income support to employer form

Use this form to have your sick or annual leave reimbursed for time off work because of your accident injuries.

Travel to work reimbursement form

Use this form to claim expenses for travel to work by private car, public transport or taxi.

Please note that you need approval from the TAC before you travel by taxi.

TAC income support fact sheets

Income support for employees - FAQ

TAC income support and return to work

Overview

Summary

  • If you're eligible, in most cases we pay 80% of your gross income, up to $1,430 per week
  • To get paid each fortnight, you need to send us a Certificate of Capacity from your doctor
  • If you return to work part-time or on reduced hours, we can pay partial income support until you go back to your normal hours.

Who can claim income support

Use our Income support eligibility tool to check if you can claim income support.

You may be eligible to claim income support if:

  • You have an accepted TAC claim
  • You’ve had more than 5 days off work because of your transport accident injures
  • You are 15 years or older
  • You have a certificate of capacity from your doctor that says what you can and can't do because of your accident injuries.

How much we can pay

In most cases we pay 80% of your gross income, up to $1,430 per week.

Use our Income support calculator to get an estimate of how much we can pay you.

Disclaimer

This tool gives an estimate of your income support, based on the information you provide. This estimate is not a TAC decision about your claim.

These amounts are for accidents that happened on or after 1 July 2020.

How we work out what to pay

If your gross income is less than $708* a week

We can pay you 100% of your income.

If 80% of your gross income is less than $708* a week

We can pay you $708* a week.

If 80% of your gross income is between $708* and $1,430 a week

We can pay you 80% of your income a week.

If 80% of your gross income is more than $1,430 a week

We can pay you $1,430 a week.

* $708 applies if you have no dependants. If you have one dependant, this rate is $908. For each extra dependant add $64. Dependants include anyone who relies on you for financial support.

Things to note

  • We can only pay you the dependant rate if it is less than 100% of your weekly income.
  • The dollar amounts listed are for the period 1 July 2020 to 30 June 2021. We update these amounts each financial year.
  • We base the amount you get on what you earned before your accident. See How are Loss of Earnings (LOE) benefits assessed? for information about how we work out your earnings.
  • We will take out tax from your income support. If you have a HELP debt, we will also take out a HELP payment. If you pay family maintenance, we may take out an amount decided by the Child Support Agency.

Interim payment

If you are eligible for income support, we may be able to make a one-off payment to you. This payment is to help with your expenses while we calculate your final income support rate.

We base the interim payment on the information you give us over the phone.

The payment is for a two week period.

See the Interim loss of earnings payment policy for more information.

What you need to do to keep getting income support

To get paid each fortnight, you need to send us a Certificate of Capacity from your doctor.

The Certificate of Capacity updates us on your progress and tells us what you can and can't do.

To avoid a delay in your payments, you must must send us your new certificate at least 5 working days before your certificate expires.

What happens if your certificate is late and you don't get paid

We know that sometimes things don’t go to plan. If we’re satisfied that you tried to send us your Certificate of Capacity on time, we may be able to pay you outside the normal payment cycle. Please call us on 1300 654 329 (Monday to Friday, 8.30am to 5:30pm) for more information.

Other things you need to let us know

You must let us know if:

  • You change your address or bank account details
  • Someone becomes dependent on you for financial support, or is no longer dependent on you
  • You return to work

When you will get paid

Once we’ve accepted your claim, we pay into your nominated bank account each fortnight.

We will send you a Pay As You Go (PAYG) summary at the end of the financial year to include in your tax return.

The 2020 pay dates for eligible clients.

What happens if your certificate is late

We know that sometimes things don’t go to plan. If we’re satisfied that you tried to send us your Certificate of Capacity on time, we may be able to pay you outside the normal payment cycle. Please call us on 1300 654 329 (Monday to Friday, 8.30am to 5:30pm) for more information.

What happens if you use work leave

If you have more than 5 days off work and use sick or annual leave because of your injuries, we can pay your income support to your employer. Your employer can then give back your leave. We need a Certificate of Capacity from your doctor to pay income support to your employer.

We need your written permission to repay leave. Please complete the Authority to pay entitlement: employer form.

If your employer stops paying leave and you haven't gone back to work, we can start to pay you income support. Your employer will need to let us know that your leave payments have stopped.

What happens if you go back to work on reduced hours

If you return to work on reduced hours, we can make partial income support payments to you.

Find out how we work out how much to pay you if you go back to work on reduced hours

We will need a Certificate of Capacity from your doctor that tells us what you can do at work.

To work out how much to pay, we need a copy of your payslip. You can send this to us using myTAC.

Many people find getting back to work plays a big part in their recovery. When you are ready, we’re here to support you get back to work as quickly and safely as possible.

See Return to work support for more details about the resources available to you and your employer.

How to apply

Step 1

If you haven't already, you will need to talk to us about your eligibility for income support. You can call us on 1300 654 329 (Monday to Friday, 8.30am to 5:30pm).

When we talk to you, we will ask you for some information. This may include:

  • Your employer's business name and address
  • Contact details of your manager or payroll officer
  • If you have financial dependent(s), their name, date of birth and relationship to you (e.g. wife/husband, partner, child)
  • Your bank account details including:
    • Bank, branch and account name
    • BSB and account number

We'll use this information to work out if you are eligible for income support.

Step 2

To work out how much income support to pay, we need:

  • Details of your earnings for the 12 months before your accident. This could be:
    • A 12 month payroll report, or
    • Payslips for the 12 months before your accident.

If you have been in your job for less than 12 months, you can send us:

  • A payroll report for the time you have been in your current job, or
  • Payslips from the date you started your current job, up until the date of your accident.

You can send us this information using the myTAC app.

Other information we need:

  • A Certificate of Capacity from your doctor
  • Details of any changes to your pay in the last 12 months (e.g. a pay rise)
  • If you have returned to work, the date you went back and whether you are working full or part time,
  • A completed Tax File Number (TFN) declaration form. We need to receive this within 14 days or, by law, we must tax your income support at the highest tax rate. Please email the completed TFN declaration form to tfn@tac.vic.gov.au

Forms and brochures

These forms and brochures relate to income support. For other TAC documents, please visit the forms and brochures page.

Coronavirus update

The TAC is unable to send or receive hard copy documents at this time. We have some different options for you to send us forms, documents or receipts for reimbursement.

Please choose an option below for more information.

Reimbursements

  • myTAC
    Please use our app or web portal, myTAC to ask for reimbursements. Go to upload documents > reimbursement form and send us a photo of your receipt or proof of payment and a description of what you've paid for.
  • Email
    If you can't use myTAC to send your receipts, please take a photo and email it to us at info@tac.vic.gov.au. Include your claim number in the subject line of your email so we can process your request.

Forms and documents

  • myTAC
    Please use our app or web portal, myTAC to send forms or documents. Go to upload documents > submit documents and send us a photo of your form or document.
  • Email
    If you can't use myTAC to send your forms or documents, please take a photo and email it to us at info@tac.vic.gov.au. Include your claim number in the subject line of your email so we can process your request.

TAC income support forms

Pay income support to employer form

Use this form to have your sick or annual leave reimbursed for time off work because of your accident injuries.

Travel to work reimbursement form

Use this form to claim expenses for travel to work by private car, public transport or taxi.

Please note that you need approval from the TAC before you travel by taxi.

TAC income support fact sheets

Income support for employees - FAQ

TAC income support and return to work