TAC Annual Report shows record support for Victorians

The Transport Accident Commission’s Annual Report was tabled in State Parliament today, showing a record level of support for people impacted by road trauma in Victoria.

In the 2022-2023 financial year, the TAC funded $1.63 billion in support and benefits to help more than 45,000 people get their lives back on track after an accident on Victorian roads – compared with $1.54 billion in 2021-22.

While support for clients increased, the TAC maintained a strong financial position, with the Annual Report outlining an overall operating surplus of $1.7 billion.

The operating result was driven by a record performance from insurance operations of $1.8 billion, underpinned by effective claims management, reinforcing TAC’s strong position to keep supporting its most injured clients into the future.

These clients have reported a satisfaction level of 6.63 out of 10 with the TAC’s service, while a client outcome rating of 6.73 out of 10 was recorded.

TAC chair Greg Wilson said he was proud of the TAC’s position and achievements across 2022-23, and that the report reflected a modern and resilient organisation that was willing to embrace and capitalise on change.

“Through responsible decision-making, and in partnership with key stakeholders, our scheme is well placed to continue to deliver industry-leading supports and services now and into the future,” Mr Wilson said.

“Having successfully navigated the challenges of the global pandemic, we emerged stronger and we have continued to deliver positive outcomes for our clients and the broader Victorian community.”

Sadly, 241 people died on Victorian roads in 2022 – up from the 232 lives lost in 2021 – while 135 people lost their lives on our roads in the first six months of 2023.

“We are devastated by the levels of trauma on Victorian roads and we offer our heartfelt sympathy to the loved ones of every person who has lost their life,” Mr Wilson said.

“This unacceptable and avoidable loss of life compels us to work harder to find solutions, and reinforces our determination to play our part in delivering on the ambitious goals of the Victorian Road Strategy 2021–2030.”

In 2022-23, the TAC invested $105 million in road safety research, education, programs and delivery, including $32.2 million on public education and community engagement, and a further $42 million on road safety infrastructure projects.

Other highlights from the TAC’s 2022/23 Annual Report include:

• Established a new $1.5-million restorative justice program with RMIT University’s Centre for Innovate Justice
• 950 seriously injured clients returned to work.
• A $2.1-million three-year funding agreement extension with Amber Community
• 1172 common law resolutions under world-leading protocols
• Personalised care plans for 6000 TAC clients
• A new long-term partnership with Victorian Tourism Industry Council to deliver safer outcomes for road travellers.
• Supported Victoria’s new Mobile Phone and Seatbelt Detection Cameras with a three-phase public education campaign
• Launched innovative new motorcycle safety gear campaign, ‘The Gear Box’, sharing real stories
• The TAC launched its first Inclusion and Diversity Framework and four-year Gender Equality Action Plan in 2022–23

Follow this link to download the TAC  2022/23 Annual Report.