Client service charter

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Summary:

Our aim is to work with you and your health professionals in a positive, honest and professional manner. We want to ensure you receive reasonable and appropriate treatment and services for your accident-related injuries.  This document outlines standard of service you can expect from the TAC.

Coronavirus update

The TAC is unable to send or receive hard copy documents at this time. Please email forms or other documents to info@tac.vic.gov.au and include the client's claim number in the subject line.