Surgery

You don’t need initial TAC approval for surgery within 3 months of your accident.

For surgery more than 3 months after your accident, we will pay for a visit to your doctor to find out if you need surgery.

How to get surgery after 3 months from your date of accident

  1. See your doctor for a referral if you need surgery for an accident related injury
  2. Choose a surgeon. Your doctor can recommend one, or you can also search for a surgeon online.
  3. Call and make an appointment. Tell them you are a TAC client, you have a referral and who the referral is from.
  4. At your consultation, ask your surgeon to write to the TAC. We need this information before we can approve your surgery:
    1. A description of the surgery you need that includes Medicare item numbers
    2. Clinical justification about how the surgery relates to your transport accident injuries
    3. Information about your expected recovery time, the rehabilitation services you'll need and any limitations you'll have after surgery
  5. We will use this information to make a decision about your surgery. We will write to you and your surgeon to let you know if we can approve the surgery.

How to pay for treatment

We will pay your providers for your surgery, including anaesthesia.

We will pay for your surgery according to our fee schedule. If your provider charges more than the TAC rate, you may need to pay the difference. For a list of our rates, see: Medical services reimbursement rates.

Information for health and service providers

If you are a specialist, surgeon or anaesthetist, please refer to our TAC provider guidelines.

Medical services reimbursement rates

The TAC has adopted the Medicare Benefits Schedule (MBS) items, explanations, definitions, rules and conditions for services provided by medical practitioners.  When invoicing for medical services, medical practitioners are expected to adhere to the MBS rules unless otherwise specified by the TAC in the Reimbursement Rates for Medical Services booklet or its medical policies.

The Reimbursement Rates for Medical Services must be read in conjunction with:

The government recently announced a temporary expansion of telehealth MBS items to help reduce the risk of community transmission of COVID-19 and provide protection for patients and health care providers. These services are for non-admitted patients and geographical restrictions do not apply.

The TAC will fund these temporary telehealth items for services provided by medical specialists, such as GPs, consulting physicians and psychiatrists at the TAC rates below until 30 September 2020.

The TAC expects its providers to only use telehealth when it is clinically appropriate to do so and relates to a client’s accident injuries. Telehealth services must be provided in line with the TAC Clinical Framework.

These items are effective from 13 March 2020 unless specified otherwise. 

General Practitioner attendances

For Medical services delivered via telehealth in response to COVID-19
Service DescriptionMBS/TAC Item NumberMaximum Payment Rate
Standard GP Attendance
Video-conference attendances
Attendance for an obvious problem (existing MBS item 3) 91790 $29.29
Attendance less than 20 minutes (existing MBS item 23) 91800 $61.35
Attendance at least 20 minutes (existing MBS item 36)  91801 $112.93
Attendance at least 40 minutes (existing MBS item 44)  91802 $166.29
Telephone attendances (for when video-conferencing is not available) 
Attendance for an obvious problem (existing MBS item 3) 91795 $29.29
Attendance less than 20 minutes (existing MBS item 23)  91809 $61.35
Attendance at least 20 minutes (existing MBS item 36)  91810 $112.93
Attendance at least 40 minutes (existing item MBS 44)  91811 $166.29
Health assessment for people of Aboriginal or Torres Strait Islander decent
Video-conference attendances
GP health assessment (existing MBS item 715) 92004 $364.60
Telephone attendances (for when video-conferencing is not available)
GP health assessment (existing MBS item 715) 92016 $364.60
Chronic Disease Management
Video-conference attendances
GP management plan, prepare (existing MBS item 721) 92024 $252.65
GP team care arrangement, co-ordinate development (existing MBS item 723) 92025 $199.08
GP contribution to prepare or review a multidisciplinary care plan, prepared by another provider (existing MBS item 729) 92026 $87.80
GP contribution to prepare or review a multidisciplinary care plan, prepared by a provider when the patient was admitted or by a RACF (existing MBS item 731) 92027 $87.80
GP attendance to coordinate a GP management plan or team care arrangements (existing MBS item 732) 92028 $126.33
Telephone attendances (for when video-conferencing is not available)
GP management plan, prepare (existing MBS item 721) 92068 $252.65
GP team care arrangement, co-ordinate development (existing MBS item 723) 92069 $199.08
GP contribution to prepare or review a multidisciplinary care plan, prepared by another provider (existing MBS item 729) 92070 $87.80
GP contribution to prepare or review a multidisciplinary care plan, prepared by a provider when the patient was admitted or by a RACF (existing MBS item 731) 92071 $87.80
GP attendance to coordinate a GP management plan or team care arrangements (existing MBS item 732) 92072 $126.33
Pregnancy support
Video-conference attendances
GP pregnancy support item, more than 20 minutes (existing MBS item 4001) 92136 $140.24
Telephone attendances (for when video-conferencing is not available)
GP pregnancy support item, more than 20 minutes (existing MBS item 4001) 92138 $140.24
Urgent After Hours
Video-conference attendances
GP urgent after hours, unsociable (existing MBS item 599) 92210 $204.97
Telephone attendances (for when video-conferencing is not available)
GP urgent after hours, unsociable (existing MBS item 599) 92216 $204.97

Other Medical Practitioner attendances

For Medical services delivered via telehealth in response to COVID-19
Service DescriptionMBS/TAC Item NumberMaximum Payment Rate
Video-conference attendances
Attendance of not more than 5 minutes - metro (existing MBS item 52) 91792 $29.12
Attendance of more than 5 minutes but not more than 25 minutes - metro (existing MBS item 53) 91803 $55.60
Attendance of more than 25 minutes but not more than 45 minutes - metro (existing MBS item 54)  91804 $100.14
Attendance of more than 45 minutes - metro (existing MBS item 57) 91805 $160.68
Attendance of not more than 5 minutes - regional (existing MBS item 179) 91794 $36.33
Attendance of more than 5 minutes but not more than 25 minutes - regional (existing MBS item 185) 91806 $79.51
Attendance of more than 25 minutes but not more than 45 minutes - regional (existing MBS item 189) 91807 $153.86
Attendance of more than 45 minutes - regional (existing MBS item 203) 91808 $226.36
Telephone attendances (for when video-conferencing is not available) 
Attendance of not more than 5 minutes - metro (existing MBS item 52) 91797 $29.12
Attendance of more than 5 minutes but not more than 25 minutes - metro (existing MBS item 53) 91812 $55.60
Attendance of more than 25 minutes but not more than 45 minutes - metro (existing MBS item 54) 91813 $100.14
Attendance of more than 45 minutes - metro (existing MBS item 57) 91814 $160.68
Attendance of not more than 5 minutes - regional (existing MBS item 179) 91799 $36.33
Attendance of more than 5 minutes but not more than 25 minutes - regional (existing MBS item 185) 91815 $79.51
Attendance of more than 25 minutes but not more than 45 minutes - regional (existing MBS item 189) 91816 $153.86
Attendance of more than 45 minutes - regional (existing MBS item 203) 91817 $226.36
Health assessment for people of Aboriginal or Torres Strait Islander decent
Video-conference attendances
OMP health assessment (existing MBS item 228) 92011 $438.08
Telephone attendances (for when video-conferencing is not available)
OMP health assessment (existing MBS item 228) 92023 $438.08
Chronic Disease Management
Video-conference attendances
OMP management plan, prepare (existing MBS item 229) 92055 $297.73
OMP team care arrangement, coordinate development (existing MBS item 230) 92056 $235.94
OMP contribution to prepare or review a multidisciplinary care plan, prepared by another provider (existing MBS item 231) 92057 $145.25
OMP contribution to prepare or review a multidisciplinary care plan, prepared by a provider when the patient was admitted or by a RACF (existing MBS item 232) 92058 $145.25
OMP attendance to coordinate a GP management plan or team care arrangements (existing MBS item 233) 92059 $148.74
Telephone attendances (for when video-conferencing is not available)
OMP management plan, prepare (existing MBS item 229) 92099 $297.73
OMP team care arrangement, coordinate development (existing MBS item 230) 92100 $235.94
OMP contribution to prepare or review a multidisciplinary care plan, prepared by another provider (existing MBS item 231) 92101 $145.25
OMP contribution to prepare or review a multidisciplinary care plan, prepared by a provider when the patient was admitted or by a RACF (existing MBS item 232) 92102 $145.25
OMP attendance to coordinate a GP management plan or team care arrangements (existing MBS item 233) 92103 $148.74
Pregnancy support
Video-conference attendances
OMP pregnancy support item, more than 20 minutes (existing MBS item 792) 92137 $158.15
Telephone attendances (for when video-conferencing is not available)
OMP pregnancy support item, more than 20 minutes (existing MBS item 792) 92139 $158.15
Urgent after hours
Video-conference attendances
OMP urgent after hours, unsociable (existing MBS item 600) 92211 $454.52
Telephone attendances (for when video-conferencing is not available)  
OMP urgent after hours, unsociable (existing MBS item 600) 92217 $454.52

Specialist, Consultant Physican, Psychiatrist, Geriatrician, Public Health Physician and Neurosurgeon attendances

For Medical services delivered via telehealth in response to COVID-19
Service DescriptionMBS/TAC Item NumberMaximum Payment Rate
Specialist : Video-conference attendances
Specialist. Initial attendance  (existing MBS item 104) 91822 $163.12
Specialist. Subsequent attendance  (existing MBS item 105) 91823 $81.81
Specialist : Telephone attendances (for when video-conferencing is not available)
Specialist. Initial attendance  (existing MBS item 104)  91832 $163.12
Specialist. Subsequent attendance  (existing MBS item 105) 91833 $81.81
Consultant physician : Video-conference attendances
Consultant physician. Initial attendance  (existing MBS item 110)  91824  $279.77
Consultant physician. Subsequent attendance  (existing MBS item 116) 91825  $140.03
Consultant physician. Minor attendance (existing item MBS 119)  91826  $72.17
* Consultant physician. Treatment and management plan - Initial assessment – at least 2 morbidities - at least 45 minutes duration (existing item MBS 132). 
*Effective 6 April 2020.           
92422 $450.03
* Consultant physician. Treatment and management plan - Review – at least 2 morbidities - at least 20 minutes duration (existing item MBS 133).
*Effective 6 April 2020.
92423 $225.26
Consultant physician : Telephone attendances (for when video-conferencing is not available)
Consultant physician. Initial attendance  (existing MBS item 110)  91834  $279.77
Consultant physician. Subsequent attendance  (existing MBS item 116) 91835  $140.03
Consultant physician. Minor attendance (existing item MBS 119) 91836  $72.17
* Consultant physician. Treatment and management plan - Initial assessment – at least 2 morbidities - at least 45 minutes duration (existing item MBS 132). 
*Effective 6 April 2020.
92431 $450.03
* Consultant physician. Treatment and management plan - Review – at least 2 morbidities - at least 20 minutes duration (existing item MBS 133).
*Effective 6 April 2020.
92432 $225.26
Consultant psychiatrist : Video-conference attendances
* Consultant psychiatrist diagnosis and assessment and management plan - at least 45 minutes in duration (existing item MBS 291)
*Effective 6 April 2020.
92435 $752.75
* Consultant psychiatrist diagnosis and assessment and management plan - 30 to 45 minutes (existing item MBS 293)
*Effective 6 April 2020.
92436 $470.56
* Consultant psychiatrist attendance, more than 45 minutes, new patient (or 2 years between last service for existing patient) (existing item MBS 296)
*Effective 6 April 2020.
92437 $432.85
Consultant psychiatrist. Consultation, not more than 15 minutes, fewer than 50 attendances (existing MBS item 300) 91827 $70.90
Consultant psychiatrist. Consultation, 15 to 30 minutes, fewer than 50 attendances (existing MBS item 302) 91828 $141.44
Consultant psychiatrist. Consultation, 30 to 45 minutes, fewer than 50 attendances (existing MBS item 304)  91829 $207.29
Consultant psychiatrist. Consultation, 45 to 75 minutes, fewer than 50 attendances (existing MBS item 306)  91830 $285.97
Consultant psychiatrist. Consultation, more than 75 minutes, fewer than 50 attendances (existing MBS item 308)  91831 $348.42
* Consultant psychiatrist, group psychotherapy, at least 1 hour, involving group of 2 to 9 unrelated patients or a family group of more than 3 patients (existing MBS item 342)
*Effective 20 April 2020.
92455 $80.83
* Consultant psychiatrist, group psychotherapy, at least 1 hour, involving family group of 3 patients (existing MBS item 344)
*Effective 20 April 2020. 
92456 $107.21
* Consultant psychiatrist, group psychotherapy, at least 1 hour, involving family group of 2 patients (existing MBS item 346)
*Effective 20 April 2020.
92457 $158.37
* Consultant psychiatrist attendance, interviewing a person other than a patient, 20 to 45 minutes, initial diagnosis (existing item MBS 348)
*Effective 6 April 2020.
92458 $206.42
* Consultant psychiatrist attendance, interviewing a person other than a patient, more than 45 minutes, initial diagnosis (existing item MBS 350)
*Effective 6 April 2020.
92459 $285.02
* Consultant psychiatrist attendance, interviewing a person other than a patient, more than 20 minutes, continuing management (existing item MBS 352)
*Effective 6 April 2020.
92460 $206.42
Consultant psychiatrist : Telephone attendances (for when video-conferencing is not available)
* Consultant psychiatrist diagnosis and assessment and management plan - at least 45 minutes in duration (existing item MBS 291)
*Effective 6 April 2020.
92475 $752.75
* Consultant psychiatrist diagnosis and assessment and management plan - 30 to 45 minutes (existing item MBS 293)
*Effective 6 April 2020.
92476 $470.56
* Consultant psychiatrist attendance, more than 45 minutes, new patient (or 2 years between last service for existing patient) (existing item MBS 296)
*Effective 6 April 2020.
92477 $432.85
Consultant psychiatrist. Consultation, not more than 15 minutes, fewer than 50 attendances (existing MBS item 300)  91837 $70.90
Consultant psychiatrist. Consultation, 15 to 30 minutes, fewer than 50 attendances (existing MBS item 302) 91838 $141.44
Consultant psychiatrist. Consultation, 30 to 45 minutes, fewer than 50 attendances (existing MBS item 304) 91839 $207.29
Consultant psychiatrist. Consultation, 45 to 75 minutes, fewer than 50 attendances (existing MBS item 306) 91840 $285.97
Consultant psychiatrist. Consultation, more than 75 minutes, fewer than 50 attendances (existing MBS item 308) 91841 $348.42
* Consultant psychiatrist, group psychotherapy, at least 1 hour, involving group of 2 to 9 unrelated patients or a family group of more than 3 patients (existing MBS item 342)
*Effective 20 April 2020.
92495 $80.83
* Consultant psychiatrist, group psychotherapy, at least 1 hour, involving family group of 3 patients (existing MBS item 344)
*Effective 20 April 2020.
92496 $107.21
* Consultant psychiatrist, group psychotherapy, at least 1 hour, involving family group of 2 patients (existing MBS item 346)
*Effective 20 April 2020.
92497 $158.37
* Consultant psychiatrist attendance, interviewing a person other than a patient, 20 to 45 minutes, initial diagnosis (existing item MBS 348)
*Effective 6 April 2020.
92498 $206.42
* Consultant psychiatrist attendance, interviewing a person other than a patient, more than 45 minutes, initial diagnosis (existing item MBS 350)
*Effective 6 April 2020.
92499 $285.02
* Consultant psychiatrist attendance, interviewing a person other than a patient, more than 20 minutes, continuing management (existing item MBS 352)
*Effective 6 April 2020.
92500 $206.42
Geriatric Medicine : Video-conference attendances
* Geriatric Medicine Comprehensive assessment and development of a management plan – patient 65 years or older - 60 minutes duration or more (existing item MBS 141)
*Effective 6 April 2020.
92623 $772.01
* Geriatric Medicine Subsequent attendance to review/revise the initial management plan as necessary – patient 65 years or older - 30 minutes duration or more (existing item MBS 143)
*Effective 6 April 2020.
92624 $484.42
Geriatric Medicine : Telephone attendances (for when video-conferencing is not available)
* Geriatric Medicine Comprehensive assessment and development of a management plan – patient 65 years or older - 60 minutes duration or more (existing item MBS 141)
*Effective 6 April 2020.
92628 $772.01
* Geriatric Medicine Subsequent attendance to review/revise the initial management plan as necessary – patient 65 years or older - 30 minutes duration or more (existing item MBS 143)
*Effective 6 April 2020.
92629 $484.42
Public Health Physician Services : Video-conference attendances
* Public health physician, level A attendance (existing MBS item 410)
*Effective 20 April 2020.
92513 $40.50
* Public health physician, level B attendance, less than 20 minutes (existing MBS item 411)
*Effective 20 April 2020.
92514 $84.79
* Public health physician, level C attendance, at least 20 minutes (existing MBS item 412)
*Effective 20 April 2020.
92515 $155.86
* Public health physician, level D attendance, at least 40 minutes (existing MBS item 413)
*Effective 20 April 2020.
92516 $229.76
Public Health Physician Services : Telephone attendances (for when video-conferencing is not available)
* Public health physician, level A attendance (existing MBS item 410)
*Effective 20 April 2020.
92521 $40.50
* Public health physician, level B attendance, less than 20 minutes  (existing MBS item 411)
*Effective 20 April 2020.
92522 $84.79
* Public health physician, level C attendance, at least 20 minutes (existing MBS item 412)
*Effective 20 April 2020.
92523 $155.86
* Public health physician, level D attendance, at least 40 minutes (existing MBS item 413)
*Effective 20 April 2020.
92524 $229.76
Neurosurgery attendances : Video-conference attendances
* Neurosurgeon, initial attendance (existing MBS item 6007)
*Effective 20 April 2020.
92610 $251.39
* Neurosurgeon, minor attendance (existing MBS item 6009)
*Effective 20 April 2020.
92611 $81.81
* Neurosurgeon, subsequent attendance, 15 to 30 minutes (existing MBS item 6011)
*Effective 20 April 2020.
92612 $163.12
* Neurosurgeon, subsequent attendance, 30 to 45 minutes (existing MBS item 6013)
*Effective 20 April 2020.
92613 $229.94
* Neurosurgeon, subsequent attendance, more than 45 minutes (existing MBS item 6015)
*Effective 20 April 2020.
92614 $292.68
Neurosurgery attendances : Telephone attendances (for when video-conferencing is not available)
* Neurosurgeon, initial attendance (existing MBS item 6007)
*Effective 20 April 2020.
92617 $251.39
* Neurosurgeon, minor attendance (existing MBS item 6009)
*Effective 20 April 2020.
92618 $81.81
* Neurosurgeon, subsequent attendance, 15 to 30 minutes (existing MBS item 6011)
*Effective 20 April 2020.
92619 $163.12
* Neurosurgeon, subsequent attendance, 30 to 45 minutes (existing MBS item 6013)
*Effective 20 April 2020.
92620 $229.94
* Neurosurgeon, subsequent attendance, more than 45 minutes (existing MBS item 6015)
*Effective 20 April 2020.
92621 $292.68

Mental Health attendances

For Medical services delivered via telehealth in response to COVID-19
Service DescriptionMBS/TAC Item NumberMaximum Payment Rate
General Practitioners (credentialed with CEM) : Video-conference attendances
GP without mental health training, prepare a mental health plan, 20 to 40 minutes (existing MBS item 2700) 92112 $106.85
GP without mental health training, prepare a mental health plan, more than 40 minutes (existing MBS item 2701) 92113 $157.25
GP to review a mental health plan (existing MBS item 2712) 92114 $206.42
GP mental health consult, more than 20 minutes (existing MBS item 2713) 92115 $136.27
GP with mental health training, prepare a mental health plan, 20 to 40 minutes (existing MBS item 2715) 92116 $135.63
GP with mental health training, prepare a mental health plan, more than 40 minutes (existing MBS item 2717) 92117 $199.77
FPS treatment of 30 to 40 minutes (existing MBS item 2729)  91818 $158.19
FPS treatment of more than 40 minutes (existing MBS item 2731) 91819 $226.41
General Practitioners (credentialed with CEM) : Telephone attendances (for when video-conferencing is not available)
GP without mental health training, prepare a mental health plan, 20 to 40 minutes (existing MBS item 2700) 92124 $106.85
GP without mental health training, prepare a mental health plan, more than 40 minutes (existing MBS item 2701) 92125 $157.25
GP to review a mental health plan (existing MBS item 2712) 92126 $206.42
GP mental health consult, more than 20 minutes (existing MBS item 2713) 92127 $136.27
GP with mental health training, prepare a mental health plan, 20 to 40 minutes (existing MBS item 2715) 92128 $135.63
GP with mental health training, prepare a mental health plan, more than 40 minutes (existing MBS item 2717) 92129 $199.77
FPS treatment of 30 to 40 minutes  (existing MBS item 2729)  91842 $158.19
FPS treatment of more than 40 minutes (existing MBS item 2731)  91843 $226.41
Other Medical Practitioners : Video-conference attendances
OMP without mental health training, prepare a mental health plan, 20 to 40 minutes (existing MBS item 272) 92118 $147.96
OMP without mental health training, prepare a mental health plan, more than 40 minutes (existing MBS item 276) 92119 $217.88
OMP to review a mental health plan (existing MBS item 277) 92120 $147.96
OMP mental health consult, more than 20 minutes (existing MBS item 279)  92121 $187.95
OMP with mental health training, prepare a mental health plan, 20 to 40 minutes (existing MBS item 281) 92122 $276.83
OMP with mental health training, prepare a mental health plan, more than 40 minutes (existing MBS item 282) 92123 $191.43
FPS treatment of 30 to 40 minutes (existing MBS item 371)  91820 $276.15
FPS treatment of more than 40 minutes (existing MBS item 372) 91821 $395.25
Other Medical Practitioners : Telephone attendances (for when video-conferencing is not available)
OMP without mental health training, prepare a mental health plan, 20 to 40 minutes (existing MBS item 272) 92130 $147.96
OMP without mental health training, prepare a mental health plan, more than 40 minutes (existing MBS item 276) 92131 $217.88
OMP to review a mental health plan (existing MBS item 277) 92132 $147.96
OMP mental health consult, more than 20 minutes (existing MBS item 279) 92133 $187.95
OMP with mental health training, prepare a mental health plan, 20 to 40 minutes (existing MBS item 281) 92134 $276.83
OMP with mental health training, prepare a mental health plan, more than 40 minutes (existing MBS item 282) 92135 $191.43
FPS treatment of 30 to 40 minutes  (existing MBS item 371) 91844 $276.15
FPS treatment of more than 40 minutes (existing MBS item 372) 91845 $395.25

Current Rates

Important: The Excel spreadsheet below was updated on 1 May and includes the MBS updates for 1 May and the temporary MBS COVID19 telehealth items payable by the TAC. Please replace any older versions you have previously downloaded.

Please note, that there could be up to a 48 hour delay before the MBS changes for 1 May take effect in Lantern Pay.

At the time of production this publication contained up to date information as released by Medicare Australia (Medicare).  The relevant publication will be updated to reflect any further changes that are implemented by Medicare each year.  Please check our website for the latest version.

If you have any questions about these publications or the reimbursement rates, please contact the TAC on 1300 654 329. Alternatively, e-mail info@tac.vic.gov.au.

Surgery and medical specialists

We’re here to help you get your life back on track after your transport accident. To help you recover we will pay for consultations and treatment with appropriate and qualified medical specialists and surgeons in Australia.

There are two types of surgery:

  • Emergency surgery – urgent surgery to save the person’s life or preserve function of a body part.
  • Elective surgery – non-urgent surgery required for your ongoing health or quality of life.

What will my surgeon or specialist do?

You might require surgery, or a consultation with a medical specialist, to help with your transport accident injuries. Your surgeon or specialist may carry out diagnosis, prevention, reconstruction and transplantation procedures.

Surgery within 3 months of a transport accident is automatically approved

We will pay for emergency surgery or elective surgery within 3 months of the date of your accident.

Surgery over 3 months after a transport accident

If you need elective surgery outside the 3 month period, we will pay for a consultation with your doctor. As a result of that consultation your doctor may then refer you to a specialist or surgeon to treat your transport accident injuries.

We require a letter from your surgeon:

  • Describing the surgery or procedure required, including Medicare item numbers.
  • Providing a clinical justification for how the surgery relates to your transport accident injuries.

We may contact your surgeon or specialist to discuss your progress or request an assessment to make sure that:

  • You have access to appropriate treatment and supports required for your transport accident injuries.
  • You are getting proven, evidence-based treatment and not receiving treatment that isn't helping you recover.
  • You are moving towards getting your life back on track and being able to live independently.

How surgery and specialist treatment is paid for

We pay for your treatment:

  • Directly to your surgeon or specialist, when you have given them your TAC claim number, or
  • If you have to pay, use myTAC to send a copy of your receipt to us and we will repay you.

We pay for your services in line with our responsibilities under the Transport Accident Act 1986.

How much we will pay

We will pay for your surgery, including anaesthesia, when you are admitted to hospital and require surgery as a result of your transport accident injuries. We can also pay the cost of subsequent elective surgery required as a result of your transport accident injuries.

We will pay for your treatment and services according to our fee schedule. If your provider charges more than the TAC rate, you may need to pay the difference. If you have already paid for your surgical treatment we can repay those expenses up to our maximum amount.

For a list of TAC rates, see: Elective surgery.

For accidents that happened before 14 February 2018, we can only pay for these services once any required medical excess has been reached. Find out if the medical excess applies to you.

What we won’t pay for

We can’t pay for services that:

  • Do not treat your transport accident injuries.
  • Are not reasonable, necessary or appropriate.
  • Are not clinically justified, safe and effective.

For providers

If you are a specialist, surgeon or anaesthetist, please refer to our TAC provider guidelines.