Medical expenses and supports

Approved treatments and services for new TAC clients

In the first 90 days after your accident, the TAC can help pay for the following treatments and services without the need to contact us for approval first.

These treatments and services must be:

  • recommended by your doctor or health professional, and
  • for your accident injuries.

We will monitor your recovery progress. We may contact you or your health and service providers to talk about your treatment and the support you need.

When you need to ask for TAC approval

You or your provider will need to ask for TAC approval to help pay for a treatment or service when:

  • The treatment or service isn’t listed below, or
  • It is close to or more than 90 days since your accident and we haven’t already approved further treatments or services, or
  • It has been more than 6 months since you’ve had any treatment or service paid for by the TAC.

If you know the phone number or email of your TAC claims manager, you can contact them directly to discuss your treatment needs. Or, visit our contact us page for a list of options.

List of approved treatments and services in the first 90 days

Ambulance services

Transport from an accident to hospital; and from one hospital to another.

Hospital treatment

Treatment at a public, private or rehabilitation hospital.

Medical services/doctor appointments

Your doctor or GP can send you to see other health professionals, prescribe any medication you need, give you any certificates and reports you need and help you get back to work.

X-rays and scans

Medical imaging to diagnose your injury, this includes x-ray, CT scans, MRI and ultrasound.


You don’t need initial TAC approval for surgery within 90 days of your accident. 90 days or more after your accident, we will pay for a visit to your doctor to find out if you need surgery.


Medicine by prescription or recommended by your doctor and bought from a pharmacy.

Basic equipment and medical aids

Hire or purchase of basic items such as crutches, wound dressings, or hygiene products.

Support for family members

We can pay parents for time off work if they need to visit their injured child in hospital. Family members can also get help with travel, accommodation and counselling.

Community nursing

Community nurses come to your home after your accident. They provide general nursing care and will help with things like changing dressings and wound management.

Dental services

A dentist is a medical professional trained to treat injuries, diseases and conditions that affect the teeth, gums, jaw and mouth.

Rehabilitation services

Rehabilitation in hospital, at home or in the community.

Mental health and wellbeing services

Mental health services include treatment or counselling from psychiatrists, psychologists, neuropsychologists, social workers or your family doctor.

Travel and accommodation

Public transport or costs of kms travelled in a personal car to get to appointments related to your accident injuries. We may be able to pay for travel and accommodation for family members to visit injured loved ones.

Interpreting services

An interpreter will translate what you say to your doctor or health professional and help you understand what they are saying to you. We use accredited interpreters, who will make sure the full meaning of what you’re saying is understood.

Clinical notes and treatment reports

To make sure you get the treatments and services you need, we may ask for treatment reports or clinical notes from your doctor or treating team.

Treatments and services that need approval

There are other treatments and services we may also pay for to support you after a transport accident.  These are listed below and require our approval.

We will work with you and your providers to plan your goals and give you ongoing support to coordinate the treatment and services you need.

If you would like to discuss any treatment options please call us on 1300 654 329.

Taxi travel and ridesharing services

Contact us if you need taxi travel or a ridesharing service for medical appointments if you cannot use public transport or a personal car.

Support at home

This includes services like cleaning, childcare and gardening.

Attendant care

Attendant care and post acute support are support services which help you at home with things like showering, dressing and moving about. You can also get help with daily tasks like shopping or banking.

Additional disability support services

Disability support services give you more help to build your skills and independence. This includes Case Management, Outreach Services, Multiple and Complex Needs Model and Client Independence Skill Services

Supported accommodation

If it will be hard for you to live independently, we can pay for supported accommodation.

Community access support services

If you have more than one type of disability, you might need extra help to get back into the community.

Driving and vehicle modifications

To increase your independence and mobility, we can pay for driving programs or changes to your vehicle.

Surgery 3 months or more after your accident

We will need to talk to your doctor or health professional for this.

Evidence-based treatment

If your treating health professional recommends a new or non-established procedure or treatment, they will need to contact us.

Specialised equipment and medical aids

Things like medical grade beds, computers, hand rails, wheelchairs and life support equipment. These items need to be approved before they are purchased.

Individualised funding

If you have a severe injury you can choose if you want to organise and pay for your own treatments and services.

Education support services and returning to school

Education support services help you get back to your education at a level that is the same, or as close as possible, to the level you were at before your accident. These services are designed to be part of your overall rehabilitation program.

Home modifications

Home modifications are changes made to your home to improve your safety and independence. This could be something simple like a hand rail or access ramp or more complex major structural work.

Gym/swim program

With a gym/swim program, you can do exercise-based rehabilitation on your own in a gym or pool. The aim of a gym/swim program is to help you manage your injuries without the need for regular treatment from your provider.

Massage therapy or myotherapy

We can consider paying for this when it's part of your treatment and performed by a registered physiotherapist, chiropractor or osteopath.

Pain management program

A Pain Management Program can help if you have an injury and experience pain that affects your physical and mental health, your ability to do the things that are important to you or leads you to take medicines that cloud your head and give you side effects.