A future where every journey is a safe one

Treatments and services

Approved treatments and services for new TAC clients

Immediately after a transport accident we can pay for the treatment and services listed below. You don't need to contact us for initial approval if:

  • you have a TAC claim number
  • your doctor or other health professional recommends it, and
  • the treatment or service is for your accident injuries.

We'll check your progress to make sure your treatment is supporting your recovery. At times we may speak to your providers and ask for a copy of your treatment plan. This helps us to understand the treatment you need, what we can pay for and how long we can pay for it.

If it’s been more than 6 months since you had any treatment paid for by the TAC, call us first to discuss your needs.

Ambulance services

Transport from an accident to hospital; and from one hospital to another.

Hospital treatment

Treatment at a public, private or rehabilitation hospital.

Medical services/doctor appointments

Your doctor or GP can send you to see other health professionals, prescribe any medication you need, give you any certificates and reports you need and help you get back to work.

X-rays and scans

Medical imaging to diagnose your injury, this includes x-ray, CT scans, MRI and ultrasound.


You don’t need initial TAC approval for surgery within 3 months of your accident. 3 or more months after your accident, we will pay for a visit to your doctor to find out if you need surgery.


Medicine by prescription or recommended by your doctor and bought from a pharmacy.

Basic equipment and medical aids

Hire or purchase of basic items such as crutches, wound dressings, or hygiene products.

Community nursing

Community nurses come to your home after your accident. They provide general nursing care and will help with things like changing dressings and wound management.

Dental services

A dentist is a medical professional trained to treat injuries, diseases and conditions that affect the teeth, gums, jaw and mouth.

Rehabilitation services

Rehabilitation in hospital, at home or in the community.

Mental health and wellbeing services

Mental health services include treatment or counselling from psychiatrists, psychologists, neuropsychologists, social workers or your family doctor.

Travel and accommodation

Public transport or costs of kms travelled in a personal car to get to appointments related to your accident injuries. We may be able to pay for travel and accommodation for family members to visit injured loved ones.

Support for family members

We can pay parents for time off work if they need to visit their injured child in hospital. Family members can also get help with travel, accommodation and counselling.

Treatments and services that need approval

There are other treatments and services we may also pay for to support you after a transport accident.  These are listed below and require our approval.

We will work with you and your providers to plan your goals and give you ongoing support to coordinate the treatment and services you need.

If you would like to discuss any treatment options please call us on 1300 654 329.

When a family member dies

If you have lost a loved one in a transport accident we’re so sorry for your loss and are here to help. We offer financial support with funeral costs and counselling services and will give you as much information and advice as we can. Find out how we can help.