Attendant care

What is attendant care or post acute support?

Attendant care and post acute support are support services which helps you at home with things like showering, dressing and moving about. You can also get help with daily tasks like shopping or banking.

Attendant care is usually long term and can include daytime or overnight support, depending on your needs.

Post acute support is usually for people who need temporary or short term support.

Will you pay for these services?

Yes, we can pay for attendant care or post acute support services if your doctor or treating team recommends that you need this help.

We will work with you and your doctor or treating team to make sure you get the support you need to help you with the tasks of everyday living and to achieve your independence goals after a transport accident.

Who can provide attendant care or post acute support services?

Your attendant care provider must be registered with us before they can provide these services. This means a provider’s policies and work practices have met our high standards. We monitor attendant care providers to make sure that these standards are maintained.

See our list of TAC registered providers.

How can I get attendant care services?

Your doctor or treating team will recommend that you need help with personal care and everyday living after your accident. A Functional Independence Assessment may be completed and sent to us.

We will then work with your treating team to make sure you get the help you need.

How can I get post acute support services?

Your hospital or treating team will recommend that you need help with personal care and everyday tasks such as shopping and banking after you are discharged back home.

We will then work with your treating team to make sure you get the help you need.

Effective 28 June 2021

Attendant Care

For Attendant Care services provided on or after 28 June 2021
Service Description TAC Item Number Maximum
Payment
Rate
Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and Support Worker Training  
  - Weekday (Day) 6am to 8pm AT0020 $49.08
  - Weekday (Evening) 8pm-midnight AT0020 $54.15
  - Weekday (Night) midnight - 6am AT0020 $55.17
  - Saturday AT0020 $67.51
  - Sunday AT0020 $87.99
Inactive Sleepover Shift (8 hour shift with one hour of active support) AT0025 $198.79
Program Establishment Fee † AT0005 $1,331.37
Approved Travel Costs (per km) AT0010 $0.80
Daily Support: Standard AT0020 $570.95
Daily Support: Complex AT0020 $739.86

Attendant Care

For Attendant Care services provided between 29 June 2020 and 27 June 2021
Service Description TAC Item Number Maximum
Payment
Rate
Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and Support Worker Training  
  - Weekday (Day) 6am to 8pm AT0020 $48.46
  - Weekday (Evening) 8pm-midnight AT0020 $53.47
  - Weekday (Night) midnight - 6am AT0020 $54.47
  - Saturday AT0020 $66.66
  - Sunday AT0020 $86.68
Inactive Sleepover Shift (8 hour shift with one hour of active support) AT0025 $196.28
Program Establishment Fee † AT0005 $1,314.54
Approved Travel Costs (per km) AT0010 $0.78
Daily Support: Standard AT0020 $563.73
Daily Support: Complex AT0020 $730.51

Attendant Care

The TAC is aware of the significant impact of COVID-19 on clients and on service providers, particularly in the substantial reduction in community access and therapy supports. To help ensure Attendant Care providers remain viable and retain their staff during the COVID-19 outbreak, the TAC is introducing two financial support measures:

  1. The 2020-21 3.91% indexation of TAC Attendant Care fees will take effect from Monday 6 April (brought forward from 1 July).
  2. A temporary 5% loading will be added post indexation to the Attendant Care fees, from Monday 6 April to 28 June 2020.
For Attendant Care services provided between 6 April 2020 and 28 June 2020
Service Description TAC Item Number Maximum
Payment
Rate
Weekday Attendant Care (per hour)
including Personal Support, Community Access Support, Therapy Support, Post Acute Support and Support Worker Training
AT0020 $50.88
Weekend Attendant Care (per hour)
including Personal Support, Community Access Support, Therapy Support, Post Acute Support and Support Worker Training
AT0020 $67.56
Inactive Sleepover Shift (8 hour shift with one hour of active support) AT0025 $144.38
Program Establishment Fee † AT0005 $1,380.27
Approved Travel Costs (per km) AT0010 $0.78
Daily Support: Standard AT0020 $591.92
Daily Support: Complex AT0020 $767.04

Attendant Care

For Attendant Care services provided between 1 July 2019 and 5 April 2020
Service Description TAC Item Number Maximum
Payment
Rate
Weekday Attendant Care (per hour)
including Personal Support, Community Access Support, Therapy Support, Post Acute Support and Support Worker Training
AT0020 $46.64
Weekend Attendant Care (per hour)
including Personal Support, Community Access Support, Therapy Support, Post Acute Support and Support Worker Training
AT0020 $61.92
Inactive Sleepover Shift (8 hour shift with one hour of active support) AT0025 $132.33
Program Establishment Fee † AT0005 $1,265.08
Approved Travel Costs (per km) AT0010 $0.76
Daily Support: Standard AT0020 $542.52
Daily Support: Complex AT0020 $703.02

Program Establishment Fee may be approved to the Service Provider when providing the TAC Client with 4 hours or more of Services per Billing Period, for a period of more than three consecutive months and is to assist with; Recruitment of new Personnel, Development of a Care Plan and Training Plan, as well as Compliance with OHS site audit requirements. This is a one off payment for the Service Provider to ensure the establishment of a quality care program on behalf of the TAC Client.

Effective 28 June 2021

Attendant Care - IRQS*

* For further information regarding Attendant Care - IRQS (Independently Reviewed against Quality Standards), please refer to the registration criteria at www.tac.vic.gov.au

For Attendant Care IRQS services provided on or after 28 June 2021
Service Description TAC Item
Number
Maximum
Payment
Rate
IRQS Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and TAC Client Specific Support Worker Training  
  - Weekday (Day) 6am to 8pm AT0020 $53.21
  - Weekday (Evening) 8pm-midnight AT0020 $58.71
  - Weekday (Night) midnight - 6amAT0020$59.80
  - SaturdayAT0020$73.18
  - SundayAT0020$95.16
Shared Care Service (per staff person) AT0020 $79.20                      
Inactive Sleepover Shift (8 hour shift with one hour of active support) AT0025 $215.48
Weekday Active Overnight Support (per hour) AT0025 $59.80
Care on a public holiday AT0020 $119.14
Shared Care on a public holiday (per staff person) AT0020 $130.91
Program Establishment Fee† AT0005 $1397.77
Approved Travel (per km) AT0010 $0.80
Standard Daily Support (per 24 hour shift) AT0020 $593.31
Public Holiday Rate Standard Daily Support AT0020 $940.07
Complex Daily Support (per 24 hour shift) AT0020 $770.51
Public Holiday Rate Complex Daily Support AT0020 $1,226.90

Attendant Care - IRQS*

* For further information regarding Attendant Care - IRQS (Independently Reviewed against Quality Standards), please refer to the registration criteria at www.tac.vic.gov.au

For Attendant Care IRQS services provided between 29 June 2020 and 27 June 2021
Service Description TAC Item
Number
Maximum
Payment
Rate
IRQS Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and TAC Client Specific Support Worker Training  
  - Weekday (Day) 6am to 8pm AT0020 $52.54
  - Weekday (Evening) 8pm-midnight AT0020 $57.96
  - Weekday (Night) midnight - 6am AT0020 $59.05
  - Saturday AT0020 $72.26
  - Sunday AT0020 $93.96
Shared Care Service (per staff person) AT0020 $78.20                      
Inactive Sleepover Shift (8 hour shift with one hour of active support) AT0025 $212.76
Weekday Active Overnight Support (per hour) AT0025 $59.05
Care on a public holiday AT0020 $117.64
Shared Care on a public holiday (per staff person) AT0020 $129.26
Program Establishment Fee† AT0005 $1380.10
Approved Travel (per km) AT0010 $0.78
Standard Daily Support (per 24 hour shift) AT0020 $585.81
Public Holiday Rate Standard Daily Support AT0020 $928.19
Complex Daily Support (per 24 hour shift) AT0020 $760.77
Public Holiday Rate Complex Daily Support AT0020 $1,211.39

Attendant Care - IRQS*

* For further information regarding Attendant Care - IRQS (Independently Reviewed against Quality Standards), please refer to the registration criteria at www.tac.vic.gov.au

The TAC is aware of the significant impact of COVID-19 on clients and on service providers, particularly in the substantial reduction in community access and therapy supports. To help ensure Attendant Care providers remain viable and retain their staff during the COVID-19 outbreak, the TAC is introducing two financial support measures:

  1. The 2020-21 3.91% indexation of TAC Attendant Care fees will take effect from Monday 6 April (brought forward from 1 July).
  1. A temporary 5% loading will be added post indexation to the Attendant Care fees, from Monday 6 April to 28 June 2020.
For Attendant Care IRQS services provided between 6 April 2020 and 28 June 2020
Service Description TAC Item
Number
Maximum
Payment
Rate
Weekday IRQS Attendant Care (per hour)
including Personal Support, Community Access Support, Therapy Support, Post Acute Support and TAC Client Specific Support Worker Training
AT0020 $55.17
Weekend IRQS Attendant Care (per hour)
including Personal Support, Community Access Support, Therapy Support, Post Acute Support and TAC Client Specific Support Worker Training
AT0020 $73.23
Shared Care Service (per staff person) AT0020 $82.11                 
Overnight Sleepover Shift (8 hour shift with one hour of active support) AT0025 $155.17
Active Overnight Support (per hour) AT0020 $55.17
Care on a public holiday AT0020 $124.74
Shared Care on a public holiday (per staff person) AT0020 $135.72
Program Establishment Fee† AT0005 $1449.11 
Approved Travel (per km) AT0010 $0.78
Standard Daily Support (per 24 hour shift) AT0020 $615.10
Public Holiday Rate Standard Daily Support AT0020 $974.60
Complex Daily Support (per 24 hour shift) AT0020 $798.81
Public Holiday Rate Complex Daily Support AT0020 $1,271.96

Program Establishment Fee may be approved to the Service Provider when providing the TAC Client with 4 hours or more of Services per Billing Period, for a period of more than three consecutive months and is to assist with; Recruitment of new Personnel, Development of a Care Plan and Training Plan, as well as Compliance with OHS site audit requirements. This is a one off payment for the Service Provider to ensure the establishment of a quality care program on behalf of the TAC Client.

How to send documents to the TAC

myTAC

myTAC is the quickest way to:

  • Submit receipts and claim reimbursements
  • Send documents and forms
  • Update your personal and banking details
  • Find out about treatments and services the TAC may pay for

Email

If you can't use myTAC to send your receipts or documents, please take a photo and email it to us at info@tac.vic.gov.au. Include your claim number in the subject line of your email so we can process your request.

Summary

Our attendant care providers support clients to achieve their independence goals in daily living activities, therapy support, personal and domestic skills retraining and community access skills.

ProviderAddressPhoneWebsiteOn
Call:
Day
On
Call:
Night
121 Care Inc PO Box 368,
COTTON TREE,
QLD 4558
(07) 5443 9777www.qla.org.au  
Ability AssistUnit 1
4-6 Commercial Crt,
TULLAMARINE,
VIC 3043
(03) 9306 1770www.abilityassist.com.au  
Ability Plus47A Wangara Rd,
CHELTENHAM,
VIC 3192
(03) 9555 1150www.abilityp.com.auYesYes
Able AustraliaLocked bag 400,
SURREY HILLS,
VIC 3127
1300 225 369www.ableaustralia.org.auYesYes
Absolute Care & HealthLevel 3,
199 Toorak Rd,
SOUTH YARRA,
VIC 3141
(03) 9827 8899www.absolutecarehealth.com.auYesYes
Absolute In Home
Care Services
1st floor,
81 Burgundy St,
HEIDELBERG,
VIC 3084
(03) 9455 8989www.ihcare.com.auYesYes
Accommodation & Care
Solutions Pty Ltd
1 Avoca St,
HIGHETT,
VIC 3190
(03) 9598 4620www.acares.com.auYesYes
Advanced Care AustraliaSuite 3A,
Heidi St,
KULUIN,
QLD 4558
(07) 5443 4955www.advancedcare.com.auYes 
After-Care (A'sia) Pty Ltd1337 Point Nepean Rd,
ROSEBUD,
VIC 3927
 1300 464 663www.after-care.com  
All About CaringSuite 101,
41-57 George St, PARRAMATTA,
NSW 2150
 1300 135 506www.allaboutcaring.com.auYesYes
Alpha Nursing8 Centreway,
KEILOR EAST,
VIC 3033
1300 493 608www.alphanursing.com.auYes 
Amicus100 Queen St,
BENDIGO,
VIC 3550
(03) 5441 2666www.amicus.org.au  
Anglicare TasmaniaGPO BOX 1620,
HOBART,
TAS 7001
    
Annecto81 Cowper St,
FOOTSCRAY,
VIC 3011
1800 266 328www.annecto.org.au  
AQA Qualcare440 Heidelberg Rd,
FAIRFIELD,
VIC 3078
(03) 9489 0777www.aqavic.org.au  
Arbias27 Hope St,
BRUNSWICK,
VIC 3056
03) 8388 1222www.arbias.org.au  
Arcare Pty Ltd346 South Rd,
HAMPTON EAST,
VIC 3188
(07) 3393 7110www.arcare.com.au  
Aruma Foundation Ltd1036 Dandenong Rd,
CARNEGIE,
VIC 3163
1300 538 746www.aruma.com.au  
Australian Home Care
Services Pty Ltd
1183 Toorak Rd,
CAMBERWELL,
VIC 3124
 1300 303 770www.ahcs.org.auYesYes
Axess AbilityPO Box 1243,
MOUNTAIN GATE,
VIC 3156
(03) 9752 2691 www.axessability.net.au  
Baptist Village Baxter8 Robinson Rd,
FRANKSTON,
VIC 3199
 (03) 5971 1349www.villagebaxter.com  
Better Care Options23 Milton Pde,
MALVERN,
VIC 3144
(03) 8678 1746bettercareoptions.net.au  
Better Living Home Care312 Waverley Rd,
MALVERN EAST,
VIC 3145
1300 307 344www.betterlivinghomecare.com.au  
Blue Cross
Community Care
Services Group Pty Ltd
Level 1,
117 Camberwell Rd,
HAWTHORN EAST,
VIC 3123
(03) 9828 1200www.bluecross.com.au  
Booroongen Djugun337-351 River St,
GREENHILL
VIA KEMPSEY,
NSW 2440
(02) 6560 2100booroongendjugun.com.au  
Brophy Family
and Youth Services
210 Timor St,
WARRNAMBOOL,
VIC 3280
(03) 5561 8888www.brophy.org.au  
Buloke Shire CouncilPO Box 1,
WYCHEPROOF,
VIC 3527
 1300 520 520www.buloke.vic.gov.au   
Calvary Community Care551 Blackburn Rd,
MOUNT WAVERLEY,
VIC 3149
 1300 302 588www.calvarycommunitycare.org.au  
Care 1 Pty LtdPO Box 2369,
CAULFIELD,
VIC 3161
 1300 422 731www.care1.com.auYesYes
Care Companions
(Monash) Pty Ltd
17 Shepherd Rd,
GLEN WAVERLEY,
VIC 3150
(03) 9550 1808www.carecm.com.au  
Care For You201/18 Kavanagh St,
SOUTHBANK,
VIC 3006
(03) 9909 0050www.careforyou.com.auYesYes
CareChoiceHallmarc Business Park,
Building E7
2A Westall Rd,
CLAYTON,
VIC 3168
 1300 737 942www.carechoice.net.auYesYes
Carers Network VictoriaUnit 2, 63 Clarence St,
ELSTERNWICK,
VIC 3185
(03) 8488 9982www.carersnetwork.com.au  
Caring Support @ Home2A/12-16 Garden Blvd,
DINGLEY VILLAGE,
VIC 3172
(03) 9131 5187www.caringsupportathome.com.au   
Centacare
Community Services
25B/207 Currumburra Rd,
ASHMORE,
QLD 4214
(07) 5656 0555www.centacarebrisbane.net.au  
Chriscare13 Short St,
STAWELL,
VIC 3380
(03) 5358 3730   
Christie Centre115 Twelfth St,
MILDURA,
VIC 3500
(03) 5023 2761www.christiecentre.com.au  
Colac Otway
Disability Accommodation
(CODA)
PO BOX 370,
COLAC,
VIC 3250
(03) 5231 1573   
Colbrow HomecarePO BOX 4012,
BOX HILL SOUTH,
VIC 3128
 1300 331 103www.colbrowhomecare.com.au  
Comm Care11 Royton St,
BURWOOD EAST,
VIC 3151
(03) 9803 3504www.commcarehomecare.comYesYes
Community AccessibilityPO BOX 1596,
WODONGA,
VIC 3689
 1300 704 530   
Community Living
& Respite Services
26A Percy St,
ECHUCA,
VIC 3564
(03) 5480 2388www.clrs.org.auYesYes
ConneXtions Limited1A Footmark Crt,
WEST WODONGA,
VIC 3689
(02) 6024 2460www.connextions.org.au  
Co-ordinated
Support Services 
5/3A Takalvan St,
BUNDABERG,
QLD 4670
 www.coordinatedsupport.com.au  
Corryong Health20 Kiell St,
CORRYONG,
VIC 3707
 www.corryonghealth.org.au  
CPL Choice
Passion Life
340 Adelaide St,
BRISBANE,
QLD 4001
1800 275 753www.cpl.org.au  
Darebin Lodge116 Tyler St,
PRESTON,
VIC 3072
 www.darebinlodge.com.au  
Dependable Care 15A Tovey St,
RESERVOIR,
VIC 3073
0411 273 166www.dependablecaredrps.com.au  
Disability Connect
Victoria
Unit 1,
126 Albert Rd,
WARRAGUL,
VIC 3820
(03) 9052 4470www.dcvic.com.auYesYes
DJ HealthPO Box 388,
BIGGERA WATERS,
QLD 4216
1300 227 348   
Drake Medox40/55 Collins St,
MELBOURNE,
VIC 3000
1300 360 070www.drakemedox.com.au  
EACHBuilding 2,
254 Canterbury Rd,
BAYSWATER,
VIC 3153
(03) 8720 1100www.each.com.au  
Encompass
Community Services
79 Gheringhap St,
GEELONG,
VIC 3220
(03) 5222 3377www.encompass-cs.org.au  
Endeavour FoundationPO Box 3555,
TINGALPA,
QLD 4173
 www.endeavour.com.auYesYes
Eskleigh Foundation16087 Midland Hwy,
PERTH,
TAS 7300
(03) 6398 7100www.eskleigh.com.au  
Estia Health357 Camberwell Rd,
CAMBERWELL,
VIC 3124
(03) 9811 9777www.estiahealth.com.au  
Family Based Care
Association
North West Inc
PO Box 510,
BURNIE,
TAS 7320
(03) 6431 8411   
Farris Care ServicesSuite 2,
116 Pascoe Vale Rd,
MOONEE PONDS,
VIC 3039        
(03) 7015 8601www.farriscare.com.au  
FBA Care Pty Ltd502-506 Geelong Rd,
TOTTENHAM,
VIC 3012        
1300 809 566www.fbacare.com.au  
Felicity Holistic Care31 Princes Hwy,
WERRIBEE,
VIC 3030
1300 589 176felicityholisticcare.com.auYesYes
Flexi SupportSuite 6,
799 Springvale Rd,
MULGRAVE,
VIC 3170
(03) 9560 3333www.flexisupport.com.auYesYes
Focal Community
Services
6 Canning St,
NORTH IPSWICH,
QLD 4305
(07) 3812 2014www.focal.org.au  
Focus Support
Services Ptd Ltd 
82 Schotters Rd,
MERNDA,
VIC 3754
0412 623 877www.focussupportservices.com.au  
Fraser Coast
Family Networks
PO BOX 578,
MARYBOROUGH,
QLD 4650
(07) 4123 4735   
Gannawarra Shire Council47 Victoria St,
KERANG,
VIC 3579
(03) 5450 9333www.gannawarra.vic.gov.auYes 
Gateway Health155 High St,
WODONGA,
VIC 3690
(03) 5723 2000www.gatewayhealth.org.auYesYes
GenU1 Riverview Terrace,
BELMONT,
VIC 3215
(03) 5249 8900www.genu.org.auYesYes
Give a CarePO Box 7063,
BEAUMARIS,
VIC 3193
 0447 277 123www.giveacare.com.au  
Headway ABI AustraliaUnit 1-15
Distribution Avenue,
MOLENDINAR, QLD 4214
(07) 5574 4311www.headwayabiaustralia.org  
Healthscope
Independence Services
7 Belmore Rd,
BALWYN NORTH,
VIC 3104
 www.healthscope.com.auYesYes
Hearth Support Services182 Waverley Rd,
MALVERN EAST,
VIC 3145
1800 894 013www.hearthaustralia.com.au  
Heathcote Health39 Hospital St,
HEATHCOTE,
VIC 3523
(03) 5431 0900www.heathcotehealth.org  
Hendercare81 Flinders St,
ADELAIDE,
SA 5000
1300 764 433www.hendercare.com.au  
Home Care
Assistance
South East Melbourne
Unit 13,
417-419 Warrigal Rd,
CHELTENHAM,
VIC 3192        
(03) 9005 1159www.homecareassistance-se-melbourne.com.au  
Home Instead
Senior Care Bayside/
Logan Central
PO Box 329,
CAPALABA,
QLD 4157
    
Home Instead
Senior Care
Brisbane North
2 Chatham St
(cnr. of Oxley Ave),
MARGATE,
QLD 4019
(07) 3482 0800www.homeinstead.com.auYesYes
Home Instead
Senior Care
Melbourne,
Maidstone
& Western suburbs
Suite 108,
44-56 Hampstead Rd,
MAIDSTONE,
VIC 3012
  YesYes
Home Instead
Senior Care
Outer East Melbourne
Suite 3,
62-64 Main St,
UPWEY,
VIC 3158
  YesYes
Hunter Disability Services100 Corlette St,
COOKS HILL,
NSW 2300
0467 531 902   
HYPAR14 Todd Rd,
LAWTON,
QLD 4501
(07) 3285 6807www.hypar.com.au  
Independence Australia208 Wellington St,
COLLINGWOOD,
VIC 3066
 1300 704 456www.independenceaustralia.comYesYes
Independent
Disability Services 
Suite 3.01, Level 3,
60 Leicester St,
CARLTON,
VIC 3053
    
Indigo North
Health Incorporated
168 High St,
RUTHERGLEN,
VIC 3685
 www.inh.org.au  
InLife Independent
Living Ltd
Level 2,
696 Bourke St,
MELBOURNE,
VIC 3000
1800 465 433www.inlife.org.au  
Integratedliving
Australia Ltd
3 Wilkinson Ave,
MUSSWELLBROOK,
NSW 2333
(02) 6576 0200www.integratedliving.org.au  
Interact Australia267 High St,
PRESTON,
VIC 3072
(03) 8650 7000interactaustralia.com.au  
Just Better Care:
Gippsland
40 Prince St,
ROSEDALE,
VIC 3847
(03) 4114 3000www.justbettercare.com/gippsland  
Just Better Care:
Gold Coast
Unit 1,
220 Varsity Pde,
VARSITY LAKES,
QLD 4227
(07) 5577 3600justbettercare.com/gold-coast   
Just Better Care:
Hume Southern Riverina
536 Kokoda Rd,
COBRAM,
VIC 3644
(03) 5873 2034www.justbettercare.com.auYesYes
Just Better Care:
Melbourne Bayside
Suite 9,
214 Bay St,
BRIGHTON,
VIC 3186
(03) 9596 2444www.justbettercare.com/melbourne-baysideYesYes
Just Better Care:
Melbourne Inner East
176 Adderley St,
WEST MELBOURNE,
VIC 3003
(03) 9070 3436justbettercare.com/melbourne-inner-eastYesYes
Just Better Care:
Mornington
Level 1, Suite 2,
346 Main St,
MORNINGTON,
VIC 3931
(03) 5972 1860www.justbettercare.com.au  
Just Better Care:
Sunshine Coast
2/2 Coora Crescent,
CURRIMUNDI,
QLD 4551
(07) 5353 5111www.justbettercare.com.auYesYes
Just Better Care:
Western Victoria
22 McLachlan St,
HORSHAM,
VIC 3400
 www.justbettercare.com.au/western-victoria/home  
Just For U
Care Specialists
101/424 Warrigal Rd,
HEATHERTON,
VIC 3202
(03) 9578 3024www.jfu.net.auYesYes
Kare One Pty LtdPO Box 785,
BEACONSFIELD,
VIC 3809
 www.kareone.com.au  
KinCare Health
Services 
Su 26,
270 Ferntree Gully Rd,
NOTTING HILL,
VIC 3168
(03) 9501 3097www.kincare.com.au  
Kinder Caring
Home Support
Services Pty Ltd
Suite 5,
282 Plenty Rd,
PRESTON,
VIC 3072
 1300 796 675www.kindercaring.com.au  
Kyeema Support
Services
PO Box 86,
PORTLAND,
VIC 3305
(03) 5521 7820   
La Vita CarePO Box 196,
MALVERN, VIC 3144
(03) 9889 0357 YesYes
Life Health ServicesLevel 1,
104A 
Amada Dandenong Plaza,
Cnr Walker and McCrae Streets,
DANDENONG, VIC 3175
(03) 9212 3590lifehealthservices.com.au  
Lifestyle Centred
Services
434 Nepean Hwy,
FRANKSTON,
VIC 3199
(03) 9483 4755www.lifestylecentred.com.auYesYes
Lifestyle SolutionsSuite 1,
7-9 Mallett Rd,
TULLAMARINE,
VIC 3076
(03) 9338 1867www.lifestylesolutions.org.auYesYes
Live TasmaniaPO Box 1003,
MOONAH,
TAS 7009
    
LiveBetter
Community Services
Level 1
435 Lords Place,
ORANGE,
NSW 2800
 livebetter.org.au   
MannaCare371 Manningham Rd,
DONCASTER,
VIC 3108
(03) 9856 1270www.mannacare.org.auYesYes
McCallum Disability
Services Inc
29 Learmonth St,
BALLARAT,
VIC 3350
 www.mccallum.org.au  
Mecwacare1287 Malvern Rd,
MALVERN ,
VIC 3144
 www.mecwacare.org.au  
Melba Support Services40-50 Melba Ave,
LILYDALE,
VIC 3140
(03) 9212 0100www.melbasupport.com.au  
Menzies Support
Services
(Dame Pattie
Menzies Centre Inc)
2456 Goulburn Valley Hwy,
ALEXANDRA,
VIC 3714
(03) 5772 1888dpmc.org.au  
Mercy Centre LavingtonPO Box 440,
LAVINGTON,
NSW 2641
 www.mercycentre.org.au  
Mercy Home and
Community Care
Level 212 Shelley St,
RICHMOND,
VIC 3121
1300 466 322www.mercyhealth.com.au  
MHA CarePO Box 376,
YARRAWONGA,
VIC 3730
    
Morcare Services
Pty Ltd
677 Boronia Rd,
WANTIRNA,
VIC 3152
(03) 9800 4433www.morcare.com.auYesYes
Mpower71 Koroit St,
WARRNAMBOOL,
VIC 3280
(03) 5561 8111   
Multicap  Ltd269 Padstow Rd,
EIGHT MILE PLAINS,
QLD 4113
(07) 3340 9000www.multicap.org.au  
Neuro Practice
Carer Support
28 Moran St,
BENDIGO,
VIC 3550
 www.theneuropracticecarersupport.com  
New Aged Care12 Brooke St,
WOODEND,
VIC 3442
0407 556 825www.newagedcare.com.au  
Nextt Pty LtdUnit 2, 6 Railway Pde,
CAMBERWELL,
VIC 3000
(03) 9829 9120www.nextt.com.auYes 
Nextt Pty Ltd12-16 Chippen St,
CHIPPENDALE,
NSW 2008
(02) 8736 7220www.nextt.com.auYes 
Nexus Primary Health72 Ferguson St,
BROADFORD,
VIC 3658
1300 773 352www.nexusprimaryhealth.org.au  
ONCALL Group Australia2/660 Canterbury Rd,
SURREY HILLS,
VIC 3127
(03) 9896 2468www.oncall.com.au  
Open MindsPO Box 8142,
WOOLLOONGABBA,
QLD 4102
 www.openminds.org.au  
Outlook Victoria24 Toomuch Valley Rd,
PAKENHAM,
VIC 3810
(03) 5940 1063www.outlookvic.org.au  
PAL Providing
all living support
PO Box 212,
NUMURKAH,
VIC 3636
 www.palssinc.org  
Parkglen Home Care360 Cheltenham Rd,
KEYSBOROUGH,
VIC 3173
(03) 9798 1633www.parkglen.com.au  
People's First
Choice Australia
Level 2, Suite 105,
19 Lacy Street,
BRAYBROOK,
VIC 3019
(03) 9317 8452www.pfca.com.au  
PinnaclePO Box 359,
ARARAT,
VIC 3377
 www.pinnacleinc.com.auYesYes
PNR Home Nursing
& Health Care Services
PO Box 1600,
WODONGA PRI BX,
VIC 3689
 www.pnrhealthcare.com.au  
Possability175 Collins St,
HOBART,
TAS 7000
1300 067 842www.possability.com.au  
Real Community
Services
PO Box 1249,
OXLEY,
QLD 4075
(07) 3725 6500www.realcommunityservices.com.au  
Right at Home:
Southern NSW
94 Morgan St,
WAGGA WAGGA,
NSW 2650
(02) 5963 2600www.rightathome.com.au/snsw  
Right at Home:
Sunshine Coast 
8/20 Innovation Pkwy,
BIRTINYA,
QLD 4575
(07) 5301 9340www.rightathome.com.aui/sscYesYes
SAI Home and
Community Care
Shop 6,
18-22 Beach St,
FRANKSTON,
VIC 3199
 www.saihomecare.com.au  
SCOPE (Vic) Ltd31-45 Bennett St,
BENDIGO,
VIC 3550
 www.scopevic.org.auYesYes
See Change Supported Accommodation40 Newcombe St,
PORTARLINGTON,
VIC 3223
(03) 5259 1771www.seachangeportarlington.comYesYes
Simply Helping:
Bayside and Peninsula
27 Buckley St,
NOBLE PARK,
VIC 3174
(03) 9574 0924www.simplyhelping.com.auYesYes
Simply Helping:
Central Highlands and Djerriwarrh
109 Fisken Rd,
MOUNT HELEN,
VIC 3350
 www.simplyhelping.com.auYesYes
Simply Helping:
Geelong and Barwon
21 Koomeela Dr,
TORQUAY,
VIC 3228
(03) 5261 4808www.simplyhelping.com.au/geelong-barwonYesYes
Simply Helping:
Gippsland South & West
13 Sedgwick Crt,
LYNBROOK,
VIC 3975
 www.simplyhelping.com.au  
Simply Helping:
Goulburn Valley
226 Faithfuls Creek Rd,
EUROA,
VIC 3666
(03) 5795 1635www.simplyhelping.com.au  
Simply Helping:
Inner & South  Eastern Melbourne         
27 Buckley St,
NOBLE PARK,
VIC 3174
(03) 9574 0924www.simplyhelping.com.auYesYes
Simply Helping:
South West
24 Pynsent St,
HORSHAM,
VIC 3400
(03) 5381 2076www.simplyhelping.com.au  
Skills Connection Inc.50 Rae St,
COLAC,
VIC 3250
(03) 5231 2333www.skillsconnection.org.au  
Skills Innovative
Training Enterprise Inc.
19 Moorefield Park Dr,
WODONGA,
VIC 3690
 www.siteinc.org.au  
Smarter ConnectionsUnit 15/
326 Settlement Rd,
THOMASTOWN,
VIC 3074
(03) 8256 3800www.smarterconnections.com.au  
Songbird1B Hartley Dr,
THORNTON,
NSW 2322
(02) 4048 4220www.songbird.com.au  
South Eastern
Community Care
12 Somerville St,
SORRELL,
TAS 7172
(03) 6269 1200www.secommunitycare.com.au  
Southern Cross
Community Healthcare
Pty Ltd
Level 1,
50 O'Connell St,
PARRAMATTA,
NSW 2150
1800 989 000www.scch.com.au  
Southern Stay
Disability Services 
181 Fairy St,
WARRNAMBOOL,
VIC 3280
(03) 5564 3444www.southernway.net  
Spinal Life Australia109 Logan Rd,
WOOLLOONGABBA,
QLD 4102
(07) 3391 2044www.spinal.com.au  
St John's
Community Care
Cnr Kamerunga
and Fairweather Rds,
REDLYNCH,
QLD 4870
 stjohnscommunitycare.org  
Stellar CarePO Box 1212,
EPPING,
VIC 3076
 0458 008 225www.stellarcare.com.au  
Sunraysia Residential
Services (SRS)
877 Fifteenth St,
MILDURA,
VIC 3500
(03) 5022 1741www.srsinc.com.auYes 
Supreme Health ServicesUnit 9, 9 Wyuna Rd,
CAULFIELD NORTH,
VIC 3161
(03) 9525 9325www.supremehealthservices.com.auYes 
SynapsePO Box 3356,
SOUTH BRISBANE,
QLD 4101
(07) 3137 7400www.synapse.org.au  
The Bridge IncPO Box 7030,
DANDENONG,
VIC 3175
(03) 8710 8555www.thebridgeinc.org.auYesYes
Trio Support Services139-141 Langtree Ave,
MILDURA,
VIC 3500
(03) 5022 7778www.triosupport.com.au  
Triple B International61 Kilkenny Circle,
WATERFORD,
WA 6152
(08) 9450 8868www.triplebinternational.com.au  
Uniting
(Victoria and Tasmania)
Level 6,
250 Victoria Pde,
EAST MELBOURNE,
VIC 3000
(03) 9192 8100www.vt.uniting.org  
Villa Maria SocietyLocked Bag 20,
KEW,
VIC 3101
 www.villamaria.com.au  
We are VividPO Box 1,
ECHUCA,
VIC 3564
 www.murrayhumanservices.org.au  
We Care
Staffing Solutions
Suite 2,
13-15 Thompson St,
FRANKSTON,
VIC 3199
(03) 9770 6372wecarestaffingonline.com.au  
Wellways Australia276 Heidelberg Rd,
FAIRFIELD, VIC 3078
 www.wellways.orgYesYes
West Wimmera
Health Service
PO Box 231,
NHILL, VIC 3418
(03) 5391 4222   
Woodbine Inc54 Craig Ave,
WARRACKNABEAL,
VIC 3393
(03) 5398 2166www.woodbine.org.au  
Yooralla244 Flinders St,
MELBOURNE, VIC 3000
(03) 9666 4500www.yooralla.com.au 

We’re here to help you get your life back on track after your transport accident.

If you need help with personal care and daily living after your accident, we can pay for attendant care provided within Australia, or for up to 8 weeks a year outside Australia.

From 26 September 2018, we can pay for an additional 4 weeks of attendant care outside of Australia when you need to travel as part of your employment.

If you require temporary services and support with personal care and everyday living after you leave hospital we can fund post acute support.

How attendant care will help

Attendant care support workers will visit you to help you with the activities of personal care, daily living or accessing the community. Attendant care can include daytime or overnight support, depending on your needs.

This support service aims to help you regain your independence and get back on track.

How post acute support will help

Attendant care support workers will visit you to help you with showering, dressing, mobility, banking and shopping.

This support service aims to support you while you recover and can do these tasks yourself.

Your safety

The TAC takes your care, safety and wellbeing very seriously. Your attendant care or post acute support should be delivered in a way that makes you feel safe and respected.  For more information, please refer to Your Care.

Provider requirements

Your attendant care provider must be registered with us before they can provide attendant care or post acute support. Our Independent Registration against Quality Standards (IRQS) requirements ensure that providers that are registered with us have met high standards in regards to their policies and work practices, and we monitor providers to ensure that these standards continue to be met.

See our list of IRQS registered providers.

Extra information about using family and friends as your attendant care support worker is below.

How we approve these services

After your transport accident, your doctor, occupational therapist or treating team may recommend that you need help with personal care and everyday living.

Your Occupational Therapist or other medical professional in your treating team will complete a Functional Independence Assessment for us, or will do a review and make us aware of your needs.

When necessary we will work with your treating team to ensure you get  the attendant care you need, to support you and help you regain as much functional independence as possible.

If you require attendant care for a period of overseas travel, a member of your treating team should provide us with details of the travel and the care you require. We can approve attendant care for up to 8 weeks in any year while you are travelling overseas.  An additional 4 weeks on top of those 8 weeks are available where you require attendant care while undertaking travel as part of your employment.

We may contact your treating team to discuss your progress or request an assessment, to make sure that:

  • You have access to the most appropriate treatment and support.
  • You are getting proven, evidence-based treatment and not receiving treatment that isn't helping you recover.
  • You are moving towards getting your life back on track or being able to live independently.

For post acute support services, your hospital will contact us to ask that you get the help with the tasks of everyday living while you recover at home.

How these services are paid for

We pay for these services:

  • Directly to your service provider, when you have given them your TAC claim number, or
  • If you have to pay, use myTAC to send a copy of your receipt to us and we will repay you.

We pay for your services in line with our responsibilities under the Transport Accident Act 1986.

How much we will pay

There is a limit to how much we will pay for each service. If your service costs more than our maximum rate, you will need to pay the difference.

For a list of rates, see: TAC Attendant Care Fee Schedule.

If you are in receipt of individualised funding and utilising attendant care, see: Individualised Funding and Financial independence.

If you are travelling overseas, any attendant care should be provided by a suitable agency from your holiday destination.

We can only pay for up to 40 hours per week for any combination of post acute support, child care and home services (cleaning and gardening).  Post acute support can only be paid for up to 5 years from your accident unless you have a ‘severe injury’.

What we won’t pay for

We cannot pay for services that:

  • Do not treat, or are not related to, your transport accident injuries.
  • Are not reasonable, necessary or appropriate.
  • Are not clinically justified, safe and effective.
We also cannot pay for your carer’s incidental expenses such as travel, meals and tickets/entry fees for recreational activities or entertainment.

Requests for family members or friends to provide your attendant care

The TAC does not support the employment of family members as paid support workers. This is intended to help preserve your family relationships and to avoid conflicting responsibilities.

If you are unable to find suitable support workers to meet your needs, you can call the TAC to discuss this further. The TAC can pay for services to assist you, such as a Case Manager.

In some circumstances, it may not be possible to find suitable support workers because of your location or exceptional support needs. An attendant care provider may consider a family member as your support worker for short-term employment of up to three months, while other appropriate support workers are found. This arrangement may be extended beyond three months when the provider requires additional time to find an appropriate support worker.

It is at the discretion of the attendant care provider as to whether your family member is employed, based on TAC’s policy, Attendant Care Provider Guidelines and other provider employment requirements.

For family members

A family member who is eligible to provide paid support as described above must be employed by a TAC IRQS registered attendant care provider and meet all the requirements of that provider. This is to ensure that services delivered to you meet industry and community standards. The expectations and responsibilities set out in the Attendant Care Provider Guidelines are to be strictly followed by employer and employee.

As paid employees, family members engaged as paid support workers are subject to the full requirements of the Disability Service Safeguards Code of Conduct (Code) operating in Victoria, and the NDIS Code of Conduct in Victoria and in all other States and Territories.

For providers

Attendant care providers are responsible for determining if they have suitable staff available to meet the service need and to determine if a family member is suitable to be engaged in a paid capacity temporarily.

If you are an attendant care provider, please refer to the Attendant Care Provider Guidelines for more information.

Definitions

The term "family member" in this policy is used to represent a person who is identified by the client as a member of their family, or part of their close personal support network.  This could include but is not limited to an immediate or non-immediate family member, partner, household member, friend and/or legal guardian.

The term “Support Worker” refers to a person being paid for Attendant Care (AC) or disability work who provides personal support, therapy support and/or community access.

For providers

If you are an attendant care provider, please refer to our TAC Provider Guidelines.

What is attendant care or post acute support?

Attendant care and post acute support are support services which helps you at home with things like showering, dressing and moving about. You can also get help with daily tasks like shopping or banking.

Attendant care is usually long term and can include daytime or overnight support, depending on your needs.

Post acute support is usually for people who need temporary or short term support.

Will you pay for these services?

Yes, we can pay for attendant care or post acute support services if your doctor or treating team recommends that you need this help.

We will work with you and your doctor or treating team to make sure you get the support you need to help you with the tasks of everyday living and to achieve your independence goals after a transport accident.

Who can provide attendant care or post acute support services?

Your attendant care provider must be registered with us before they can provide these services. This means a provider’s policies and work practices have met our high standards. We monitor attendant care providers to make sure that these standards are maintained.

See our list of TAC registered providers.

How can I get attendant care services?

Your doctor or treating team will recommend that you need help with personal care and everyday living after your accident. A Functional Independence Assessment may be completed and sent to us.

We will then work with your treating team to make sure you get the help you need.

How can I get post acute support services?

Your hospital or treating team will recommend that you need help with personal care and everyday tasks such as shopping and banking after you are discharged back home.

We will then work with your treating team to make sure you get the help you need.

Effective 28 June 2021

Attendant Care

For Attendant Care services provided on or after 28 June 2021
Service Description TAC Item Number Maximum
Payment
Rate
Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and Support Worker Training  
  - Weekday (Day) 6am to 8pm AT0020 $49.08
  - Weekday (Evening) 8pm-midnight AT0020 $54.15
  - Weekday (Night) midnight - 6am AT0020 $55.17
  - Saturday AT0020 $67.51
  - Sunday AT0020 $87.99
Inactive Sleepover Shift (8 hour shift with one hour of active support) AT0025 $198.79
Program Establishment Fee † AT0005 $1,331.37
Approved Travel Costs (per km) AT0010 $0.80
Daily Support: Standard AT0020 $570.95
Daily Support: Complex AT0020 $739.86

Attendant Care

For Attendant Care services provided between 29 June 2020 and 27 June 2021
Service Description TAC Item Number Maximum
Payment
Rate
Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and Support Worker Training  
  - Weekday (Day) 6am to 8pm AT0020 $48.46
  - Weekday (Evening) 8pm-midnight AT0020 $53.47
  - Weekday (Night) midnight - 6am AT0020 $54.47
  - Saturday AT0020 $66.66
  - Sunday AT0020 $86.68
Inactive Sleepover Shift (8 hour shift with one hour of active support) AT0025 $196.28
Program Establishment Fee † AT0005 $1,314.54
Approved Travel Costs (per km) AT0010 $0.78
Daily Support: Standard AT0020 $563.73
Daily Support: Complex AT0020 $730.51

Attendant Care

The TAC is aware of the significant impact of COVID-19 on clients and on service providers, particularly in the substantial reduction in community access and therapy supports. To help ensure Attendant Care providers remain viable and retain their staff during the COVID-19 outbreak, the TAC is introducing two financial support measures:

  1. The 2020-21 3.91% indexation of TAC Attendant Care fees will take effect from Monday 6 April (brought forward from 1 July).
  2. A temporary 5% loading will be added post indexation to the Attendant Care fees, from Monday 6 April to 28 June 2020.
For Attendant Care services provided between 6 April 2020 and 28 June 2020
Service Description TAC Item Number Maximum
Payment
Rate
Weekday Attendant Care (per hour)
including Personal Support, Community Access Support, Therapy Support, Post Acute Support and Support Worker Training
AT0020 $50.88
Weekend Attendant Care (per hour)
including Personal Support, Community Access Support, Therapy Support, Post Acute Support and Support Worker Training
AT0020 $67.56
Inactive Sleepover Shift (8 hour shift with one hour of active support) AT0025 $144.38
Program Establishment Fee † AT0005 $1,380.27
Approved Travel Costs (per km) AT0010 $0.78
Daily Support: Standard AT0020 $591.92
Daily Support: Complex AT0020 $767.04

Attendant Care

For Attendant Care services provided between 1 July 2019 and 5 April 2020
Service Description TAC Item Number Maximum
Payment
Rate
Weekday Attendant Care (per hour)
including Personal Support, Community Access Support, Therapy Support, Post Acute Support and Support Worker Training
AT0020 $46.64
Weekend Attendant Care (per hour)
including Personal Support, Community Access Support, Therapy Support, Post Acute Support and Support Worker Training
AT0020 $61.92
Inactive Sleepover Shift (8 hour shift with one hour of active support) AT0025 $132.33
Program Establishment Fee † AT0005 $1,265.08
Approved Travel Costs (per km) AT0010 $0.76
Daily Support: Standard AT0020 $542.52
Daily Support: Complex AT0020 $703.02

Program Establishment Fee may be approved to the Service Provider when providing the TAC Client with 4 hours or more of Services per Billing Period, for a period of more than three consecutive months and is to assist with; Recruitment of new Personnel, Development of a Care Plan and Training Plan, as well as Compliance with OHS site audit requirements. This is a one off payment for the Service Provider to ensure the establishment of a quality care program on behalf of the TAC Client.

Effective 28 June 2021

Attendant Care - IRQS*

* For further information regarding Attendant Care - IRQS (Independently Reviewed against Quality Standards), please refer to the registration criteria at www.tac.vic.gov.au

For Attendant Care IRQS services provided on or after 28 June 2021
Service Description TAC Item
Number
Maximum
Payment
Rate
IRQS Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and TAC Client Specific Support Worker Training  
  - Weekday (Day) 6am to 8pm AT0020 $53.21
  - Weekday (Evening) 8pm-midnight AT0020 $58.71
  - Weekday (Night) midnight - 6amAT0020$59.80
  - SaturdayAT0020$73.18
  - SundayAT0020$95.16
Shared Care Service (per staff person) AT0020 $79.20                      
Inactive Sleepover Shift (8 hour shift with one hour of active support) AT0025 $215.48
Weekday Active Overnight Support (per hour) AT0025 $59.80
Care on a public holiday AT0020 $119.14
Shared Care on a public holiday (per staff person) AT0020 $130.91
Program Establishment Fee† AT0005 $1397.77
Approved Travel (per km) AT0010 $0.80
Standard Daily Support (per 24 hour shift) AT0020 $593.31
Public Holiday Rate Standard Daily Support AT0020 $940.07
Complex Daily Support (per 24 hour shift) AT0020 $770.51
Public Holiday Rate Complex Daily Support AT0020 $1,226.90

Attendant Care - IRQS*

* For further information regarding Attendant Care - IRQS (Independently Reviewed against Quality Standards), please refer to the registration criteria at www.tac.vic.gov.au

For Attendant Care IRQS services provided between 29 June 2020 and 27 June 2021
Service Description TAC Item
Number
Maximum
Payment
Rate
IRQS Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and TAC Client Specific Support Worker Training  
  - Weekday (Day) 6am to 8pm AT0020 $52.54
  - Weekday (Evening) 8pm-midnight AT0020 $57.96
  - Weekday (Night) midnight - 6am AT0020 $59.05
  - Saturday AT0020 $72.26
  - Sunday AT0020 $93.96
Shared Care Service (per staff person) AT0020 $78.20                      
Inactive Sleepover Shift (8 hour shift with one hour of active support) AT0025 $212.76
Weekday Active Overnight Support (per hour) AT0025 $59.05
Care on a public holiday AT0020 $117.64
Shared Care on a public holiday (per staff person) AT0020 $129.26
Program Establishment Fee† AT0005 $1380.10
Approved Travel (per km) AT0010 $0.78
Standard Daily Support (per 24 hour shift) AT0020 $585.81
Public Holiday Rate Standard Daily Support AT0020 $928.19
Complex Daily Support (per 24 hour shift) AT0020 $760.77
Public Holiday Rate Complex Daily Support AT0020 $1,211.39

Attendant Care - IRQS*

* For further information regarding Attendant Care - IRQS (Independently Reviewed against Quality Standards), please refer to the registration criteria at www.tac.vic.gov.au

The TAC is aware of the significant impact of COVID-19 on clients and on service providers, particularly in the substantial reduction in community access and therapy supports. To help ensure Attendant Care providers remain viable and retain their staff during the COVID-19 outbreak, the TAC is introducing two financial support measures:

  1. The 2020-21 3.91% indexation of TAC Attendant Care fees will take effect from Monday 6 April (brought forward from 1 July).
  1. A temporary 5% loading will be added post indexation to the Attendant Care fees, from Monday 6 April to 28 June 2020.
For Attendant Care IRQS services provided between 6 April 2020 and 28 June 2020
Service Description TAC Item
Number
Maximum
Payment
Rate
Weekday IRQS Attendant Care (per hour)
including Personal Support, Community Access Support, Therapy Support, Post Acute Support and TAC Client Specific Support Worker Training
AT0020 $55.17
Weekend IRQS Attendant Care (per hour)
including Personal Support, Community Access Support, Therapy Support, Post Acute Support and TAC Client Specific Support Worker Training
AT0020 $73.23
Shared Care Service (per staff person) AT0020 $82.11                 
Overnight Sleepover Shift (8 hour shift with one hour of active support) AT0025 $155.17
Active Overnight Support (per hour) AT0020 $55.17
Care on a public holiday AT0020 $124.74
Shared Care on a public holiday (per staff person) AT0020 $135.72
Program Establishment Fee† AT0005 $1449.11 
Approved Travel (per km) AT0010 $0.78
Standard Daily Support (per 24 hour shift) AT0020 $615.10
Public Holiday Rate Standard Daily Support AT0020 $974.60
Complex Daily Support (per 24 hour shift) AT0020 $798.81
Public Holiday Rate Complex Daily Support AT0020 $1,271.96

Program Establishment Fee may be approved to the Service Provider when providing the TAC Client with 4 hours or more of Services per Billing Period, for a period of more than three consecutive months and is to assist with; Recruitment of new Personnel, Development of a Care Plan and Training Plan, as well as Compliance with OHS site audit requirements. This is a one off payment for the Service Provider to ensure the establishment of a quality care program on behalf of the TAC Client.

How to send documents to the TAC

myTAC

myTAC is the quickest way to:

  • Submit receipts and claim reimbursements
  • Send documents and forms
  • Update your personal and banking details
  • Find out about treatments and services the TAC may pay for

Email

If you can't use myTAC to send your receipts or documents, please take a photo and email it to us at info@tac.vic.gov.au. Include your claim number in the subject line of your email so we can process your request.

Summary

Our attendant care providers support clients to achieve their independence goals in daily living activities, therapy support, personal and domestic skills retraining and community access skills.

ProviderAddressPhoneWebsiteOn
Call:
Day
On
Call:
Night
121 Care Inc PO Box 368,
COTTON TREE,
QLD 4558
(07) 5443 9777www.qla.org.au  
Ability AssistUnit 1
4-6 Commercial Crt,
TULLAMARINE,
VIC 3043
(03) 9306 1770www.abilityassist.com.au  
Ability Plus47A Wangara Rd,
CHELTENHAM,
VIC 3192
(03) 9555 1150www.abilityp.com.auYesYes
Able AustraliaLocked bag 400,
SURREY HILLS,
VIC 3127
1300 225 369www.ableaustralia.org.auYesYes
Absolute Care & HealthLevel 3,
199 Toorak Rd,
SOUTH YARRA,
VIC 3141
(03) 9827 8899www.absolutecarehealth.com.auYesYes
Absolute In Home
Care Services
1st floor,
81 Burgundy St,
HEIDELBERG,
VIC 3084
(03) 9455 8989www.ihcare.com.auYesYes
Accommodation & Care
Solutions Pty Ltd
1 Avoca St,
HIGHETT,
VIC 3190
(03) 9598 4620www.acares.com.auYesYes
Advanced Care AustraliaSuite 3A,
Heidi St,
KULUIN,
QLD 4558
(07) 5443 4955www.advancedcare.com.auYes 
After-Care (A'sia) Pty Ltd1337 Point Nepean Rd,
ROSEBUD,
VIC 3927
 1300 464 663www.after-care.com  
All About CaringSuite 101,
41-57 George St, PARRAMATTA,
NSW 2150
 1300 135 506www.allaboutcaring.com.auYesYes
Alpha Nursing8 Centreway,
KEILOR EAST,
VIC 3033
1300 493 608www.alphanursing.com.auYes 
Amicus100 Queen St,
BENDIGO,
VIC 3550
(03) 5441 2666www.amicus.org.au  
Anglicare TasmaniaGPO BOX 1620,
HOBART,
TAS 7001
    
Annecto81 Cowper St,
FOOTSCRAY,
VIC 3011
1800 266 328www.annecto.org.au  
AQA Qualcare440 Heidelberg Rd,
FAIRFIELD,
VIC 3078
(03) 9489 0777www.aqavic.org.au  
Arbias27 Hope St,
BRUNSWICK,
VIC 3056
03) 8388 1222www.arbias.org.au  
Arcare Pty Ltd346 South Rd,
HAMPTON EAST,
VIC 3188
(07) 3393 7110www.arcare.com.au  
Aruma Foundation Ltd1036 Dandenong Rd,
CARNEGIE,
VIC 3163
1300 538 746www.aruma.com.au  
Australian Home Care
Services Pty Ltd
1183 Toorak Rd,
CAMBERWELL,
VIC 3124
 1300 303 770www.ahcs.org.auYesYes
Axess AbilityPO Box 1243,
MOUNTAIN GATE,
VIC 3156
(03) 9752 2691 www.axessability.net.au  
Baptist Village Baxter8 Robinson Rd,
FRANKSTON,
VIC 3199
 (03) 5971 1349www.villagebaxter.com  
Better Care Options23 Milton Pde,
MALVERN,
VIC 3144
(03) 8678 1746bettercareoptions.net.au  
Better Living Home Care312 Waverley Rd,
MALVERN EAST,
VIC 3145
1300 307 344www.betterlivinghomecare.com.au  
Blue Cross
Community Care
Services Group Pty Ltd
Level 1,
117 Camberwell Rd,
HAWTHORN EAST,
VIC 3123
(03) 9828 1200www.bluecross.com.au  
Booroongen Djugun337-351 River St,
GREENHILL
VIA KEMPSEY,
NSW 2440
(02) 6560 2100booroongendjugun.com.au  
Brophy Family
and Youth Services
210 Timor St,
WARRNAMBOOL,
VIC 3280
(03) 5561 8888www.brophy.org.au  
Buloke Shire CouncilPO Box 1,
WYCHEPROOF,
VIC 3527
 1300 520 520www.buloke.vic.gov.au   
Calvary Community Care551 Blackburn Rd,
MOUNT WAVERLEY,
VIC 3149
 1300 302 588www.calvarycommunitycare.org.au  
Care 1 Pty LtdPO Box 2369,
CAULFIELD,
VIC 3161
 1300 422 731www.care1.com.auYesYes
Care Companions
(Monash) Pty Ltd
17 Shepherd Rd,
GLEN WAVERLEY,
VIC 3150
(03) 9550 1808www.carecm.com.au  
Care For You201/18 Kavanagh St,
SOUTHBANK,
VIC 3006
(03) 9909 0050www.careforyou.com.auYesYes
CareChoiceHallmarc Business Park,
Building E7
2A Westall Rd,
CLAYTON,
VIC 3168
 1300 737 942www.carechoice.net.auYesYes
Carers Network VictoriaUnit 2, 63 Clarence St,
ELSTERNWICK,
VIC 3185
(03) 8488 9982www.carersnetwork.com.au  
Caring Support @ Home2A/12-16 Garden Blvd,
DINGLEY VILLAGE,
VIC 3172
(03) 9131 5187www.caringsupportathome.com.au   
Centacare
Community Services
25B/207 Currumburra Rd,
ASHMORE,
QLD 4214
(07) 5656 0555www.centacarebrisbane.net.au  
Chriscare13 Short St,
STAWELL,
VIC 3380
(03) 5358 3730   
Christie Centre115 Twelfth St,
MILDURA,
VIC 3500
(03) 5023 2761www.christiecentre.com.au  
Colac Otway
Disability Accommodation
(CODA)
PO BOX 370,
COLAC,
VIC 3250
(03) 5231 1573   
Colbrow HomecarePO BOX 4012,
BOX HILL SOUTH,
VIC 3128
 1300 331 103www.colbrowhomecare.com.au  
Comm Care11 Royton St,
BURWOOD EAST,
VIC 3151
(03) 9803 3504www.commcarehomecare.comYesYes
Community AccessibilityPO BOX 1596,
WODONGA,
VIC 3689
 1300 704 530   
Community Living
& Respite Services
26A Percy St,
ECHUCA,
VIC 3564
(03) 5480 2388www.clrs.org.auYesYes
ConneXtions Limited1A Footmark Crt,
WEST WODONGA,
VIC 3689
(02) 6024 2460www.connextions.org.au  
Co-ordinated
Support Services 
5/3A Takalvan St,
BUNDABERG,
QLD 4670
 www.coordinatedsupport.com.au  
Corryong Health20 Kiell St,
CORRYONG,
VIC 3707
 www.corryonghealth.org.au  
CPL Choice
Passion Life
340 Adelaide St,
BRISBANE,
QLD 4001
1800 275 753www.cpl.org.au  
Darebin Lodge116 Tyler St,
PRESTON,
VIC 3072
 www.darebinlodge.com.au  
Dependable Care 15A Tovey St,
RESERVOIR,
VIC 3073
0411 273 166www.dependablecaredrps.com.au  
Disability Connect
Victoria
Unit 1,
126 Albert Rd,
WARRAGUL,
VIC 3820
(03) 9052 4470www.dcvic.com.auYesYes
DJ HealthPO Box 388,
BIGGERA WATERS,
QLD 4216
1300 227 348   
Drake Medox40/55 Collins St,
MELBOURNE,
VIC 3000
1300 360 070www.drakemedox.com.au  
EACHBuilding 2,
254 Canterbury Rd,
BAYSWATER,
VIC 3153
(03) 8720 1100www.each.com.au  
Encompass
Community Services
79 Gheringhap St,
GEELONG,
VIC 3220
(03) 5222 3377www.encompass-cs.org.au  
Endeavour FoundationPO Box 3555,
TINGALPA,
QLD 4173
 www.endeavour.com.auYesYes
Eskleigh Foundation16087 Midland Hwy,
PERTH,
TAS 7300
(03) 6398 7100www.eskleigh.com.au  
Estia Health357 Camberwell Rd,
CAMBERWELL,
VIC 3124
(03) 9811 9777www.estiahealth.com.au  
Family Based Care
Association
North West Inc
PO Box 510,
BURNIE,
TAS 7320
(03) 6431 8411   
Farris Care ServicesSuite 2,
116 Pascoe Vale Rd,
MOONEE PONDS,
VIC 3039        
(03) 7015 8601www.farriscare.com.au  
FBA Care Pty Ltd502-506 Geelong Rd,
TOTTENHAM,
VIC 3012        
1300 809 566www.fbacare.com.au  
Felicity Holistic Care31 Princes Hwy,
WERRIBEE,
VIC 3030
1300 589 176felicityholisticcare.com.auYesYes
Flexi SupportSuite 6,
799 Springvale Rd,
MULGRAVE,
VIC 3170
(03) 9560 3333www.flexisupport.com.auYesYes
Focal Community
Services
6 Canning St,
NORTH IPSWICH,
QLD 4305
(07) 3812 2014www.focal.org.au  
Focus Support
Services Ptd Ltd 
82 Schotters Rd,
MERNDA,
VIC 3754
0412 623 877www.focussupportservices.com.au  
Fraser Coast
Family Networks
PO BOX 578,
MARYBOROUGH,
QLD 4650
(07) 4123 4735   
Gannawarra Shire Council47 Victoria St,
KERANG,
VIC 3579
(03) 5450 9333www.gannawarra.vic.gov.auYes 
Gateway Health155 High St,
WODONGA,
VIC 3690
(03) 5723 2000www.gatewayhealth.org.auYesYes
GenU1 Riverview Terrace,
BELMONT,
VIC 3215
(03) 5249 8900www.genu.org.auYesYes
Give a CarePO Box 7063,
BEAUMARIS,
VIC 3193
 0447 277 123www.giveacare.com.au  
Headway ABI AustraliaUnit 1-15
Distribution Avenue,
MOLENDINAR, QLD 4214
(07) 5574 4311www.headwayabiaustralia.org  
Healthscope
Independence Services
7 Belmore Rd,
BALWYN NORTH,
VIC 3104
 www.healthscope.com.auYesYes
Hearth Support Services182 Waverley Rd,
MALVERN EAST,
VIC 3145
1800 894 013www.hearthaustralia.com.au  
Heathcote Health39 Hospital St,
HEATHCOTE,
VIC 3523
(03) 5431 0900www.heathcotehealth.org  
Hendercare81 Flinders St,
ADELAIDE,
SA 5000
1300 764 433www.hendercare.com.au  
Home Care
Assistance
South East Melbourne
Unit 13,
417-419 Warrigal Rd,
CHELTENHAM,
VIC 3192        
(03) 9005 1159www.homecareassistance-se-melbourne.com.au  
Home Instead
Senior Care Bayside/
Logan Central
PO Box 329,
CAPALABA,
QLD 4157
    
Home Instead
Senior Care
Brisbane North
2 Chatham St
(cnr. of Oxley Ave),
MARGATE,
QLD 4019
(07) 3482 0800www.homeinstead.com.auYesYes
Home Instead
Senior Care
Melbourne,
Maidstone
& Western suburbs
Suite 108,
44-56 Hampstead Rd,
MAIDSTONE,
VIC 3012
  YesYes
Home Instead
Senior Care
Outer East Melbourne
Suite 3,
62-64 Main St,
UPWEY,
VIC 3158
  YesYes
Hunter Disability Services100 Corlette St,
COOKS HILL,
NSW 2300
0467 531 902   
HYPAR14 Todd Rd,
LAWTON,
QLD 4501
(07) 3285 6807www.hypar.com.au  
Independence Australia208 Wellington St,
COLLINGWOOD,
VIC 3066
 1300 704 456www.independenceaustralia.comYesYes
Independent
Disability Services 
Suite 3.01, Level 3,
60 Leicester St,
CARLTON,
VIC 3053
    
Indigo North
Health Incorporated
168 High St,
RUTHERGLEN,
VIC 3685
 www.inh.org.au  
InLife Independent
Living Ltd
Level 2,
696 Bourke St,
MELBOURNE,
VIC 3000
1800 465 433www.inlife.org.au  
Integratedliving
Australia Ltd
3 Wilkinson Ave,
MUSSWELLBROOK,
NSW 2333
(02) 6576 0200www.integratedliving.org.au  
Interact Australia267 High St,
PRESTON,
VIC 3072
(03) 8650 7000interactaustralia.com.au  
Just Better Care:
Gippsland
40 Prince St,
ROSEDALE,
VIC 3847
(03) 4114 3000www.justbettercare.com/gippsland  
Just Better Care:
Gold Coast
Unit 1,
220 Varsity Pde,
VARSITY LAKES,
QLD 4227
(07) 5577 3600justbettercare.com/gold-coast   
Just Better Care:
Hume Southern Riverina
536 Kokoda Rd,
COBRAM,
VIC 3644
(03) 5873 2034www.justbettercare.com.auYesYes
Just Better Care:
Melbourne Bayside
Suite 9,
214 Bay St,
BRIGHTON,
VIC 3186
(03) 9596 2444www.justbettercare.com/melbourne-baysideYesYes
Just Better Care:
Melbourne Inner East
176 Adderley St,
WEST MELBOURNE,
VIC 3003
(03) 9070 3436justbettercare.com/melbourne-inner-eastYesYes
Just Better Care:
Mornington
Level 1, Suite 2,
346 Main St,
MORNINGTON,
VIC 3931
(03) 5972 1860www.justbettercare.com.au  
Just Better Care:
Sunshine Coast
2/2 Coora Crescent,
CURRIMUNDI,
QLD 4551
(07) 5353 5111www.justbettercare.com.auYesYes
Just Better Care:
Western Victoria
22 McLachlan St,
HORSHAM,
VIC 3400
 www.justbettercare.com.au/western-victoria/home  
Just For U
Care Specialists
101/424 Warrigal Rd,
HEATHERTON,
VIC 3202
(03) 9578 3024www.jfu.net.auYesYes
Kare One Pty LtdPO Box 785,
BEACONSFIELD,
VIC 3809
 www.kareone.com.au  
KinCare Health
Services 
Su 26,
270 Ferntree Gully Rd,
NOTTING HILL,
VIC 3168
(03) 9501 3097www.kincare.com.au  
Kinder Caring
Home Support
Services Pty Ltd
Suite 5,
282 Plenty Rd,
PRESTON,
VIC 3072
 1300 796 675www.kindercaring.com.au  
Kyeema Support
Services
PO Box 86,
PORTLAND,
VIC 3305
(03) 5521 7820   
La Vita CarePO Box 196,
MALVERN, VIC 3144
(03) 9889 0357 YesYes
Life Health ServicesLevel 1,
104A 
Amada Dandenong Plaza,
Cnr Walker and McCrae Streets,
DANDENONG, VIC 3175
(03) 9212 3590lifehealthservices.com.au  
Lifestyle Centred
Services
434 Nepean Hwy,
FRANKSTON,
VIC 3199
(03) 9483 4755www.lifestylecentred.com.auYesYes
Lifestyle SolutionsSuite 1,
7-9 Mallett Rd,
TULLAMARINE,
VIC 3076
(03) 9338 1867www.lifestylesolutions.org.auYesYes
Live TasmaniaPO Box 1003,
MOONAH,
TAS 7009
    
LiveBetter
Community Services
Level 1
435 Lords Place,
ORANGE,
NSW 2800
 livebetter.org.au   
MannaCare371 Manningham Rd,
DONCASTER,
VIC 3108
(03) 9856 1270www.mannacare.org.auYesYes
McCallum Disability
Services Inc
29 Learmonth St,
BALLARAT,
VIC 3350
 www.mccallum.org.au  
Mecwacare1287 Malvern Rd,
MALVERN ,
VIC 3144
 www.mecwacare.org.au  
Melba Support Services40-50 Melba Ave,
LILYDALE,
VIC 3140
(03) 9212 0100www.melbasupport.com.au  
Menzies Support
Services
(Dame Pattie
Menzies Centre Inc)
2456 Goulburn Valley Hwy,
ALEXANDRA,
VIC 3714
(03) 5772 1888dpmc.org.au  
Mercy Centre LavingtonPO Box 440,
LAVINGTON,
NSW 2641
 www.mercycentre.org.au  
Mercy Home and
Community Care
Level 212 Shelley St,
RICHMOND,
VIC 3121
1300 466 322www.mercyhealth.com.au  
MHA CarePO Box 376,
YARRAWONGA,
VIC 3730
    
Morcare Services
Pty Ltd
677 Boronia Rd,
WANTIRNA,
VIC 3152
(03) 9800 4433www.morcare.com.auYesYes
Mpower71 Koroit St,
WARRNAMBOOL,
VIC 3280
(03) 5561 8111   
Multicap  Ltd269 Padstow Rd,
EIGHT MILE PLAINS,
QLD 4113
(07) 3340 9000www.multicap.org.au  
Neuro Practice
Carer Support
28 Moran St,
BENDIGO,
VIC 3550
 www.theneuropracticecarersupport.com  
New Aged Care12 Brooke St,
WOODEND,
VIC 3442
0407 556 825www.newagedcare.com.au  
Nextt Pty LtdUnit 2, 6 Railway Pde,
CAMBERWELL,
VIC 3000
(03) 9829 9120www.nextt.com.auYes 
Nextt Pty Ltd12-16 Chippen St,
CHIPPENDALE,
NSW 2008
(02) 8736 7220www.nextt.com.auYes 
Nexus Primary Health72 Ferguson St,
BROADFORD,
VIC 3658
1300 773 352www.nexusprimaryhealth.org.au  
ONCALL Group Australia2/660 Canterbury Rd,
SURREY HILLS,
VIC 3127
(03) 9896 2468www.oncall.com.au  
Open MindsPO Box 8142,
WOOLLOONGABBA,
QLD 4102
 www.openminds.org.au  
Outlook Victoria24 Toomuch Valley Rd,
PAKENHAM,
VIC 3810
(03) 5940 1063www.outlookvic.org.au  
PAL Providing
all living support
PO Box 212,
NUMURKAH,
VIC 3636
 www.palssinc.org  
Parkglen Home Care360 Cheltenham Rd,
KEYSBOROUGH,
VIC 3173
(03) 9798 1633www.parkglen.com.au  
People's First
Choice Australia
Level 2, Suite 105,
19 Lacy Street,
BRAYBROOK,
VIC 3019
(03) 9317 8452www.pfca.com.au  
PinnaclePO Box 359,
ARARAT,
VIC 3377
 www.pinnacleinc.com.auYesYes
PNR Home Nursing
& Health Care Services
PO Box 1600,
WODONGA PRI BX,
VIC 3689
 www.pnrhealthcare.com.au  
Possability175 Collins St,
HOBART,
TAS 7000
1300 067 842www.possability.com.au  
Real Community
Services
PO Box 1249,
OXLEY,
QLD 4075
(07) 3725 6500www.realcommunityservices.com.au  
Right at Home:
Southern NSW
94 Morgan St,
WAGGA WAGGA,
NSW 2650
(02) 5963 2600www.rightathome.com.au/snsw  
Right at Home:
Sunshine Coast 
8/20 Innovation Pkwy,
BIRTINYA,
QLD 4575
(07) 5301 9340www.rightathome.com.aui/sscYesYes
SAI Home and
Community Care
Shop 6,
18-22 Beach St,
FRANKSTON,
VIC 3199
 www.saihomecare.com.au  
SCOPE (Vic) Ltd31-45 Bennett St,
BENDIGO,
VIC 3550
 www.scopevic.org.auYesYes
See Change Supported Accommodation40 Newcombe St,
PORTARLINGTON,
VIC 3223
(03) 5259 1771www.seachangeportarlington.comYesYes
Simply Helping:
Bayside and Peninsula
27 Buckley St,
NOBLE PARK,
VIC 3174
(03) 9574 0924www.simplyhelping.com.auYesYes
Simply Helping:
Central Highlands and Djerriwarrh
109 Fisken Rd,
MOUNT HELEN,
VIC 3350
 www.simplyhelping.com.auYesYes
Simply Helping:
Geelong and Barwon
21 Koomeela Dr,
TORQUAY,
VIC 3228
(03) 5261 4808www.simplyhelping.com.au/geelong-barwonYesYes
Simply Helping:
Gippsland South & West
13 Sedgwick Crt,
LYNBROOK,
VIC 3975
 www.simplyhelping.com.au  
Simply Helping:
Goulburn Valley
226 Faithfuls Creek Rd,
EUROA,
VIC 3666
(03) 5795 1635www.simplyhelping.com.au  
Simply Helping:
Inner & South  Eastern Melbourne         
27 Buckley St,
NOBLE PARK,
VIC 3174
(03) 9574 0924www.simplyhelping.com.auYesYes
Simply Helping:
South West
24 Pynsent St,
HORSHAM,
VIC 3400
(03) 5381 2076www.simplyhelping.com.au  
Skills Connection Inc.50 Rae St,
COLAC,
VIC 3250
(03) 5231 2333www.skillsconnection.org.au  
Skills Innovative
Training Enterprise Inc.
19 Moorefield Park Dr,
WODONGA,
VIC 3690
 www.siteinc.org.au  
Smarter ConnectionsUnit 15/
326 Settlement Rd,
THOMASTOWN,
VIC 3074
(03) 8256 3800www.smarterconnections.com.au  
Songbird1B Hartley Dr,
THORNTON,
NSW 2322
(02) 4048 4220www.songbird.com.au  
South Eastern
Community Care
12 Somerville St,
SORRELL,
TAS 7172
(03) 6269 1200www.secommunitycare.com.au  
Southern Cross
Community Healthcare
Pty Ltd
Level 1,
50 O'Connell St,
PARRAMATTA,
NSW 2150
1800 989 000www.scch.com.au  
Southern Stay
Disability Services 
181 Fairy St,
WARRNAMBOOL,
VIC 3280
(03) 5564 3444www.southernway.net  
Spinal Life Australia109 Logan Rd,
WOOLLOONGABBA,
QLD 4102
(07) 3391 2044www.spinal.com.au  
St John's
Community Care
Cnr Kamerunga
and Fairweather Rds,
REDLYNCH,
QLD 4870
 stjohnscommunitycare.org  
Stellar CarePO Box 1212,
EPPING,
VIC 3076
 0458 008 225www.stellarcare.com.au  
Sunraysia Residential
Services (SRS)
877 Fifteenth St,
MILDURA,
VIC 3500
(03) 5022 1741www.srsinc.com.auYes 
Supreme Health ServicesUnit 9, 9 Wyuna Rd,
CAULFIELD NORTH,
VIC 3161
(03) 9525 9325www.supremehealthservices.com.auYes 
SynapsePO Box 3356,
SOUTH BRISBANE,
QLD 4101
(07) 3137 7400www.synapse.org.au  
The Bridge IncPO Box 7030,
DANDENONG,
VIC 3175
(03) 8710 8555www.thebridgeinc.org.auYesYes
Trio Support Services139-141 Langtree Ave,
MILDURA,
VIC 3500
(03) 5022 7778www.triosupport.com.au  
Triple B International61 Kilkenny Circle,
WATERFORD,
WA 6152
(08) 9450 8868www.triplebinternational.com.au  
Uniting
(Victoria and Tasmania)
Level 6,
250 Victoria Pde,
EAST MELBOURNE,
VIC 3000
(03) 9192 8100www.vt.uniting.org  
Villa Maria SocietyLocked Bag 20,
KEW,
VIC 3101
 www.villamaria.com.au  
We are VividPO Box 1,
ECHUCA,
VIC 3564
 www.murrayhumanservices.org.au  
We Care
Staffing Solutions
Suite 2,
13-15 Thompson St,
FRANKSTON,
VIC 3199
(03) 9770 6372wecarestaffingonline.com.au  
Wellways Australia276 Heidelberg Rd,
FAIRFIELD, VIC 3078
 www.wellways.orgYesYes
West Wimmera
Health Service
PO Box 231,
NHILL, VIC 3418
(03) 5391 4222   
Woodbine Inc54 Craig Ave,
WARRACKNABEAL,
VIC 3393
(03) 5398 2166www.woodbine.org.au  
Yooralla244 Flinders St,
MELBOURNE, VIC 3000
(03) 9666 4500www.yooralla.com.au 

We’re here to help you get your life back on track after your transport accident.

If you need help with personal care and daily living after your accident, we can pay for attendant care provided within Australia, or for up to 8 weeks a year outside Australia.

From 26 September 2018, we can pay for an additional 4 weeks of attendant care outside of Australia when you need to travel as part of your employment.

If you require temporary services and support with personal care and everyday living after you leave hospital we can fund post acute support.

How attendant care will help

Attendant care support workers will visit you to help you with the activities of personal care, daily living or accessing the community. Attendant care can include daytime or overnight support, depending on your needs.

This support service aims to help you regain your independence and get back on track.

How post acute support will help

Attendant care support workers will visit you to help you with showering, dressing, mobility, banking and shopping.

This support service aims to support you while you recover and can do these tasks yourself.

Your safety

The TAC takes your care, safety and wellbeing very seriously. Your attendant care or post acute support should be delivered in a way that makes you feel safe and respected.  For more information, please refer to Your Care.

Provider requirements

Your attendant care provider must be registered with us before they can provide attendant care or post acute support. Our Independent Registration against Quality Standards (IRQS) requirements ensure that providers that are registered with us have met high standards in regards to their policies and work practices, and we monitor providers to ensure that these standards continue to be met.

See our list of IRQS registered providers.

Extra information about using family and friends as your attendant care support worker is below.

How we approve these services

After your transport accident, your doctor, occupational therapist or treating team may recommend that you need help with personal care and everyday living.

Your Occupational Therapist or other medical professional in your treating team will complete a Functional Independence Assessment for us, or will do a review and make us aware of your needs.

When necessary we will work with your treating team to ensure you get  the attendant care you need, to support you and help you regain as much functional independence as possible.

If you require attendant care for a period of overseas travel, a member of your treating team should provide us with details of the travel and the care you require. We can approve attendant care for up to 8 weeks in any year while you are travelling overseas.  An additional 4 weeks on top of those 8 weeks are available where you require attendant care while undertaking travel as part of your employment.

We may contact your treating team to discuss your progress or request an assessment, to make sure that:

  • You have access to the most appropriate treatment and support.
  • You are getting proven, evidence-based treatment and not receiving treatment that isn't helping you recover.
  • You are moving towards getting your life back on track or being able to live independently.

For post acute support services, your hospital will contact us to ask that you get the help with the tasks of everyday living while you recover at home.

How these services are paid for

We pay for these services:

  • Directly to your service provider, when you have given them your TAC claim number, or
  • If you have to pay, use myTAC to send a copy of your receipt to us and we will repay you.

We pay for your services in line with our responsibilities under the Transport Accident Act 1986.

How much we will pay

There is a limit to how much we will pay for each service. If your service costs more than our maximum rate, you will need to pay the difference.

For a list of rates, see: TAC Attendant Care Fee Schedule.

If you are in receipt of individualised funding and utilising attendant care, see: Individualised Funding and Financial independence.

If you are travelling overseas, any attendant care should be provided by a suitable agency from your holiday destination.

We can only pay for up to 40 hours per week for any combination of post acute support, child care and home services (cleaning and gardening).  Post acute support can only be paid for up to 5 years from your accident unless you have a ‘severe injury’.

What we won’t pay for

We cannot pay for services that:

  • Do not treat, or are not related to, your transport accident injuries.
  • Are not reasonable, necessary or appropriate.
  • Are not clinically justified, safe and effective.
We also cannot pay for your carer’s incidental expenses such as travel, meals and tickets/entry fees for recreational activities or entertainment.

Requests for family members or friends to provide your attendant care

The TAC does not support the employment of family members as paid support workers. This is intended to help preserve your family relationships and to avoid conflicting responsibilities.

If you are unable to find suitable support workers to meet your needs, you can call the TAC to discuss this further. The TAC can pay for services to assist you, such as a Case Manager.

In some circumstances, it may not be possible to find suitable support workers because of your location or exceptional support needs. An attendant care provider may consider a family member as your support worker for short-term employment of up to three months, while other appropriate support workers are found. This arrangement may be extended beyond three months when the provider requires additional time to find an appropriate support worker.

It is at the discretion of the attendant care provider as to whether your family member is employed, based on TAC’s policy, Attendant Care Provider Guidelines and other provider employment requirements.

For family members

A family member who is eligible to provide paid support as described above must be employed by a TAC IRQS registered attendant care provider and meet all the requirements of that provider. This is to ensure that services delivered to you meet industry and community standards. The expectations and responsibilities set out in the Attendant Care Provider Guidelines are to be strictly followed by employer and employee.

As paid employees, family members engaged as paid support workers are subject to the full requirements of the Disability Service Safeguards Code of Conduct (Code) operating in Victoria, and the NDIS Code of Conduct in Victoria and in all other States and Territories.

For providers

Attendant care providers are responsible for determining if they have suitable staff available to meet the service need and to determine if a family member is suitable to be engaged in a paid capacity temporarily.

If you are an attendant care provider, please refer to the Attendant Care Provider Guidelines for more information.

Definitions

The term "family member" in this policy is used to represent a person who is identified by the client as a member of their family, or part of their close personal support network.  This could include but is not limited to an immediate or non-immediate family member, partner, household member, friend and/or legal guardian.

The term “Support Worker” refers to a person being paid for Attendant Care (AC) or disability work who provides personal support, therapy support and/or community access.

For providers

If you are an attendant care provider, please refer to our TAC Provider Guidelines.

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