We’re here to help you get your life back on track after your transport accident. To help you recover from your injuries we will pay for services that you receive from any public or private hospital within Australia.
In the first 90 days after your accident, the TAC can help pay for your hospital treatment without the need for you to contact us for approval first.
When you need to contact us for approval
You or your provider need to contact the TAC for approval of your hospital treatment if:
- It is approaching or more than 90 days since your accident and we have not approved further treatment or services, or
- It has been more than 6 months since you’ve had any treatment or service paid for by the TAC.
When we can pay for hospital services
In the first 90 days after your accident, the TAC approves the hospital treatment you need because of your accident injuries. This includes the cost of your emergency, inpatient and outpatient services. We will also work with your hospital to ensure that you receive the services you require.
After the first 90 days, you will need TAC approval for more hospital treatment.
We may need to approve admissions for non-emergency treatment beforehand. For more information please see: Surgery and medical specialists.
Hospital treatment options
You may be admitted to a hospital as a:
As a private patient you can choose which doctor treats you, and you may have a private room. However this service may cost more than our approved rate and you may need to pay any difference.
Hospital services you may need include:
Other services you can use
We will also pay for support services to help you at home when you leave hospital.
We can also pay for your family’s visiting expenses if they live more than 100kms from the hospital and they visit you in hospital.
Checking your progress
We may contact your physical therapist to discuss your progress or request an assessment to make sure that:
About Victoria’s hospital system
Hospitals provide services including emergency care, surgery and specialist clinics.
Victoria’s hospital system is made up of:
You can receive treatment as:
We deal with public and private hospitals in different ways. Public hospitals are mainly funded by both the state and federal governments, while private hospitals and day procedures are funded by a number of sources, including private health insurance and the federal government.
For more information, see:
How much we will pay
We will pay the cost of treatment provided in public hospitals in Victoria in line with the Department of Health and Human Services Fees Manual.
We will pay the cost of treatment provided in private hospitals in Victoria in line with arrangements and contracts we have in place with each provider.
When there is no existing arrangement in place, fees are paid in line with the Private hospital (non-arrangement) services fee schedule.
We will pay for your treatment and services according to our fee schedule. If your private hospital charges more than the TAC rate, you may need to pay the difference.
Contracted private hospitals:
Arrangement private hospitals:
In other States and Territories of Australia, payment is made on a case-by-case basis.
If you are a private hospital provider please refer to our TAC provider guidelines or your relevant contract and arrangement documents.