myTAC - manage your claim online

Login to myTAC

Summary

Use myTAC to:

  • Update your personal and banking details
  • Submit receipts and claim reimbursements
  • Complete your self-assessment after your accident (if required)
  • Find out about treatments and services the TAC may pay for

Who can use myTAC

You can use myTAC if you are over the age of 16 with an accepted TAC claim.

This includes:

  • New TAC clients
  • Existing TAC clients
  • TAC clients with multiple claims (using the same registration details)
  • Vision impaired clients (using a screen reader)

You can’t use myTAC if you:

  • Do not have an accepted TAC claim
  • Are under the age of 16 with an accepted TAC claim
  • Are an authorised representative or family member of a TAC client. We do this in accordance with the Privacy Act and to keep our client’s information safe and secure.

If you are unsure if your claim is eligible to use myTAC or have questions about who can use it on your behalf, please call us on 1300 654 329 between 8.30am-5.30pm, Monday to Friday.

How to download and register for myTAC

You can either:

  • Download the myTAC app on your mobile device. Search myTAC in the Apple iTunes or Google Play store.
  • Use the myTAC web portal on your computer.

You can use the web portal and the app with the same login details.
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How to register for myTAC

You will need the following details:

  • TAC claim number
  • Address
  • Date of birth
  • Phone number

Once you enter these details, you’ll be asked to follow a simple process to set up your account.

You will need to remember your username and password to login each time.

If you don’t know your TAC claim number, please call us on 1300 654 329. We can help you between 8.30am - 5.30pm Monday to Friday.

How to use myTAC

Login to myTAC

You will need your username and password to login each time to myTAC.

If you have forgotten your login details, please call us on 1300 654 329 between 8.30am-5.30pm, Monday to Friday.

Update your personal and banking details

  1. Select the My Details button
  2. Select the Edit button for the details you want to update.
  3. Some details will require you to enter an access code that is sent to your mobile.
  4. Once your new details are saved, it may take up to two business days for these details to take effect on your claim.

If your bank details are changed less than two days before a payment is due to be issued, the payment will be made into the previous account.

If you want to change your bank details within two days of when a payment is due to be issued, you need to call us on 1300 654 329 to have them changed immediately.

We are available between 8.30am - 5.30pm, Monday to Friday.

Complete your self-assessment

To do your self-assessment in myTAC, you can:

  1. Click the secure link in the SMS message sent to your registered mobile number: https://mytac.vic.gov.au/myneeds. This will take you to a login page for your self-assessment.
  2. Visit the myTAC portal or open the mobile app. Click the 'Complete your self-assessment' button at the bottom of the login page.

If you are already logged in to myTAC, you will need to log out before starting.

Your online self-assessment is available for two days after you receive your first SMS invitation.

If you do not complete the questions within this time, we will contact you by phone.

If you need help completing this, please call us on 1300 654 329 between 8.30am - 5.30pm, Monday to Friday.

Find health and service providers

  1. Select the Find a Provider button. This will take you to a Google Maps page.
  2. In the Google Maps search bar, enter the type of provider you are searching for i.e. Physiotherapist

The map will show you a list of providers closest to your current location.

Send and receive messages about your claim

  1. Select the Send an Enquiry button.
  2. Select the type of enquiry and type your message (maximum 250 characters).
  3. Upload documents if required.

Once you’ve submitted your message, we’ll get back to you via your inbox in myTAC. You’ll receive a notification on your phone when we send you a message.

Submit receipts and claim reimbursements

  1. Scan or take a photo of your receipt and save it to your device
  2. Select the Upload Documents button.
  3. Select the Reimbursement Form button.
  4. Choose the receipt type. Include a description to let us know which items you want us to reimburse
  5. Use the upload receipt button to submit your reimbursement claim.
  6. Make sure your bank details are up to date to avoid any delay in payment.

Each receipt file must be smaller than 10MB.

Valid file types are .doc, .docx, .heic, .jpeg, .jpg, .png, .pdf, .tif, .tiff, .txt, .xls, .xlsx

Send us documents

You can send us documents such as medical certificates, income information or forms to help us manage your claim.

  1. Select the Upload Documents button.
  2. Select the Submit Documents button.
  3. Choose the category your document relates to. Include a message to let us know any further information.
  4. Use the upload documents button to submit your documents.

Each document file must be smaller than 10MB.

Valid file types are .doc, .docx, .heic, .jpeg, .jpg, .png, .pdf, .tif, .tiff, .txt, .xls, .xlsx

Find out about treatments and services the TAC may pay for

  1. Select the ‘Treatments and Services’ button.
  2. Select a treatment or service from the list to find out how to access and pay for this.
  3. If you’re not sure if you are eligible for this treatment or service, please call us on 1300 654 329 between 8.30am-5.30pm, Monday to Friday.

The treatments and services listed are the most common types the TAC will pay for following a transport accident.

We can pay for the reasonable cost of some other medical treatments, rehabilitation services, disability services, travel and household support services you may need.

Learn more about other medical and support services we can pay for, that need our approval.

If you cannot work because of your transport accident injuries, we may also provide temporary income support. Read more about work and income.

How to get help or more information

The app or website isn’t working

There are a few things you can try first:

  1. Check you have internet connection
  2. Try accessing myTAC on a different device

If myTAC is still not working, please call us on 1300 654 329 between 8.30am - 5.30pm, Monday to Friday.

I want to change my password

To change your password in myTAC:

  1. Select the My Details button
  2. In the Password section, select ‘Update’
  3. Complete your current and new password details.
  4. Once submitted, your new password will be effective immediately.

If you are concerned about the security of your account, please call us on 1300 654 329 between 8.30am - 5.30pm, Monday to Friday.

I’ve lost my phone or device

Your personal details and claim information in myTAC is still safe and secure.

You can download the app to a new device or access the web portal on a desktop computer using the same login details.

I want to see the terms and conditions

Before setting up a myTAC account, you must accept the terms and conditions. You can read them here.

How does the TAC protect my privacy?

The TAC respects your privacy and treats this issue very seriously. Find out more about how we protect your privacy here.