A future where every journey is a safe one

Travel and accommodation

How the TAC can help with travel and accommodation

When we accept your TAC claim, you are covered for:

You don't need to contact us for this travel if it's:

  • In a private car
  • On public transport
    • In a train, bus or tram. Keep your receipts or tickets and we can reimburse you.

If you need to travel by taxi, you need to contact us for approval first.

How we pay for your travel

If you have paid for public transport, scan or take a photo of your receipts, tickets or myki statements. Send them to us with the ‘Upload documents’ button on myTAC, or by email to info@tac.vic.gov.au and we will repay you.

Send us a completed Travel expense declaration form and we will reimburse your travel in a private vehicle.

Immediate family members need to send us a TAC Visiting Expenses Declaration to claim the cost of visiting an injured person in a hospital.

Taxi travel

You need to contact us for our approval before we can pay for your taxi travel.

We may pay for taxi travel if:

  • You can’t drive or take public transport because of your accident injuries
  • The travel is to and from medical, rehabilitation or disability services related to your transport accident injuries.

We will check your taxi use and may contact your health provider to confirm your need for taxi travel.

If you misuse taxi travel we may ask for reimbursement of payments made or take further action.

How to find out if you can get taxi travel

  1. Please call the TAC to speak to your claim manager
  2. To make a decision about taxi travel, your claim manager will think about:
    1. your injuries,
    2. where you need to travel to, and
    3. how you travelled before your accident.
  3. If we can pay for your taxi travel, we will give you a code that you can use to book a taxi through 13CABS
  4. We will let you know how long you can use this code for
  5. 13CABS will bill the TAC for your travel, you won’t be out of pocket.

Travel and accommodation for family members

If you're in a hospital, we will pay for travel and accommodation for family members who live more than 100km away to visit you.

If you are a dependent child we can pay for your parent’s travel and accommodation so they can visit you in the hospital.

How to book your own travel and accommodation to visit an injured family member

You can book your own travel and accommodation to visit a family member injured in a transport accident if you are:

Please call Corporate Traveller on 03 5222 2387 to book your travel and accommodation. Have these details when you call:

  • TAC claim number of the injured person
  • Details of the people travelling to visit them in the hospital.

When you book travel and accommodation with Corporate Traveller, you will not be out of pocket. Corporate Traveller will invoice the TAC.

There is a maximum amount we can pay for travel and accommodation. We will get in touch with you to let you know when you are close to spending this amount.

Private vehicle travel reimbursement (for clients) fees

If you travel in a private car to and from treatment related to your transport accident injuries, we can repay you 30 cents for each kilometre you travel.

Please complete a Travel expense declaration form to make a claim.

This fee should be read in conjunction with the policy on travel benefits.

How we calculate the private vehicle travel reimbursement rate

The reimbursement rate is based on methodology recommended by the motoring organisation the Royal Automobile Club of Victoria (RACV).  This methodology calculates the "average" running costs and vehicle depreciation associated with travelling extra distances for defined purposes associated with a TAC claim.

The running costs are made up of the following factors:

  • Tyres
  • Service/repairs
  • Fuel

The estimation of fuel costs is based on the average cost per litre of unleaded petrol for Melbourne during the three month period immediately prior to the RACV report as published by the AAA website.

The TAC will review and update this rate annually based on the recommendations received from the RACV.

Total amount of travel and accommodation the TAC can pay

For family members visiting you in hospital we can pay the costs of a hotel or motel, air fares, petrol, public transport, a hire car or taxis up to a maximum amount of $20,410. This amount applies from 1 July 2019.

The maximum amount does not apply to parents visiting a dependent child in hospital.

Travel and accommodation definitions

Immediate family member

Member of the immediate family of an injured TAC client means a partner, parent, child or sibling of the injured client.

For accidents on or after 26 September 2018, a grandparent is also included as a member of the client's immediate family.

Dependent child

Your child is a "dependent child" if they are financially dependent on you and:

  • under 16 years of age, or
  • over 16 but under 25 years of age and a full-time student or an apprentice*.

A child who has a spouse or domestic partner cannot be a dependent child.

* Apprentice applies to accidents on or after 26 September 2018.

Travel expense declaration form

Summary:

This form is to be used when claiming reimbursement for travel (i.e. private vehicle, public transport and/or taxi) expenses to attend: medical treatment for accident injuries; medical examinations arranged by the TAC; approved rehabilitation or disability services; or work, if you are participating in a formal Return to Work program.

There are two ways to get reimbursed:

  • Online
    The quickest and easiest way to get reimbursed is online. Simply log in to myTAC and send us a copy of your receipt. We will then transfer your reimbursement to your bank account.
    If you haven’t already, register for myTAC here or download the app to your mobile device
  • Post
    Please fill in the form below, attach your original receipts and post to Transport Accident Commission, Reply Paid 2751, Melbourne, Vic 3001

Are your bank details up to date?
The easiest way to keep your bank account details up to date is online. Simply log in to myTAC to update your details.

If you haven’t already, register for myTAC here or download the app to your mobile device to use myTAC.

If you prefer, you can also update your details by completing the Electronic Funds Transfer (EFT) Authority form for TAC clients or by calling us on 1300 654 329.


Travel to work declaration form

Summary:

This form is for claiming expenses related to travel (by private car, public transport and/or taxi) to work. (Claims for travel expenses to attend medical treatment and/or rehabilitation need to be made using a separate form titled Travel Expenses: Declaration).

There are two ways to get reimbursed:

  • Online
    The quickest and easiest way to get reimbursed is online. Simply log in to myTAC and send us a copy of your receipt. We will then transfer your reimbursement to your bank account.
    If you haven’t already, register for myTAC here or download the app to your mobile device
  • Post
    Please fill in the form below, attach your original receipts and post to Transport Accident Commission, Reply Paid 2751, Melbourne, Vic 3001

Are your bank details up to date?
The easiest way to keep your bank account details up to date is online. Simply log in to myTAC to update your details.

If you haven’t already, register for myTAC here or download the app to your mobile device to use myTAC.

If you prefer, you can also update your details by completing the Electronic Funds Transfer (EFT) Authority form for TAC clients or by calling us on 1300 654 329.


Visiting expenses form for family members of an injured client admitted to hospital

Summary:

This form can be used by immediate family members of hospitalised clients to claim travel expenses associated with visiting their loved one/s. Please note, to be eligible for reimbursement, immediate family members must reside more than 100km away from the hospital.

Please email the completed form to info@tac.vic.gov.au or send it to us using MyTAC.


Travel and accommodation

We’re here to help you get your life back on track after your transport accident. To help you get to your treatment appointments and services we will pay for your travel costs in Australia.

While you are in hospital, we can also pay the costs of travel and accommodation so that your immediate family members can visit you if they live more than 100km from your hospital.

If you are a dependent child we can pay for your parents to visit you in hospital.

TAC approved services

We will pay for:

  • Public transport (train, bus or tram) or the cost of kilometres travelled in a private vehicle or hire car for travel related to the treatment of your transport accident injury. We will only pay for travel when you go to see a member of your treating team or when the TAC or your solicitor arranges for you to attend an independent medical examination or impairment assessment.
  • Travel to work, for no more than 24 weeks (consecutive or non-consecutive) up to $1,460. We will also pay for your transport to work as part of an approved return to work program,
  • Travel to one of our pre-vocational or vocational training programs,
  • Travel to an authorised supported employment service,
  • Accommodation and meal expenses when the TAC or your solicitor arranges for you to attend an independent medical examination or impairment assessment.

If your injuries stop you from travelling to education in your usual way, we will pay for a different type of transport. For example, if you normally ride a bicycle to university and you cannot ride because of an injured leg, we will pay for you to take the bus.

We will also pay for any required road tolls or car parking when you see a member of your treating team.

Air travel

Air travel may be paid when you need to see a specialist or to attend a medical examination. We can arrange non-urgent air travel for you.

Travel costs that need TAC approval

Taxi travel

We may pay for taxi travel if you cannot drive or take public transport because of your transport accident injuries.

Taxis will only be approved if you have no other way to get to your TAC related medical appointments or to travel to other locations approved by the TAC.

How we organise the travel services you need

When needed, we will also work with your treating team to help them organise the travel services and support you need.

We may contact your treating team to discuss your progress or request an assessment to make sure that:

  • You have access to the most appropriate treatment and support.
  • You are getting proven, evidence-based treatment and not receiving treatment that isn't helping you recover.
  • You are moving towards getting your life back on track or being able to live independently.

How much we will pay

We pay up to a maximum of 30 cents per kilometre when you use your own vehicle or a hire car to go to your transport accident medical appointments and consultations, or you travel to your workplace or educational facility.

For family members visiting you in hospital we can pay the costs of their travel and accommodation such as a hotel or motel, petrol, public transport, air fares, a hire car or taxis, parking and tolls up to a maximum amount of $20,410. The maximum amount does not apply to parents visiting a dependent child in hospital.

How these services are paid for

If we have arranged a taxi for you to attend a consultation or medical examination we will pay the provider directly. If you have paid for travel expenses you can submit your receipt via myTAC and ask us to repay you.

For public transport repayment you will need to provide details of the travel, including the date, reason for travel and a copy of your receipt, ticket or myki statement.

Immediate family members claiming the cost of visiting the injured person in hospital should submit a TAC Visiting Expenses Declaration. We pay for your services in line with our responsibilities under the Transport Accident Act 1986.

What we won’t pay for

We cannot pay for:

  • A service that is not reasonable, necessary or appropriate
  • Travel where a car has been written off in the transport accident and you want us to cover the cost of hiring a vehicle or pay for associated running costs, such as fuel
  • The costs of travel or taxis that are not used to attend treatment of your transport accident injuries or to go to an approved location
  • The cost of your family member’s meals when they travel, stay in accommodation or visit you
  • The costs of travel or accommodation for your family members after you have been discharged from hospital.