When invoicing for services provided to a TAC client, it's important to include the billing information below. This will help ensure prompt and accurate payment. Without this information we may not be able to pay you, or your payment may be delayed.
You can use this invoice template XLSX, 0.02MB to assist you in preparing your invoices. Please submit a separate invoice for each client when you use this template.
TAC billing standards
Please submit a valid tax invoice with the details below.
- Claim number
- Client name
- Date of birth
- Client address
- Service provider
- Billing address
- Practice address
- Bank details
- Provider’s Medicare stem (if applicable)
- Service/treating provider
- Date of service
- Duration of service
- TAC item number and description as per the TAC fee schedule
- Itemised services
- Total amount of invoice
If you require multiple providers on the one invoice, you must clearly identify the service listed under each health professional/service provider.
If you require further assistance with your invoicing, please contact our Customer Service Team on 1300 654 329. A Customer Service Officer can then guide you through the process so you can receive your payment promptly.
Submitting your invoice
Invoices via LanternPay
Many service providers can process TAC payments through LanternPay, a digital solution that allows you to submit paperless invoices, view payment decisions immediately, and receive payment the next business day.
Invoices by post
Please send an original copy of your invoice to the below address. Please note duplicate accounts, such as statements, photocopies or facsimiles will not be processed for payment.
Transport Accident Commission (TAC)
GPO Box 2751
MELBOURNE VIC 3001
Invoices by email
Please submit your invoice as an attachment, containing only one client per email.
The TAC does not accept MYOB links or Microsoft Excel documents, and this email address is not monitored: firstname.lastname@example.org
Payment of invoices
We pay service providers via Electronic Funds Transfer (EFT). Please complete the EFT/ Direct Deposit Authority form to help ensure the prompt payment of invoices.
You can also access your remittance online when you register for the Westpac PaymentsPlus Portal.
Time limit for submitting invoices
There is a two year time limit from the date of service to submit your invoices. For more information, please refer to our policy on the Time Limit to Apply for the Payment of Medical and Like Expenses.
We can pay the reasonable costs of medical services in line with the Medicare Benefits Schedule (MBS) invoicing requirements. The following invoice templates can assist you in preparing your invoices:
For medical practitioners, we require additional details from our standard requirements. These include the following:
For all medical practitioner invoices
- Name and provider number of medical practitioner claiming for the service
- Name and provider number of the medical practitioner who performed the service (if different from the provider claiming for the service)
- Indication if the procedure was provided for an 'admitted patient' or was performed 'in rooms'
- MBS item number and description of each service (AMA item numbers cannot be accepted)
- Fee for each service
For specialist invoices
- Name of referring medical practitioner and either their provider number or practice details (except in trauma/emergency)
For surgical invoices
- For any surgical procedures provided in a public or private hospital operating theatre, the principal surgeon is required to provide the hospital operation report generated at the time of the surgical procedure with their invoice.
- Location of service
- Side, site or structure of procedure
- When injuries are associated with a compound (open) wound, the medical practitioner must state on their invoice 'Open' or 'Compound' next to the procedure item number.
- Consultations provided in the aftercare period following surgery must indicate 'not normal aftercare' and provide an explanation as defined by the MBS.
For assistant surgeon invoices
- Identification of the principal surgeon
- Identification of the 'assist' as defined by the MBS
To ensure invoices can be processed promptly, please see the requirements outlined in our Pharmacist guidelines.
The following invoice template can assist you in preparing your invoices:
Please see our Invoicing guidelines for legal costs.
Additional information is required for Common Law, VCAT, s.93 and recoveries. Please refer to the TAC's letter of instruction for this information.