Value-based healthcare
Supporting our clients to achieve the best health outcomes possible is at the core of everything we do.
That is why we are moving to develop a value-based healthcare approach that delivers better outcomes, experience and value for all stakeholders.
Working in partnership with our clients and providers on our value-based healthcare journey, we will identify clear and consistent outcome measures and reporting methods. This clarity will improve the experiences of our clients and providers, and allow us to support the most effective care for the Victorian community.
At the TAC, supporting our clients in achieving the best health outcomes possible is at the core of everything we do.
That's why we are moving to develop a value-based healthcare approach to the delivery of TAC services.
Value-based healthcare gives patients more say in their treatment options to ensure they're getting the right support so they can identify and achieve the goals that matter most to them.
Providers work closely together in integrated multidisciplinary teams with the patient at the centre.
When providers focus on outcomes and collaboration, this approach ultimately delivers care more effectively and efficiently.
On our path to value-based healthcare, we will work in partnership with our clients and providers.
Together, we'll define clear, consistent outcome measures and reporting methods.
We'll co-design care pathways that drive quality service delivery and the best possible experiences and outcomes in an efficient way.
And a series of pilots will enable us to test and learn our approach as we go.
Finally, we'll scale up to a value-based healthcare service delivery model as the healthcare system evolves in this direction.
This will improve the experiences of our clients and providers and allow us to support the most effective care for the Victorian community.
Learn more at tac.vic.gov.au/vbhc
About value-based healthcare
Value-based healthcare (VBHC) is a patient-centric approach that seeks to support the delivery of health outcomes at a sustainable cost.
At the TAC, the VBHC approach aims to improve:
- The outcomes that matter to the client
- The client’s experience of their treatment and services
- The provider’s experience delivering treatment and services
- The effectiveness and efficiency of care
Value-based healthcare gives clients more say in their treatment options and empowers them to identify and achieve the goals that matter most to them.
Value-based healthcare ensures providers communicate and work closely together in multidisciplinary teams, with the client at the centre. Clients self-identify reflect on their experience, individual needs and outcomes and shares this information with the provider. The provider team then designs and delivers solutions to meet those needs. They measure the health outcomes and costs for each client and use that information to drive ongoing improvements.
As a result, the client achieves the desired outcomes and has a better experience of care. This translates into a better experience for the provider as well – with higher levels of job fulfilment stemming from better-informed and more-satisfied clients.
With this focus on outcomes, collaboration and data sharing, a value-based healthcare approach ultimately delivers care more effectively and efficiently, with greater value for cost.
Our vision for value-based healthcare
Our approach to value-based healthcare at the TAC will deliver:
For clients:
- Improved satisfaction and experience of receiving care
- Improved outcomes that matter to clients
- Empowered to be active participants in their care
For providers:
- Increased job satisfaction and experience of providing care
- Increased efficiency and reduced wastage
For the TAC:
- Ensuring clients get their lives back on track through improved outcomes
- Increased transparency about the value of services we pay for
For the community:
- Enhanced population health outcomes
- Reduced overall burden of poor health and wellbeing
Our path to value-based healthcare
Since 2020, the TAC has embarked on a large-scale effort to develop a value-based healthcare approach that delivers better outcomes, experience and value for all stakeholders at the TAC.
Working in partnership with clients and providers, we have significantly grown our VBHC capability, knowledge and outcomes via a series of grants, trials, pilots and collaborative service review projects.
In late 2024, the TAC launched the Make Every Day Matter Strategy, including four key strategic goals.
Under this strategy, the principles of VBHC will continue to be embedded across many programs of work to incorporate value-based healthcare in a gradual, measured way.
Initiatives to deliver value-based healthcare
To support our transition to a value-based healthcare approach, we are undertaking the following initiatives:
- Designing and implementing a contemporary and sustainable Occupational Therapy (OT) Service Delivery Model to enhance the delivery of OT services for TAC clients.
- Launching an Enhanced Recovery Program that uses a digital health platform to collect information about a TAC client's health outcomes and experiences. This informs their physiotherapist's clinical decisions and assists them to deliver relevant communication and educational materials to TAC clients.
- Developing a Vocational Rehabilitation Pilot to improve return-to-work outcomes for our clients and explore a new approach to collaboration between vocational service providers and the TAC.
- Introducing an Injury Support Program to provide eligible clients with proactive, evidence-based injury management care coordination.
- Giving eligible clients access to Active Recovery Clinics, an exercise-based rehabilitation program that delivers 12 weeks of support from an interdisciplinary team.
- Creating a Value-based Healthcare Innovation Grant Program to encourage providers to make shifts towards value-based care. Grants have been awarded to providers putting value-based healthcare into practice through innovative projects that support people with transport accident injuries.
- Consulting with thought-leading organisations such as the Value Institute for Health and Care and the Australian Centre for Value-Based Health Care.
Value-based healthcare is so important. It’s an operating philosophy. It’s a theoretical framework of how do you adopt client experience, client outcomes, provider experience and cost of what you’re buying, into everything that you do in your organisation.
It’s being clear on what you’re buying and whether or not that is actually delivering you an outcome. So it’s not paying less for a service. It’s making sure that what you’re buying is efficient and effective.
It’s not about the money. It’s about how is the system structured to deliver the outcomes that matter to our clients and to the community.
So what we want our clients to achieve is really feel like their needs are being heard and addressed. I see clients get better healthcare outcomes so that our clients can get back to work, back to life and participate in the community in ways that they feel fulfilled in their lives.
For more information
The TAC has a dedicated team to advance our work towards value-based healthcare. If you have questions or would like to learn more, please email them at vbhc@tac.vic.gov.au.
For any value-based healthcare procurement- or tender-related queries, please email the Procurement team at procurement@tac.vic.gov.au.
