How to make a TAC claim

We understand that you’ll be upset at this time and may not feel like doing any paperwork. Save as many details about your accident as you can, as this will help with your claim and help us to help you.

If you’ve been injured in a transport accident please follow the steps below.

Step 1 – Collect the following information

  • Accident details - the location, circumstances and injuries
  • Details of the vehicles involved, including registration numbers and names of occupants
  • Details of any persons who witnessed the accident
  • Details of police attendance or date reported to police including officer names and station
  • For public transport accidents, please provide:
    • Name of the public transport operator
    • Name of the person at the public transport operator that the accident was reported to
    • Name of the public transport driver
    • Accident details including vehicle number, location, route of travel, date and time of travel
  • The name of the health professional you have seen for the injuries you got in your accident
  • Employment/income details if you have had more than five days off work due to the accident
  • Your bank details

Step 2 - Make a TAC claim

Call the TAC on 1300 654 329, the TAC will record the details you collected in step 1. This information will be used to assess your claim. You will be sent a Claim for Compensation Summary which contains the information you have provided to the TAC.

You will also be given a claim number to refer to when you deal with the TAC.

Step 3 – After we accept your claim

When we accept your claim, we will send you a TAC claim number. You need this number to access approved treatments and services that we pay for.

There are a few important things you need to do:

  1. Read your Claim for Compensation Summary. Please contact us if any information is incorrect.
  2. Complete and return the ‘Authority to release information form’ within 14 days.
    We use this form to get information about your transport accident injuries and what you need to recover. We need this information to manage your claim and make decisions about what we can pay for.
  3. Download myTAC, our mobile app and web portal. You can use myTAC to manage your claim online.  Download it now or register at mytac.vic.gov.au.
  4. Make an appointment with your doctor or speak to your hospital treating team about your treatment options. Give your TAC claim number to the receptionist so they can bill the TAC for your visit.
  5. In the first few weeks we may contact you by SMS or phone to complete a short survey. We call this the TAC self-assessment. We use this information to make sure you get the right support from the right team at the TAC.

Things to note:

  • You have 12 months to lodge a claim from the date of your accident, or the date an injury from your accident first becomes evident. More information, including exceptions to the 12 month time frame, is available in our Making a claim for compensation policy.
  • If the police did not come to the accident, you must report your transport accident to the police before you can lodge your claim.
  • If your accident was on public transport, you must report the accident to the public transport operator (e.g. Yarra Trams, Metro Trains or the relevant bus company).