A future where every journey is a safe one

For health and service providers

Health and service providers play an integral role in supporting the recovery of a person injured in a transport accident. In this section you will find all the information you need to work with TAC clients.

System upgrade - payment delays

Due to our recent system upgrade to reduce your administrative burden we are experiencing some delays in payments to service providers for mailed or faxed invoices.  Please do not re-send invoices, our accounts team are working hard to get you paid as soon as possible.

Invoices submitted via LanternPay are unaffected, and the LanternPay rebate is being extended until Friday 18th May so eligible providers can continue to get next business day payments fee-free while we catch up on the backlog.

Less paperwork, more certainty

The TAC has unveiled key changes to reduce the paperwork required of service providers when they treat TAC clients. The changes are in support of the TAC 2020 Strategy, which aims to reduce road trauma and help clients get their lives back on track.

Starting in mid-March, the TAC will offer a wide range of pre-approved treatments and services, which you can deliver, and refer patients to, without sending an approval request or calling the TAC first. You can be assured of payment in line with the TAC fee schedule for any treatment or service on the pre-approved list, with no need to contact the TAC beforehand. Find out more about the upcoming changes.

Registering with the TAC

Registering with the TAC

If you’re a health, disability or service provider and you would like to provide services to our clients, you can register using our simple online registration form.

Find out more about Registering with the TAC
Working with TAC clients

Working with TAC clients

Everything you need to know about working with us to provide treatment, support and assistance to our clients after they’ve been injured in a transport accident.

Find out more Working with TAC clients
Invoicing and fees

Invoicing and fees

Use LanternPay for fast processing and next-day payment, or you can invoice us manually for weekly payment. Payment is made according to our approved fee schedules.

Find out more Invoicing and fees
For health professionals

For health professionals

Visit your profession’s page for the fees, policies, clinical resources and forms that relate to you.


Find out more For health professionals
For disability service providers

For disability service providers

Disability services may be required to support our severely injured clients. Find out how to work with us, support our clients and manage reporting and requirements.

Find out more For disability service providers
For legal professionals

For legal professionals

Here you’ll find information on TAC legislation and regulations, dispute protocols, joint medical examinations, impairment requirements and invoicing guidelines.

Find out more For legal professionals
Documents and forms

Documents and forms

Need a specific form or information brochure? Here you’ll find all the documents you need for dealing with our clients after their transport accident.

Find out more Documents and forms