Providing feedback

Your feedback plays a very important role in letting us know what things we are doing well and where we need to improve. Surveys are conducted every three months with people who have a claim with the TAC. 

You can also email, or call the TAC on 1300 654 329 to provide your feedback on the service you receive.

If you would prefer to write a letter to the TAC, you can post it to:

Review Manager
Transport Accident Commission
PO Box 742
Geelong VIC 3220

Your feedback could be about:

  • The level of service provided by the TAC
  • A TAC advertisement or sponsorship
  • Your interactions with TAC staff

Your feedback will be directed to the appropriate manager. If you wish to receive a response from the TAC, please also include your postal or email address.