General provider guidelines

How to register as a TAC provider

If you are a health or service provider delivering treatment or services to a TAC client, you can register with us here.

Your responsibilities

Health and service providers can support TAC clients with treatments and services that:

Confirming eligibility

Before providing a treatment or service, you can confirm that your patient/client has an accepted TAC claim by either:

  • asking them to share their TAC claim number with you (found on their claim acceptance letter or the myTAC app),
  • checking in LanternPay, our online payment platform for eligible providers, or
  • calling us so we can confirm the claim.

What we can pay for

Within the first 90 days of the client's accident, we can help pay for some treatments and services without the need for you or the client to contact us for approval first. In other circumstances, you or the client will need to contact us for approval.

For details access:

For details on what we cannot pay for, access:

Telehealth services

In response to COVID-19, we can help pay for telehealth services for eligible providers. Refer to the Telehealth page for further information.

Travel

We can help pay the reasonable cost of travel where:

  • It is clinically justified for you to conduct treatment in the community, or you are the most appropriate option in that locality, and
  • The treatment has an associated scheduled fee/item number.

The following requirements apply:

  • Travel time will only be paid for travel to and from your practice address and the patient’s residence or place of appointment.
  • Travel distances are reasonable between the practice base and the client’s home.
  • Where you visit more than one TAC client in a single travel period, total travel costs should be split equally for each.
  • If you book multiple appointments on the same day, please organise them efficiently, as we cannot pay for down time between appointments.
  • When invoicing for travel, keep a record of travel details – points of origin, destination and duration of travel – in case we need it.

How to get paid

You can invoice us by email or post by following our invoice requirements.

Many treatments and services can be invoiced via LanternPay, our online payment platform, which enables next-business day payments.

Other things to note

Gap in treatment

If our client has not received treatment or service from you in 6 months they will need to seek approval from us before we will pay for further treatment. Ask our client for a copy of their approval if you haven’t seen them in 6 months.

Medical excess

For accidents that occurred prior to 14 February 2018 a medical excess may apply. Visit the medical excess page to see if it applies to your patient.  If the medical excess applies you will need to invoice the client directly.

When further information is needed

We may contact you or the client for information about their treatment or service. This information helps us understand more about the client’s injuries and the treatment and support they need, so we can make decisions about what we can help pay for and for how long.

We will review the client’s treatment to ensure it’s reasonable, clinically justified, outcome focused and in line with the Clinical Framework.

We can release a treatment report to the client, another health practitioner or the client's legal representative upon receipt of a verbal or written request from a client or their legal representative.

If you are a health practitioner, clinical notes will be paid for in accordance with Schedule 2 of the Health Records Regulations 2012 and under the guidelines set out in the Health Records Act 2001.

For more information

Access the relevant provider guideline or our policies for health and support services.