As registered providers, you can provide treatment and services to our clients when they are required as a result of a transport accident injury. To register as a provider you must complete a registration form or submit your first invoice.
Billing and payments can be managed online using LanternPay where services are approved by the TAC. Visit How to invoice to view eligible services. These payments will be processed overnight. Invoices can also be mailed to us, with payments processed each week.
A number of treatments and services are automatically approved, such as medical and hospital treatment, ambulance and allied health. Other services require approval by a treating medical professional, and some we must first approve. And some services for client's whose accidents occurred prior to 14th February 2018 may need to meet the medical excess.
Click on the tabs above for full details on our requirements, invoicing and payments and what we can and cannot pay for.
For the specific guidelines that apply to you, see: Provider guidelines.
If you are a registered TAC provider, you can provide treatment and services to our clients when they:
- Are required as a result of a transport accident injury.
- Are safe and effective.
- Promote recovery, functional independence or self-management.
How to register as a provider
To register, you may:
What we can pay for
The following services are approved for all our clients:
- hospital (including surgery for the first three months from the date of accident)
- medical (including medical imaging)
- allied health
- mental health
- interpreting services
- equipment under $1,000
We generally do not require requests, clinical notes or reports before we will pay for the above services. However, when requested, allied health providers must complete an Allied health treatment and recovery plan.
We must approve in writing any services not listed above.
Requests for approval must be in writing from an appropriately qualified health professional and include the following information:
- claim number
- transport accident injury being treated
- type of treatment or service being requested
- rationale as to why it is required
- proposed date of the service/treatment
- number of services proposed or expected duration
- date treatment will be reviewed
- functional goals/outcome measure that will be used to evaluate the treatment
- self-management strategies in place
We will consider the principles of the Clinical Framework when considering whether a treatment or service request is reasonable and appropriate. We will then respond to written treatment and service requests as set out in our TAC Service Charter.
We can pay the reasonable cost of travel without prior approval where:
- It is clinically justified for you to conduct treatment in the community, or you are the most appropriate option in that locality, and
- The treatment has an associated scheduled fee/item number.
The following requirements apply:
- Travel time will only be paid for travel to and from your practice address and the patient’s residence or place of appointment.
- Where you visit more than one TAC client in a single travel period, total travel costs should be split equally for each.
- If you book multiple appointments on the same day, please organise them efficiently, as we cannot pay for down time between appointments.
- When invoicing for travel, keep a record of travel details – points of origin, destination and duration of travel – in case we need it.
As providers, you are expected to:
- Comply with all relevant legislative requirements, such as the Income Tax Assessment Act 1997 and the Charter of Human Rights and Responsibilities 2006.
- Comply with all other responsibilities relating to your profession or service.
Health professionals should also follow the principles of the Clinical Framework for the Delivery of Health Services (Clinical Framework) into their clinical practice. This is based on the following principles:
- Measurement and demonstration of the effectiveness of treatment.
- Adoption of a biopsychosocial approach.
- Empowering the client to manage their injury.
- Implementing goals focused on optimising function, participation and/or return to work/health.
- Base treatment on best available research evidence.
Medical excess (applies to accidents before 14th February 2018)
Clients whose accidents occurred prior to 14th February 2018 are required to pay the first $629 of treatment costs for medical services (excluding hospital and ambulance) before the TAC can fund their ongoing treatment unless:
- the client or an immediate family member were admitted to hospital as an inpatient; or
- an immediate family member dies as a result of the transport accident.
If a TAC client hasn't reached the medical excess, you need to invoice them directly for any medical treatment and services they receive. Bulk billed services can be used to reach the medical excess amount.
Once the client has provided a declaration to the TAC that they have reached their medical excess, you can begin invoicing the TAC directly.
You can find out if a client is subject to medical excess by:
- using the medical excess tool
- checking if they are available to invoice using LanternPay
- checking client correspondence via the client’s letter or myTAC app
When further information is needed
In some cases we may contact your patient or yourself to seek further information about the treatment or service. We will send any requests for reports or information. We may temporarily cease funding for treatment until the information or report is received.
We can release a treatment report to the client, another health practitioner or the client's legal representative upon receipt of a verbal or written request from a client or their legal representative.
Subsequent, pre-existing and non-accident related injuries
Notify us if your patient has sustained a subsequent or exacerbation of an existing injury.
- Where a pre-existing injury has become aggravated as a result of a transport accident, we will fund treatment for the exacerbation of that injury.
- When a patient is being treated for non-accident related injuries at the same time as accident related injuries, you may only invoice us for the treatment relating to the patient’s accident related injury.
- We will only accept liability for an injury sustained after the transport accident if it is established that a patient’s subsequent injury is a direct result of the injury or injuries originally sustained in the transport accident.
Treatment by an immediate family member
We cannot pay for treatment or services provided by a member of a client’s immediate family, unless exceptional circumstances exist such as:
- Treatment was provided in an emergency situation.
- A client resides in a remote area and the distance to access an alternative healthcare professional is excessive.
When the TAC client has been treated by a family member, care should be transferred to another suitably qualified healthcare professional as soon as practicable.
- check if your patient or client has a TAC approved claim.
- submit invoices online.
- view payment decisions immediately.
- receive payment the next business day.
Mail your invoice
You may also invoice us by mail. Services subject to GST must be submitted on a GST compliant invoice. Your invoice must include:
If multiple providers are required on one invoice, you must clearly identify the service listed under each service provider. Duplicate accounts, such as statements, photocopies or facsimiles will not be processed for payment.
Send your invoice to:
Transport Accident Commission (TAC)
GPO Box 2751
MELBOURNE VIC 3001
We process invoices each week. Payment will be made to your bank account.
Is this your first TAC invoice?
Invoices you submit to us should accurately reflect the goods and/or services that have been provided. Inaccurate, inappropriate or fraudulent invoicing may result in requests for supporting documentation, prosecution, recovery of inappropriately paid funds or other actions.
If you become aware of an error in your invoicing for services provided to our clients, or where there is a concern over the accuracy of the payments that we have made, contact us on 1300 654 329 to rectify the situation.
- Services for a person other than the client (except for family counselling where applicable).
- Services subcontracted to, or provided by, a non-registered provider.
- Services provided outside the Commonwealth of Australia.
- Services where there is no National Health and Medical Research Council level 1 or 2 evidence that they are safe and effective. See: Non-established, new or emerging treatments and services policy.
- The cost of telephone calls and telephone consultations between providers and clients, and between other providers, including hospitals. The exception is GPs coordinating return to work programs approved by us.
- Downtime between appointments or travel expenses unrelated to a consultation.
- The same medical report provided more than once – for example, a re-issue of a previous report or multiple copies.
- A consultation used for the purposes of preparing a medical report. When we request a report, please complete it using your existing clinical notes.
No related fee schedules available
View EFT/Direct Deposit Authority form (only for use by existing TAC providers)
EFT/Direct Deposit Authority form (only for use by existing TAC providers)
View GST compliance information sheet
GST compliance information sheet
To meet tax requirements, providers must include specific information on invoices – and requirements differ depending on the amount being billed. This information sheet explains how to make sure your invoice includes the required details.