Mental health and wellbeing services

How can mental health and wellbeing services help?

Being involved in a transport accident can be a very emotional and challeging time. It's important that you get the right treatment, support and information to help you manage how you are feeling.

Psychologists are professionals trained in the science of how people think, feel, behave and learn. They provide assessment and therapy to clients about their mental health and wellbeing, such as for anxiety, depression and stress.

Psychiatrists are medical specialists who specialise in assessing mental and physical health in order to provide diagnosis, treatment and medication for mental health conditions.

Social workers are trained to support people with a range of issues including family problems, anxiety, depression, crisis and trauma.

How do I find the right mental health service?

Speak to your doctor about how you are feeling. They can help you get the support you need.

Your doctor or treater will look at your needs and refer you to a mental health service or program that’s best able to help.

We can also support immediate family members by paying for family counselling when a loved one dies or has a major injury.

Will the TAC pay for my therapy?

Yes, we will pay for the mental health services you need following a transport accident.

We’ll also keep in touch with you and your therapist to see how your treatment is going and make sure you’re getting the help you need.

How much will the TAC pay?

We will pay for your treatment and services according to our fee schedule. If you are charged more than the TAC rate, you may need to pay the difference.

See: TAC rates related to mental health and wellbeing services.

Psychology Services

Effective 1 July 2018

For Psychology services provided on or after 1 July 2018
Registered for GST
Service DescriptionTAC Item NumberMaximum Payment Rate
Hourly Rate
Pro rata in units of 15 minutes to a maximum of one hour.
Any consultations greater than one hour will require pre-approval  from TAC.
90000$162.78
Group Rate (per person, up to 10 persons)90007$41.99
Family Counselling (To a maximum of $15,000)90001$162.78
Travelling for treatment
(prior approval required).
Pro-Rata rates in units of
15 minutes apply
.
90010$162.78
Travel time claimed in association to an assessment of a client which is carried out at TAC's request. 
Pro-rata rates in units of 15 minutes apply.
90011*$179.16
Psychologist Standard ReportTSP010*$268.73
Mental Health (Psychology) Treatment Plan90050*$137.00
Mental Health (Neuropsychology) Treatment Plan90060*$182.68
Mental Health (Psychology) Treatment Review90055*$137.00
Mental Health (Neuropsychology) Treatment Review90065*$137.00
Mental Health
(e-Therapy)
This Way Up Clinic package
90070$59.07
For Psychology services provided between 1 July 2017 and 30 June 2018
Registered for GST
Service DescriptionTAC Item Number2017/18 Maximum Payment Rate
Hourly Rate
Pro rata in units of 15 minutes to a maximum of one hour.
Any consultations greater than one hour will require pre-approval  from TAC.
90000$159.31
Group Rate (per person, up to 10 persons)90007$41.09
Family Counselling (To a maximum of $15,000)90001$159.31
Travelling for treatment
(prior approval required).
Pro-Rata rates in units of
15 minutes apply
.
90010$159.31
Travel time claimed in association to an assessment of a client which is carried out at TAC's request. 
Pro-rata rates in units of 15 minutes apply.
90011*$175.34
Psychologist Standard ReportTSP010*$263.00
Mental Health (Psychology) Treatment Plan90050*$131.49
Mental Health (Neuropsychology) Treatment Plan90060*$175.34
Mental Health (Psychology) Treatment Review90055*$131.49
Mental Health (Neuropsychology) Treatment Review90065*$131.49
Mental Health
(e-Therapy)
This Way Up Clinic package
90070$57.67
For Psychology services performed by a provider who is not registered for GST
Not Registered for GST
Service DescriptionTAC Item Number2018/19 Maximum Payment Rate2017/18 Maximum Payment Rate
Hourly Rate
Pro rata in units of 15 minutes to a maximum of one hour.
Any consultations greater than one hour will require pre-approval  from TAC.
   
Group Rate (per person, up to 10 persons)   
Family Counselling (To a maximum of $15,000)   
Travelling for treatment
(prior approval required).
Pro-Rata rates in units of
15 minutes apply
.
   
Travel time claimed in association to an assessment of a client which is carried out at TAC's request. 
Pro-rata rates in units of 15 minutes apply.
9GF011$162.86$159.39
Psychologist Standard Report   
Mental Health (Psychology) Treatment Plan9GF050$122.15$119.54
Mental Health (Neuropsychology) Treatment Plan9GF060$162.86$159.39
Mental Health (Psychology) Treatment Review9GF055$122.15$119.54
Mental Health (Neuropsychology) Treatment Review9GF065$122.15$119.54
Mental Health
(e-Therapy)
This Way Up Clinic package
N/A 

Social Work Services

Effective 1 July 2018

For Social work services provided on or after 1 July 2018
Registered for GST
Service DescriptionTAC Item Number Maximum Payment
Rate
Individual Treatment
Initial Consultation SW600 $59.42
Standard Consultation: 
up to 30 minutes
SW602 $47.54
Long Consultation: 
> 30 minutes < 45 minutes
SW604 $71.06
Prolonged Consultation: 
> 45 minutes < 60 minutes
SW606 $94.96
Group Consultation: 
up to 30 minutes 
  
Group Treatment
Group Consultation
(per person)
SW602G $28.60
Travel (with prior approval) SW630 $94.96
All travel is to be separately billed in blocks of 15 minutes.
Reports
Report
When submitting an account for payment, details of the time taken to complete the report must be recorded on the account.
SW640* $104.45
Travel claimed in relation
to providing a report for management-type services such as reviews undertaken at the TAC's specific request, will incur a GST on the applicable TAC maximum fee. 
SW641* $104.45
Travel time can be claimed only for travel to and from the practitioner's practice address and the TAC client's residence.  Where more than one client is visited in a single travel period, total travel costs should be apportioned equally between those clients to whom services have been provided.
For Social work services provided between 1 July 2017 and 30 June 2018
Registered for GST
Service DescriptionTAC Item Number Maximum Payment
Rate
Individual Treatment
Initial Consultation SW600 $58.15
Standard Consultation: 
up to 30 minutes
SW602 $46.53
Long Consultation: 
> 30 minutes < 45 minutes
SW604 $69.54
Prolonged Consultation: 
> 45 minutes < 60 minutes
SW606 $92.93
Group Consultation: 
up to 30 minutes 
  
Group Treatment
Group Consultation
(per person)
SW602G $27.99
Travel (with prior approval) SW630 $92.93
All travel is to be separately billed in blocks of 15 minutes.
Reports
Report
When submitting an account for payment, details of the time taken to complete the report must be recorded on the account.
SW640* $102.22
Travel claimed in relation
to providing a report for management-type services such as reviews undertaken at the TAC's specific request, will incur a GST on the applicable TAC maximum fee. 
SW641* $102.22
Travel time can be claimed only for travel to and from the practitioner's practice address and the TAC client's residence.  Where more than one client is visited in a single travel period, total travel costs should be apportioned equally between those clients to whom services have been provided.
For Social work services performed by a provider who is not registered for GST
Not Registered for GST
Service DescriptionTAC Item Number2018/19 Maximum Payment Rate2017/18 Maximum Payment
Rate
Reports
Report
When submitting an account for payment, details of the time taken to complete the report must be recorded on the account.
SW640F $94.96$92.93
Travel claimed in relation
to providing a report for management-type services such as reviews undertaken at the TAC's specific request, will incur a GST on the applicable TAC maximum fee. 
SW641F $94.96$92.93
Travel time can be claimed only for travel to and from the practitioner's practice address and the TAC client's residence.  Where more than one client is visited in a single travel period, total travel costs should be apportioned equally between those clients to whom services have been provided.

Medical Services Reimbursement Rates / MBS

The TAC has adopted the Medicare Benefits Schedule (MBS) items, explanations, definitions, rules and conditions for services provided by medical practitioners.  When invoicing for medical services, medical practitioners are expected to adhere to the MBS rules unless otherwise specified by the TAC in the Reimbursement Rates for Medical Services booklet or its medical policies.

The Reimbursement Rates for Medical Services booklet below must be read in conjunction with:

At the time of production this publication contained up to date information as released by Medicare Australia (Medicare).  The relevant publication will be updated to reflect any further changes that are implemented by Medicare each year.  Please check our website for the latest version.

If you have any questions about these publications or the reimbursement rates, please contact the TAC on 1300 654 329. Alternatively, e-mail info@tac.vic.gov.au.

Mental health and wellbeing services

We’re here to help you get your life back on track and will pay for mental health services you need as a result of a transport accident.

We can pay for the following services provided in Australia:

  • psychology
  • neuropsychology
  • psychiatry
  • social work

What do these services do?

Psychologists

Psychologists are educated in the science of how people feel, behave and react.  They can provide help with issues such as anxiety, depression, stress and eating disorders. Psychologists do not prescribe medications but use a number of evidence-based tests to determine the mental health and wellbeing of people.

Some psychologists specialise in neuropsychology, which studies the relationship between behaviour, emotion, cognition and brain function. This can be helpful for assessing, managing and rehabilitating people who have suffered a transport accident injury that has caused neurocognitive problems.

Psychiatrists

A psychiatrist is a medical specialist who can diagnose and treat mental health issues and emotional problems that you may experience as a result of your transport accident injuries. They use a range of approaches such as therapy, counselling and cognitive behavioural therapy to help you. They are able to prescribe medication.

Social workers

Social workers are trained to support people that are experiencing family problems, anxiety, depression, crisis and trauma. These may occur as a result of transport accident injuries. Social workers can also provide information and support to people who have mental health issues and require counselling.

For more information, see:

TAC approved service

Mental health treatment and support is a TAC approved service. This means we will pay for a consultation with your doctor to assess your needs, there's no need to contact us first. As part of that consultation, they may refer you to a mental health service.

If you have developed a dependency condition as a result of your injuries, your doctor, psychologist, psychiatrist or social worker may also recommend that you attend a drug or alcohol program.

Where appropriate we will work with your treating team to help them organise the mental health services and support you need.

We may contact your provider of mental health services to discuss your progress or request an assessment to make sure that:

  • You have access to appropriate treatment and supports required for your transport accident injuries.
  • You are getting proven, evidence-based treatment and not receiving treatment that isn't helping you recover.
  • You are moving towards getting your life back on track or being able to live independently.

Counselling for family members

We will support immediate family members by paying for family counselling if their loved one has died as a result of an accident.

We can also support immediate family members if a loved one has:

  • a significant acquired brain injury
  • paraplegia or quadriplegia
  • amputation of an arm or leg
  • burns to more than 50 percent of their body
  • permanent blindness
  • a brachial plexus injury.

Family counselling can only be provided by a psychologist, doctor or social worker and we can only pay up to the maximum amount of $16,510.

If a family member has died, it may also be helpful to read our When a family member dies information. You can also call our Support Coordinators for help and advice on 1300 654 329 or toll free on 1800 332 556.

How treatments and services are paid for

We pay for your treatments:

  • Directly to your psychologist, psychiatrist or social worker, when you have given them your TAC claim number, or
  • If you have to pay, use myTAC to send a copy of your receipt to us and we will repay you.

We pay for your services in line with our responsibilities under the Transport Accident Act 1986.

How much we will pay

We will pay for your treatment and services according to our fee schedule. If your hospital charges more than the TAC rate, you may need to pay the difference.

See: TAC rates related to mental health and wellbeing services.

For accidents that happened before 14 February 2018, we can only pay for psychiatry and psychology services once any required medical excess has been reached. Find out if the medical excess applies to you.

What we won’t pay for

We can’t pay for services that:

  • Do not treat your transport accident injuries.
  • Are not reasonable, necessary or appropriate.
  • Are not clinically justified, safe and effective.

For providers

If you are a provider of mental health services, please refer to the related Provider Guideline:

This section provides links to organisations who offer mental health and wellbeing support.

E-therapy

E-therapy programs are generally free web based support programs where you can access information and counselling to help you to manage mental health issues such as depression or anxiety. These programs can also help if you experience persistant pain or stress.

E-therapy information fact sheet

Peer Support

Peer support is when people share and receive practical information, experiences, emotional support with someone else on a similar journey.

Peer support options are generally free, person centred and aimed at helping people cope with a variety of health and social conditions.

While the TAC recognises that peer support programs can be a valuable support for our clients and encourages clients to participate, any costs related to a peer support program are payable by the client, including but not restricted to, attendance, access and transport.

Principles of peer support as outlined by the Department of Human Services are generally accepted as a guideline for things to look for when sourcing a peer support.

Peer support information sheet

Online mental health resources

Road Trauma Support Services - www.rtssv.org.au

Free phone or face to face counselling for TAC clients and their families.

Ph: 1300 367 797

Beyondblue - www.beyondblue.org.au

Depression and anxiety support.

Ph: 1300 224 636

Better Health Channel - www.betterhealth.vic.gov.au

Easy to understand information about mental health and wellbeing.

Australian Centre for Post Traumatic Mental Health - www.acpmh.unimelb.edu.au

Lifeline - www.lifeline.org.au

Suicide support Ph: 13 11 14