This page also applies to neuropsychology treatment.
If you have claimed psychology treatment before and would like more information, please see the Mental Health (Psychology and Neuropsychology) policy.
Will the TAC pay for psychology treatment?
The TAC will pay for your psychology when:
- You have an accepted TAC claim
- You have met the TAC's medical excess (this is waived if you were admitted to hospital as an inpatient)
- You have been referred to a psychologist by your General Practitioner
- The psychology is for your accident related injuries
- Your psychology is helping you make progress in your recovery.
The TAC will make decisions about paying for your psychology treatment in the time-frames set out in the TAC's Service Charter.
Who can provide psychology treatment?
The TAC can pay for psychology treatment provided by a registered and qualified psychologist.
We cannot pay for psychology treatment provided by a social worker or counsellor.
Refer to the Social Work – information for client's page for more information about what we can pay Social Workers to do.
Can I choose my own psychologist, or will the TAC choose one for me?
- You must choose your own psychologist, the TAC can't choose one for you
- You need to send the TAC a copy of your referral to the psychologist, we will then let you know if your treatment is approved by sending you a letter
- When you call to make your first appointment, let the psychologist know you are a TAC client and that you have an accepted TAC claim. You should talk to them about the TAC's payment limits
- You do not need to fill out a form.
How long will the TAC pay for my psychology?
- There is no maximum number of psychology services the TAC can pay for
- We may ask your psychologist to submit a treatment plan which tells us what you need and for how long.
How the bills are paid
- In most cases your psychologist will bill the TAC directly for your treatment
- If you have paid a bill yourself, keep the receipt and send the original to the TAC for reimbursement. You should make a copy of the receipt for your own records
- There is a limit to how much the TAC will pay for each psychology service. If your psychologist charges more than the TAC maximum, you will need to pay the difference. This is known as paying 'the gap'.
The TAC Medical Excess may apply to these services
Mental Health services provided by a Medical Practitioner (including General Practitioners and Psychiatrists) are funded in accordance with the Medical Practitioners policy.
Please refer to the Family Counselling policy for information about providing Family Counselling services to the immediate family members of a person who dies or is severely injured in a transport accident.
The TAC can pay the reasonable costs of psychology services when required as a result of a transport accident injury under section 60 of the Transport Accident Act 1986 (the Act), on referral from a medical practitioner.
The TAC will periodically review a client's entitlement to psychology services to ensure that the treatment and services remain reasonable for the transport accident injury and are payable under the Act.
The TAC has developed the Clinical Framework for the Delivery of Health Services (Clinical Framework) to set out key principles for delivery of services to clients.
The Clinical Framework is based on the following principles:
- Measurement and demonstration of the effectiveness of treatment
- Adoption of a biopsychosocial approach
- Empowering the client to manage their injury
- Implementing goals focused on optimising function, participation and/or return to work/health
- Base treatment on best available research evidence.
The TAC expects that all health professionals providing services to clients integrate the principles of the Clinical Framework into their daily practice.
Further information about the Clinical Framework can be found at www.tac.vic.gov.au.
In this policy, mental health is considered a state of emotional and social wellbeing in which the individual can cope with the normal stresses of life and achieve their potential. It includes being able to work productively and contribute to community life. Mental health is not simply the absence of mental illness
What can the TAC pay for in relation to psychology services?
The TAC can pay the reasonable costs of psychology services for a client who has been referred by a medical practitioner:
- required as a result of the transport accident injury
- that are clinically justified, safe and effective
- that promotes progress towards functional independence, participation and self-management.
Please note that the TAC will not pay for more than one initial consultation by the same provider or clinic unless there are exceptional circumstances, for example where a significant period of time has elapsed since the client last received psychology treatment.
The TAC can pay for consultations to a maximum time-limit of 60 minutes per consultation. For any consultations greater than this period a treater must provide clinical justification for an extended session and prior approval must be given by the TAC. This includes:
- the administration of psychometric tests that take longer than 60 minutes - any test results must be sent to the TAC
- where the trauma focused intervention (i.e. trauma focused cognitive behavioural therapy or eye movement desensitisation and reprocessing) being delivered requires a discrete number of extended sessions*
- where it has been agreed that it is more appropriate for the client to undertake longer but less frequent sessions, e.g. for a client who travels excessive distances for treatment
- services provided by a neuropsychologist.
* The Australian Guidelines for the Treatment of Acute Stress Disorder & Posttraumatic Stress Disorder (Australian Centre for Posttraumatic Mental Health, 2013) state that in most cases 8-12 sessions of trauma focused treatment is usually sufficient.
To expedite payment of accounts, the TAC encourages treating psychologists to seek prior approval for extended consultations.
The TAC can pay the reasonable costs of group consultations provided by a psychologist. Group consultations must consist of a minimum of four and a maximum of 10 clients in a group receiving continual overall supervision and treatment.
The TAC can pay the reasonable costs of family counselling for the immediate family of a client who dies or sustains a severe injury as a result of a transport accident. Refer to the Family Counselling policy.
The Australian Government's mindhealthconnect website provides up to date information and resources to assist with mental health issues. The site provides a list of endorsed online e-therapy services as well as other information about anxiety, stress and depression.
E-therapy programs are generally free web-based support programs where people can access information and counselling, and undertake cognitive behavioural therapy modules to assist them in managing persistent pain or mental health issues such as anxiety and depression.
The TAC can reimburse the reasonable costs of e-therapy services where:
- there is a cost associated with accessing the service, and
- the e-therapy program is registered as a content partner with the mindhealthconnect website and;
- the client has been referred by a medical practitioner or psychologist.
For more information refer to the TAC factsheet e-therapy – online mental health and persistent pain resources.
The TAC can pay the reasonable costs for a psychologist to attend a meeting where:
- attendance at the meeting has been requested by the TAC as part of the independence planning process, or
- prior written approval has been provided by the TAC, and
- the need for attendance is clinically justified.
The TAC can pay the reasonable costs of travel time for psychologists where:
- prior written approval has been provided by the TAC
- a request has been provided by a treating practitioner confirming that the client is medically unfit to travel, or clinical justification has been provided by the treating therapist that the treatment should be delivered in a community setting, for example home, work or school
- the psychologist providing treatment is the most appropriate according to the geographic location of the client and the therapy specialty required
- travel time is separately billed and is reimbursed on a time only basis at a pro rata rate.
Refer to the Psychology Fee Schedule for information about how to invoice travel.
Who can provide psychology services?
Psychology services can be provided by a psychologist who is registered under the Health Practitioner Regulation National Law to practice in the psychology profession (other than as a student).
Neuropsychology services can be provided by a psychologist whose registration is endorsed under section 98 of the Health Practitioner Regulation National Law Act as being qualified to practise as a clinical neuropsychologist.
The TAC prefers that the treating psychologist has knowledge and skills in the assessment and treatment of people with problems relating to post-traumatic mental health.
What information does the TAC need?
For clients with a 'severe injury' treatment will be approved as part of the independence planning process. The psychologist will be required to submit initial baseline measures within 10 working days of approval of treatment from the TAC. Outcome measures are to be maintained and recorded throughout the treatment and provided to the TAC upon request.
For all other clients the TAC does not require any information from the psychologist before commencement of initial treatment for a client's transport accident injury.
After initial treatment has commenced, the psychologist must submit to the TAC a Mental Health Treatment Plan (psychology or neuropsychology), which includes baseline measures, where the psychologist expects to provide more than five sessions of treatment. This also applies to clients who have:
- been previously treated at another psychology clinic
- received psychology treatment and it is more than 12 months since the last treatment session.
For all clients, the TAC may contact the client or psychologist for further information if required. In some circumstances a Mental Health Treatment Review (MHTR) (psychology or neuropsychology) may be requested by the TAC. Psychologists should not submit a MHTR or written reports unless specifically requested by the TAC.
In relation to psychology services, what will the TAC not pay for?
The TAC will not pay for:
- treatment or services that are not in line with the Clinical Framework
- treatment or services for a person other than the client
- treatment or services provided by probationary psychologists
- neurotherapy treatment
- E-therapy services that are not endorsed by Mindhealthconnect, or are free to the public
- E-therapy services that are not referred by a medical practitioner or psychologist
- fees associated with cancellation or non attendance
- treatment or services provided outside the Commonwealth of Australia
- treatment or services provided by telephone or other non face to face mediums
- telephone calls and telephone consultations between providers and clients, and between other providers, including hospitals
- non-hospital services provided more than once on the same day to the same client
- treatment or services where the cost is included in the hospital bed fee. Refer to the Public Hospitals policy and the Private Hospitals policy
- treatment or services provided more than 2 years prior to the request for funding except where the request for payment is made within 3 years of the transport accident. Refer to the Time Limit to Apply for the Payment of Medical and Like Expenses policy.
Effective 1 July 2017
|Registered for GST||Not Registered for GST|
|Service Description||TAC Item Number||2017/18 Maximum Payment Rate||2016/17 |
|TAC Item Number||2017/18 Maximum Payment Rate||2016/17|
Maximum Payment Rate
Pro rata in units of 15 minutes to a maximum of one hour.
Any consultations greater than one hour will require pre-approval from TAC.
|Group Rate (per person, up to 10 persons)||90007||$41.09||$40.49|
|Family Counselling (To a maximum of $15,000)||90001||$159.31||$156.99|
|Travelling for treatment|
(prior approval required).
Pro-Rata rates in units of
15 minutes apply.
|Travel time claimed in association to an assessment of a client which is carried out at TAC's request. |
Pro-rata rates in units of 15 minutes apply.
|Psychologist Standard Report||TSP010*||$263.00||$259.16|
|Mental Health (Psychology) Treatment Plan||90050*||$131.49||$129.57||9GF050||$119.54||$117.80|
|Mental Health (Neuropsychology) Treatment Plan||90060*||$175.34||$172.78||9GF060||$159.39||$157.07|
|Mental Health (Psychology) Treatment Review||90055*||$131.49||$129.57||9GF055||$119.54||$117.80|
|Mental Health (Neuropsychology) Treatment Review||90065*||$131.49||$129.57||9GF065||$119.54||$117.80|
|Mental Health |
This Way Up Clinic package
Fees for psychology services performed within a public hospital will be based on the Department of Human Services schedule of fees and charges for acute health services in Victoria. Refer to www.health.vic.gov.au/feesman.
For information about our invoicing requirements, please see How to invoice the TAC.
*The TAC maximum fee includes a 10% allowance for GST for items which TAC believes are taxable supplies. If you are a provider not registered for GST:
- You are not legally permitted to charge GST
- You should indicate on all invoices submitted your status as 'not registered for GST purposes'
- The TAC will only reimburse you an amount which excludes the GST component for items billed where the maximum fee includes a 10% allowance for GST
If you are not registered for GST please state on all invoices the TAC item number listed for providers not registered.
View e-therapy - online mental health and persistent pain resources
e-therapy - online mental health and persistent pain resources
Etherapy programs are generally free web-based support programs where people can access information and counselling to assist them in managing persistent pain or mental health issues such as anxiety and depression.
E-therapy services are for people experiencing persistent pain, distress or mild to moderate symptoms of mental disorders, particularly stress and anxiousness or depressive like symptoms.
It is important that you talk to your treating health practitioner before starting any support service, including E-therapy services, to make sure it is right for you. Discuss your symptoms with your treating health practitioner to see if E-therapy is suitable for your situation.
Generally most E-therapy programs are free. You should therefore contact the TAC before accessing any E-therapy service that requires payment.
View Independence Plan - Information for providers
Independence Plan - Information for providers
Our attendant care providers support clients to achieve their independence goals in daily living activities, therapy support, personal and domestic skills retraining and community access skills.
View Mental health (psychology): treatment plan
Mental health (psychology): treatment plan
This form is to be completed by fully registered psychologists seeing TAC clients who have a mental health condition (caused by a transport accident) to request funding beyond an initial five hours of treatment. It seeks details of the client's current diagnosis, risk factors and a proposed care plan and progress measures.
View Mental health (neuropsychology): treatment plan
Mental health (neuropsychology): treatment plan
This form is to be completed by fully registered psychologists seeing TAC clients who have a cognitive, behavioural and/or mental health condition (caused by a transport accident) to request funding beyond an initial neuropsychological assessment. It seeks details of the client's current neuropsychological status, risk factors and a proposed care plan and progress measures.The separate 'notes' document in this section provides additional instructions and clarification to help complete the form.
View Mental health (psychology): treatment review form
Mental health (psychology): treatment review form
This form is to be completed by a registered psychologist upon request from the TAC to report on the progress and/or effectiveness of a client's mental health treatment plan. It is also for use when the treating practitioner anticipate significant variations to a client's condition, goals, or the duration and amount of treatment required.
View Mental health (neuropsychology): treatment review form
Mental health (neuropsychology): treatment review form
This form is to be completed by a registered psychologist upon request from the TAC to report on the progress and/or effectiveness of a client's neuropsychology treatment plan. It is also for use when the treating practitioner anticipate significant variations to a client's condition, goals, or the duration and amount of treatment required. The separate 'notes' document in this section provides additional instructions and clarification to help complete the form.