Communicating with the TAC

As a TAC client, you can decide how you would like hear from us.

We are here to help you navigate the TAC claim process in a way that works for you.

You may receive information from us in a number of ways, including by phone, SMS, via the myTAC app, email and/or printed letters and brochures, depending on your communication preference.  If you would like to update your communication preferences, please call us on 1300 654 329.

What you can expect from us

Based on your individual circumstances, you will receive information or hear from us at different times to help you access the support you need to get back on track.

At claim lodgement

You can let us know how you would like to receive information from us (e.g. via myTAC, email, SMS or post).

After claim acceptance

You will receive a claim pack from us. This pack includes a record of your claim number, contact information and details on services that you can access immediately, along with other useful information.

Helping us understand what you need

If you have given us permission to contact you via mobile phone and depending on your individual accident circumstances and injuries, you may receive an SMS invitation from us to complete a self-assessment. Your answers to these eight short questions will help us understand how we can help you after your transport accident.  You can also complete this self-assessment over the phone.

We may also have a more in-depth chat with you to understand what you need following your transport accident, to help us get a clear picture of your recovery needs. You can request a copy of this information either through your TAC contact, or the TAC Freedom of Information team.

Managing your claim

Easily manage your TAC claim online using our mobile app and web portal. myTAC enables you to submit receipts and reimbursement forms, send us a quick question, and learn about the services you can access, all without having to call us first.

Ongoing support

Depending on your individual circumstances, you may work with one or more contacts at the TAC, such as a Relationship Manager, Support Coordinator, Rehabilitation Coordinator or Specialist Coordinator, to help you get the support you need.

These areas of support can include:

  • Work and other vocational opportunities
  • Supporting your wellbeing
  • Supporting your independence
  • Linking to community and other support networks
  • Understanding and accessing impairment benefits and Common Law compensation.

You can also contact us with any queries, or if you need additional support, using the myTAC app or portal, or call us on 1300 654 329.