Community access support services

What community access support is available?

If you have more than one type of disability as a result of a transport accident you might need extra help to get back into the community and find the support you need.

How can I get these support services?

Your doctor or occupational therapist will speak to us if you need support to help you to get back into the community and join in with activities.

Will the TAC pay for these services?

We will pay for you to visit your doctor or occupational therapist to discuss your needs. As part of that visit they may recommend support to help you join community activities.

We will work with your treating team to help you get the support you need.

What community access support is available?

If you have more than one type of disability as a result of a transport accident you might need extra help to get back into the community and find the support you need.

How can I get these support services?

Your doctor or occupational therapist will speak to us if you need support to help you to get back into the community and join in with activities.

Will the TAC pay for these services?

We will pay for you to visit your doctor or occupational therapist to discuss your needs. As part of that visit they may recommend support to help you join community activities.

We will work with your treating team to help you get the support you need.

Effective 1 July 2025

For Community access planning services provided on or after 1 July 2025
Service DescriptionTAC Item NumberMaximum
Payment
Rate
Assessment (Including Community Access Plan per hour) CAP250* $129.59
Travel directly associated with assessment CAP255* $129.59
Intervention (including Community Access Plan: Progress/outcome report) CAP260 $117.95
Travel directly associated with intervention CAP265 $117.95
For Community access planning services provided on or after 1 July 2025
Service DescriptionTAC Item NumberMaximum
Payment
Rate
Assessment (Including Community Access Plan per hour) CAP250* $129.59
Travel directly associated with assessment CAP255* $129.59
Intervention (including Community Access Plan: Progress/outcome report) CAP260 $117.95
Travel directly associated with intervention CAP265 $117.95
For Community access planning services provided between 1 July 2024 and 30 June 2025
Service DescriptionTAC Item NumberMaximum
Payment
Rate
Assessment (Including Community Access Plan per hour) CAP250* $126.43
Travel directly associated with assessment CAP255* $126.43
Intervention (including Community Access Plan: Progress/outcome report) CAP260 $115.07
Travel directly associated with intervention CAP265 $115.07

Effective 1 July 2025

For Community Group Programs provided on or after 1 July 2025
Service DescriptionTAC Item NumberMaximum
Payment
Rate
Program Providers
Community Group Program Assessment/ReviewCAP051* $117.96
Community Group Program Development FeeCAP150*$117.96
Core Support: staff to client ratio 1:3 to 1:5 (per hour)CAP052$24.99
High Support: staff to client ratio 1:1 to 1:2 (per hour)CAP053 $35.00
Travel (per attendance at group/activity)CAP160* $27.76
These services all require prior approval in writing from a TAC staff member
Child Care Providers (Includes centre based care, family day care & before/after school care)CAP300* 
Camp Providers CAP305* 
Leisure Recreational ProvidersCAP310* 
Holiday costsCAP021* 
All rates are deemed to be inclusive of all administration costs including phone calls, administration support and other general expenses.
For Community Group Programs provided on or after 1 July 2025
Service DescriptionTAC Item NumberMaximum
Payment
Rate
Program Providers
Community Group Program Assessment/ReviewCAP051* $117.96
Community Group Program Development FeeCAP150*$117.96
Core Support: staff to client ratio 1:3 to 1:5 (per hour)CAP052$24.99
High Support: staff to client ratio 1:1 to 1:2 (per hour)CAP053 $35.00
Travel (per attendance at group/activity)CAP160* $27.76
These services all require prior approval in writing from a TAC staff member
Child Care Providers (Includes centre based care, family day care & before/after school care)CAP300* 
Camp Providers CAP305* 
Leisure Recreational ProvidersCAP310* 
Holiday costsCAP021* 
All rates are deemed to be inclusive of all administration costs including phone calls, administration support and other general expenses.
For Community Group Programs provided between 17 March 2025 and 30 June 2025
Service DescriptionTAC Item NumberMaximum
Payment
Rate
Program Providers
Community Group Program Assessment/ReviewCAP051* $115.08
Community Group Program Development FeeCAP150*$115.08
Core Support: staff to client ratio 1:3 to 1:5 (per hour)CAP052$24.38
High Support: staff to client ratio 1:1 to 1:2 (per hour)CAP053 $34.15
Travel (per attendance at group/activity)CAP160* $27.08
These services all require prior approval in writing from a TAC staff member
Child Care Providers (Includes centre based care, family day care & before/after school care)CAP300* 
Camp Providers CAP305* 
Leisure Recreational ProvidersCAP310* 
Holiday costsCAP021* 
All rates are deemed to be inclusive of all administration costs including phone calls, administration support and other general expenses.
For Community access provider (non panel) services provided between 1 July 2024 and 16 March 2025
Service DescriptionTAC Item NumberMaximum
Payment
Rate
Non Panel Community Programs
Core Support: staff to client ratio of 1:3 to 1:5 (per hour)CAP062 $21.42
High Support: staff to client ratio of 1:1 or 1:2 (per hour)CAP063 $29.32
Travel (per attendance at group/activity)CAP161* $27.08
These services all require prior approval in writing from a TAC staff member
Child Care Providers (Includes centre based care, family day care & before/after school care)CAP300* 
Camp Providers CAP305* 
Leisure Recreational ProvidersCAP310* 
Holiday costsCAP021* 
All rates are deemed to be inclusive of all administration costs including phone calls, administration support and other general expenses.

Summary

Our attendant care providers support clients to achieve their independence goals in daily living activities, therapy support, personal and domestic skills retraining and community access skills.

We’re here to help you get your life back on track after your transport accident. We can pay for community access support services in Australia to help you get back into the community. This can include community group programs and community access planning.

How can community access support services help?

If you have multiple physical, sensory and cognitive disabilities as a result of severe transport accident injuries, you may need extra help.

Community group programs

These are designed to suit you and to help you to be as independent as possible. There are programs and activities to help with new skills, recreation and leisure.

Community access planning

This service helps with your independence by improving your peer support networks and helping you to access the community, recreation and leisure activities.

How we approve these services

We pay for you to visit your doctor or occupational therapist to discuss your needs. They may recommend some support to help you join community activities.

They will ask us if you can participate in a community group program or community access planning. We will work with your treating team to ensure that you receive this help.

We may contact your recommending doctor or occupational therapist to discuss your progress or request an assessment, to make sure that:

  • You have access to the right services and support.
  • You are getting proven, evidence-based treatment, not treatment that isn't helping.
  • You are moving towards getting your life back on track and achieving your goals.

How these services are paid for

We pay for these services:

  • Directly to your service provider, when you have provided them with your TAC claim number, or
  • If you have to pay, use myTAC to send a copy of your receipt to us and we will repay you.

We pay for your services in line with our responsibilities under the Transport Accident Act 1986.

How much we will pay

There is a limit to how much we will pay to a community group program or community access planning provider. If your service costs more than our rate you might need to pay the difference.

For a list of rates, see:

What we won’t pay for

We can’t pay for services that:

  • Are not reasonable, necessary or appropriate
  • Are not authorised under TAC legislation
  • Are for someone other than you
  • Have not been approved by TAC prior to commencement
  • Are provided outside Australia
  • Are not contributing to acheiving your goals
  • Are activity costs associated with participation in community activities including:
    • entry fees, e.g. to an art gallery
    • activity costs, e.g. the purchase cost of roller skates
    • materials, e.g. wood for woodworking
    • hire of equipment and/or hire of facility component of activity, teaching or instruction of the activity, e.g. bowling balls or bowling shoes.

For providers

All Community Group Program providers must meet and maintain the TAC’s disability provider registration requirements in order to deliver services to a client with disability. The requirements outlined in the policy and provider guidelines for each service type must be adhered to as part of TAC’s provider registration requirements.

If you are a community group program or community access planning provider, please refer to our community access support services provider guidelines. 

The community access support services policy applies where respite care is delivered as a community group program.

See what else we can pay for
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