What we can pay for
Approved treatment and services for all TAC clients
If your doctor or other health professional recommends a TAC approved treatment or service listed below we can pay this for you. There’s no need to contact us first.
Simply choose a health or service provider, let them know you are a TAC client, make an appointment and give them your TAC claim number.
We'll pay your provider at the TAC rate and keep in touch to make sure you are getting everything you need to support your recovery.
Allied Health & physical therapies
Treatments to help you move better, relieve pain or improve function.
Transport from an accident to hospital; and from one hospital to another.
Treatment at a public, private or rehabilitation hospital.
For example, visits to your family doctor or specialist doctor.
Medical imaging to diagnose your injury, this includes x-ray, CT scans, MRI and ultrasound.
Emergency or elective surgery within 3 months after your accident.
Medicine prescribed or recommended by your doctor and bought from a pharmacy.
Hire or purchase of items less than $1,000 such as crutches or wound dressings.
Home visits after you are discharged from hospital.
Treatment for your teeth damaged in the accident.
This includes services like cleaning, childcare and gardening.
Rehabilitation in hospital, at home or in the community.
This includes psychology or psychiatric services you may need after an accident.
Transport costs to appointments needed after a transport accident. We may also be able to pay travel and accommodation for family members if you are in hospital.
Treatments and services that need approval
If you have longer term injuries we can also pay for you to get more specialised treatment and services. These are listed below and require our approval.
We will work with you and your providers to plan your goals and give you ongoing support to coordinate the treatment and services you need.
If you would like to discuss any treatment options please call us on 1300 654 329.
Attendant care is a support service which helps you at home with things like showering, dressing and moving about.
Disability support services give you more help to build your skills and independence.
If it will be hard for you to live independently, we can pay for assisted living accommodation.
If you have more than one type of disability, you might need extra help to get back into the community.
To increase your independence and mobility, we can pay for driving programs or changes to your vehicle.
To help you to get out and about after your transport accident, we can pay for a guide or assistance dog.
We will need to talk to your doctor or health professional for this.
If your treating health professional recommends a new or non-established procedure or treatment, they will need to contact us.
We will need to talk to your doctor or health professional for these items.
If you have a severe injury you can choose if you want to organise and pay for your own treatments and services.
Support to help you get back to your education after a transport accident.
Support to modify your home to improve access and help you move around more easily.
When a family member dies
If you have lost a loved one in a transport accident we’re so sorry for your loss and are here to help. We offer financial support with funeral costs and counselling services and will give you as much information and advice as we can. Find out how we can help.