A future where every journey is a safe one

What we can pay for

Approved treatment and services for new TAC clients

Your doctor, or other health professional, may recommend a treatment or service listed below to treat your accident injuries.  Based on this recommendation, make an appointment with your chosen provider, tell them you are a TAC client and give them your TAC claim number.

We'll pay your provider at the TAC rate and keep in touch to make sure the treatment is supporting your recovery from the transport accident.

Ambulance services

Transport from an accident to hospital; and from one hospital to another.

Hospital treatment

Treatment at a public, private or rehabilitation hospital.

Medical services/doctor appointments

For example, visits to your family doctor or specialist doctor.

X-rays and scans

Medical imaging to diagnose your injury, this includes x-ray, CT scans, MRI and ultrasound.


Emergency or elective surgery within 3 months after your accident.


Medicine prescribed or recommended by your doctor and bought from a pharmacy.

Basic equipment and medical aids

Hire or purchase of basic items such as crutches, wound dressings, or hygiene products.

Community nursing

Home visits after you are discharged from hospital.

Dental services

Treatment for your teeth damaged in the accident.

Support at home

This includes services like cleaning, childcare and gardening.

Rehabilitation services

Rehabilitation in hospital, at home or in the community.

Mental health and wellbeing services

This includes psychology or psychiatric services you may need after an accident.

Travel and accommodation

Transport costs to appointments needed after a transport accident. We may also be able to pay travel and accommodation for family members if you are in hospital.

Support for family members

We can pay parents for time off work if they need to visit their injured child in hospital. Family members can also get help with travel, accommodation and counselling.

Treatments and services that need approval

If you have longer term injuries we can also pay for you to get more specialised treatment and services. These are listed below and require our approval.

We will work with you and your providers to plan your goals and give you ongoing support to coordinate the treatment and services you need.

If you would like to discuss any treatment options please call us on 1300 654 329.

When a family member dies

If you have lost a loved one in a transport accident we’re so sorry for your loss and are here to help. We offer financial support with funeral costs and counselling services and will give you as much information and advice as we can. Find out how we can help.