Approved treatments and services for new TAC clients
Immediately after a transport accident we can pay for the treatment and services listed below. You don't need to contact us for initial approval if:
- you have a TAC claim number
- your doctor or other health professional recommends it, and
- the treatment or service is for your accident injuries.
We'll check your progress to make sure your treatment is supporting your recovery. At times we may speak to your providers and ask for a copy of your treatment plan. This helps us to understand the treatment you need, what we can pay for and how long we can pay for it.
If it’s been more than 6 months since you had any treatment paid for by the TAC, call us first to discuss your needs.
Allied Health & physical therapies
Treatments to help you move better, relieve pain or improve function.
Transport from an accident to hospital; and from one hospital to another.
Treatment at a public, private or rehabilitation hospital.
For example, visits to your family doctor or specialist doctor.
Medical imaging to diagnose your injury, this includes x-ray, CT scans, MRI and ultrasound.
Emergency or elective surgery within 3 months after your accident.
Medicine prescribed or recommended by your doctor and bought from a pharmacy.
Hire or purchase of basic items such as crutches, wound dressings, or hygiene products.
Home visits after you are discharged from hospital.
Treatment for your teeth damaged in the accident.
Rehabilitation in hospital, at home or in the community.
This includes psychology or psychiatric services you may need after an accident.
Public transport or costs of kms travelled in a personal car to get to appointments related to your accident injuries.
We can pay parents for time off work if they need to visit their injured child in hospital. Family members can also get help with travel, accommodation and counselling.
Treatments and services that need approval
There are other treatments and services we may also pay for to support you after a transport accident. These are listed below and require our approval.
We will work with you and your providers to plan your goals and give you ongoing support to coordinate the treatment and services you need.
If you would like to discuss any treatment options please call us on 1300 654 329.
Contact us if you need taxi travel for medical appointments if you cannot use public transport or a personal car.
This includes services like cleaning, childcare and gardening.
Attendant care is a support service which helps you at home with things like showering, dressing and moving about.
Disability support services give you more help to build your skills and independence.
If it will be hard for you to live independently, we can pay for assisted living accommodation.
If you have more than one type of disability, you might need extra help to get back into the community.
To increase your independence and mobility, we can pay for driving programs or changes to your vehicle.
To help you to get out and about after your transport accident, we can pay for a guide or assistance dog.
We will need to talk to your doctor or health professional for this.
If your treating health professional recommends a new or non-established procedure or treatment, they will need to contact us.
We will need to talk to your doctor or health professional for these items.
If you have a severe injury you can choose if you want to organise and pay for your own treatments and services.
Support to help you get back to your education after a transport accident.
Support to modify your home to improve access and help you move around more easily.
When a family member dies
If you have lost a loved one in a transport accident we’re so sorry for your loss and are here to help. We offer financial support with funeral costs and counselling services and will give you as much information and advice as we can. Find out how we can help.