What are disability support services?
When your injuries are severe or you have spent a long time in hospital, you may need extra support.
Disability support services gives you more help to build your skills and independence.
What disability support services are available?
There are different services available. Our coordinators will help you select the best one for your circumstances.
- Case Management can help with things like going home, getting back into the community, planning for the future, coping with your situation, making choices and controlling your own services and support.
- The Outreach Service offers mental health and behavioural support to help you with goals like finding accommodation, getting out into the community and improving your day to day living skills. The service will work with you to make sure you have as much choice and control as you want.
- The Multiple and Complex Needs Model (MACNM) helps when you have many support needs and other options have been tried. They will help you work out what is important to you, support you with health, housing and social connections and make sure you have as much choice and control as you want. The TAC's preferred service provider for MACNM is Co-Health.
- The Client Independence Skill Services (CISS) helps people with an acquired brain injury (ABI) to learn or relearn a skill over a 12 week period.
Will the TAC pay for my disability support services?
Yes we can pay for a consultation with your health professional to give you the opportunity to tell them what is important to you in getting your life back on track.
Your treating team will work with you to identify specific SMART goals and recommend an appropriate service to meet your needs.
Your service will then bill us. You will need to give them your TAC claim number.
We’ll also keep in touch with you and your service to make sure it’s helping you and you’re getting the support you need.
Case management fees
Effective 1 July 2019
In response to Covid-19, the TAC has introduced temporary funding of telehealth services to ensure clients can continue to access essential treatments and services.
The TAC telehealth items and fees for case management services are available on our Telehealth fees page.
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Discrete Hourly Rate | CAP180 | $96.77 |
| Discrete Travel Rate | CAP185 | $96.77 |
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Discrete Hourly Rate | CAP180 | $94.82 |
| Discrete Travel Rate | CAP185 | $94.82 |
Outreach services fees
Effective 1 July 2019
In response to Covid-19, the TAC has introduced temporary funding of telehealth services to ensure clients can continue to access essential treatments and services.
The TAC telehealth items and fees for outreach services are available on our Telehealth fees page.
| Service Description | TAC item number | Maximum Payment Rate* |
|---|---|---|
| Outreach Service (per hour) | ROS002 | $95.06 |
| Service Description | TAC item number | Maximum Payment Rate* |
|---|---|---|
| Outreach Service (per hour) | ROS002 | $93.15 |
| Service Description | TAC item number | Maximum Payment Rate* |
|---|---|---|
| Outreach Service (per hour) | ROS002 | $91.16 |
Client Independence Skills Services fees
Effective 1 July 2019
| Service Description | TAC Item Number | Maximum |
|---|---|---|
| CISS - Client Independence Skills Service | CISS01* | $50.29 per hour |
| CISS - Group Program of 2 Clients (High needs) | CISS02* | $28.76 per hour |
| CISS - Group Program of 3-5 Clients (Core needs) | CISS03* | $20.53 per hour |
| Service Description | TAC Item Number | Maximum |
|---|---|---|
| CISS - Client Independence Skills Service | CISS01* | $49.28 per hour |
| CISS - Group Program of 2 Clients (High needs) | CISS02* | $28.18 per hour |
| CISS - Group Program of 3-5 Clients (Core needs) | CISS03* | $20.12 per hour |
Coronavirus update
The TAC is unable to send or receive hard copy documents at this time. We have some different options for you to send us forms, documents or receipts for reimbursement.
Reimbursements
- myTAC
Please use our app or web portal, myTAC to ask for reimbursements. Go to upload documents > reimbursement form and send us a photo of your receipt or proof of payment and a description of what you've paid for. - Email
If you can't use myTAC to send your receipts, please take a photo and email it to us at info@tac.vic.gov.au. Include your claim number in the subject line of your email so we can process your request.
Forms and documents
- myTAC
Please use our app or web portal, myTAC to send forms or documents. Go to upload documents > submit documents and send us a photo of your form or document. - Email
If you can't use myTAC to send your forms or documents, please take a photo and email it to us at info@tac.vic.gov.au. Include your claim number in the subject line of your email so we can process your request.
Case management provider list
Summary:
A list of the TAC's registered providers for case management services.
Outreach Provider contact list
Summary:
The Outreach Service (OS) supports clients with psychosocial or mental health issues, behaviours of concern and other support needs. This list of registered outreach providers includes contact details and the regions they service.
Additional disability support services
When your injuries are severe or you have spent a long time in hospital, you may need extra support.
We will pay for additional disability support services provided in Australia, which are designed to help you build capabilities and independence.
How can additional disability support services help?
If you need more support than your treatment team can offer you, disability services provide extra help and assistance.
- Case Management can help with things like going home, getting back into the community, planning for the future, coping with your situation, making choices and controlling your own services and support.
- The Outreach Service offers mental health and behavioural support to help you achieve a specific goal you when you need it and can provide support in getting out into the community, improving day to day living skills and maintaining accommodation. You will be supported to make decisions and tailor the support and services you receive.
- The Multiple and Complex Needs Model (MACNM) helps when you have many support needs, after other options have been tried. They will help you work out what is important to you, support you with health, housing and social connections. The TAC's preferred service provider for MACNM is Co-Health.
- The Client Independence Skill Services (CISS) helps people with an acquired brain injury (ABI) to learn or relearn a skill over a 12 week period.
How we approve these services
We pay for a consultation with your treater to give you the opportunity to tell them what is important to you in getting your life back on track and maximising your independence.
These services can also be recommended to you by family members, a guardian or an administrator. We will take into consideration their recommendations when considering your participation.
Your treating team will work with you to identify specific goals and recommend an appropriate service to meet your needs. Your goals need to be specific, measurable, achievable, realistic and timely.
How these services are paid for
We pay for your treatments:
- Directly to your service provider, when you have provided them with your TAC claim number, or
- If you have to pay, use myTAC to send a copy of your receipt to us and we will repay you.
We pay for your services in line with our responsibilities under the Transport Accident Act 1986.
How much we will pay
For a list of rates, see:
What we won’t pay for
We can’t pay for services that:
- Do not treat your transport accident injuries.
- Are not reasonable, necessary or appropriate.
- Are not clinically justified, safe and effective.