Additional disability support services

What are disability support services?

When your injuries are severe or you have spent a long time in hospital, you may need extra support.

Disability support services gives you more help to build your skills and independence.

What disability support services are available?

There are different services available. Our coordinators will help you select the best one for your circumstances.

  • Case Management can help with things like going home, getting back into the community, planning for the future, coping with your situation, making choices and controlling your own services and support.
  • The Outreach Service offers mental health and behavioural support to help you with goals like finding accommodation, getting out into the community and improving your day to day living skills. The service will work with you to make sure you have as much choice and control as you want.
  • The Multiple and Complex Needs Model (MACNM) helps when you have many support needs and other options have been tried. They will help you work out what is important to you, support you with health, housing and social connections.
  • The Client Independence Skill Services (CISS) helps people with an acquired brain injury (ABI) to learn or relearn a skill over a 12 week period.

Will the TAC pay for my disability support services?

Yes we can pay for a consultation with your health professional to give you the opportunity to tell them what is important to you in getting your life back on track.

Your treating team will work with you to identify specific SMART goals and recommend an appropriate service to meet your needs.

Your service will then bill us. You will need to give them your TAC claim number.

We’ll also keep in touch with you and your service to make sure it’s helping you and you’re getting the support you need.

What are disability support services?

When your injuries are severe or you have spent a long time in hospital, you may need extra support.

Disability support services gives you more help to build your skills and independence.

What disability support services are available?

There are different services available. Our coordinators will help you select the best one for your circumstances.

  • Case Management can help with things like going home, getting back into the community, planning for the future, coping with your situation, making choices and controlling your own services and support.
  • The Outreach Service offers mental health and behavioural support to help you with goals like finding accommodation, getting out into the community and improving your day to day living skills. The service will work with you to make sure you have as much choice and control as you want.
  • The Multiple and Complex Needs Model (MACNM) helps when you have many support needs and other options have been tried. They will help you work out what is important to you, support you with health, housing and social connections.
  • The Client Independence Skill Services (CISS) helps people with an acquired brain injury (ABI) to learn or relearn a skill over a 12 week period.

Will the TAC pay for my disability support services?

Yes we can pay for a consultation with your health professional to give you the opportunity to tell them what is important to you in getting your life back on track.

Your treating team will work with you to identify specific SMART goals and recommend an appropriate service to meet your needs.

Your service will then bill us. You will need to give them your TAC claim number.

We’ll also keep in touch with you and your service to make sure it’s helping you and you’re getting the support you need.

Effective 1 July 2025

The TAC has extended the funding of temporary telehealth services previously scheduled to end on 30 September 2020 until further notice, giving clients the ongoing convenience and flexibility of accessing Case management services from home.

For Case management services provided on or after 1 July 2025
Service DescriptionTAC Item NumberMaximum
Payment Rate
Discrete Hourly Rate (Face to face) CAP180 $117.79
Discrete Hourly Rate (Telehealth)CAP180T$117.79
Discrete Travel Rate CAP185 $117.79
For Case management services provided between 1 July 2024 and 30 June 2025
Service DescriptionTAC Item NumberMaximum
Payment Rate
Discrete Hourly Rate (Face to face) CAP180 $114.92
Discrete Hourly Rate (Telehealth)CAP180T$114.92
Discrete Travel Rate CAP185 $114.92
For Case management services provided on or after 1 July 2025
Service DescriptionTAC Item NumberMaximum
Payment Rate
Discrete Hourly Rate (Face to face) CAP180 $117.79
Discrete Hourly Rate (Telehealth)CAP180T$117.79
Discrete Travel Rate CAP185 $117.79
For Case management services provided between 1 July 2024 and 30 June 2025
Service DescriptionTAC Item NumberMaximum
Payment Rate
Discrete Hourly Rate (Face to face) CAP180 $114.92
Discrete Hourly Rate (Telehealth)CAP180T$114.92
Discrete Travel Rate CAP185 $114.92

Effective 1 July 2025

The TAC has extended the funding of temporary telehealth services previously scheduled to end on 30 September 2020 until further notice, giving clients the ongoing convenience and flexibility of accessing outreach services from home.

For outreach services provided on or after 1 July 2025
Service DescriptionTAC item numberMaximum Payment Rate*
Outreach Service (per hour) ROS002 $115.70
Outreach Service (per hour) - TelehealthROS002T$115.70
For outreach services provided between 1 July 2024 and 30 June 2025
Service DescriptionTAC item numberMaximum Payment Rate*
Outreach Service (per hour) ROS002 $112.88
Outreach Service (per hour) - TelehealthROS002T$112.88
For outreach services provided on or after 1 July 2025
Service DescriptionTAC item numberMaximum Payment Rate*
Outreach Service (per hour) ROS002 $115.70
Outreach Service (per hour) - TelehealthROS002T$115.70
For outreach services provided between 1 July 2024 and 30 June 2025
Service DescriptionTAC item numberMaximum Payment Rate*
Outreach Service (per hour) ROS002 $112.88
Outreach Service (per hour) - TelehealthROS002T$112.88

Effective 1 July 2025

For CISS services provided on or after 1 July 2025
Service DescriptionTAC Item Number

Maximum
Payment
Rate

CISS - Client Independence Skills Service CISS01* $61.21 per hour
CISS - Group Program of 2 Clients (High needs) CISS02* $35.00 per hour
CISS - Group Program of 3-5 Clients (Core needs) CISS03* $24.99 per hour
For CISS services provided between 1 July 2024 and 30 June 2025
Service DescriptionTAC Item Number

Maximum
Payment
Rate

CISS - Client Independence Skills Service CISS01* $59.72 per hour
CISS - Group Program of 2 Clients (High needs) CISS02* $34.15 per hour
CISS - Group Program of 3-5 Clients (Core needs) CISS03* $24.38 per hour
For CISS services provided on or after 1 July 2025
Service DescriptionTAC Item Number

Maximum
Payment
Rate

CISS - Client Independence Skills Service CISS01* $61.21 per hour
CISS - Group Program of 2 Clients (High needs) CISS02* $35.00 per hour
CISS - Group Program of 3-5 Clients (Core needs) CISS03* $24.99 per hour
For CISS services provided between 1 July 2024 and 30 June 2025
Service DescriptionTAC Item Number

Maximum
Payment
Rate

CISS - Client Independence Skills Service CISS01* $59.72 per hour
CISS - Group Program of 2 Clients (High needs) CISS02* $34.15 per hour
CISS - Group Program of 3-5 Clients (Core needs) CISS03* $24.38 per hour

Summary

The Outreach Service (OS) supports clients with psychosocial or mental health issues, behaviours of concern and other support needs. This list of registered outreach providers includes contact details and the regions they service.

See what else we can pay for
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