What assisted living accommodation options are available?
- Shared supported accommodation (group home)
- Supported residential services
- Residential aged care
The TAC is unable to send or receive hard copy documents at this time. We have some different options for you to send us forms, documents or receipts for reimbursement.
Please use our app or web portal, myTAC to ask for reimbursements. Go to upload documents > reimbursement form and send us a photo of your receipt or proof of payment and a description of what you've paid for.
If you can't use myTAC to send your receipts, please take a photo and email it to us at firstname.lastname@example.org. Include your claim number in the subject line of your email so we can process your request.
Forms and documents
Please use our app or web portal, myTAC to send forms or documents. Go to upload documents > submit documents and send us a photo of your form or document.
If you can't use myTAC to send your forms or documents, please take a photo and email it to us at email@example.com. Include your claim number in the subject line of your email so we can process your request.
Supported accommodation - choosing a service
This information sheet provides advice for clients who the TAC has agreed to pay supported accommodation services. It explains the different supported accommodation options available and provides guidance on how to choose an arrangement that will best suit your specific needs.
Shared supported accommodations - your rights and responsibilities
This information sheet sets out the rights and responsibilities of people with disabilities when choosing and living in shared supported accommodation (i.e. houses that have paid carers to provide personal care, nursing, rehabilitation, meal and housekeeping services).
Assisted living accommodation
The TAC is investing $95 million in the Residential Independence Pty Ltd (RIPL) project to create purpose-built apartments and units across Victoria that are suitable for some of its most seriously injured clients.
About 5,000 Victorians are seriously injured in transport accidents each year. Of those, about 150 sustain serious spinal cord or acquired brain injuries.
A state-wide shortage of housing for some of its most seriously injured clients led the TAC to create RIPL to provide housing that allows people to regain choice, control and independence in their lives.
RIPL is designed around the principle that being dependent on others for everyday tasks is a major barrier to regaining quality of life following a debilitating injury.
By developing innovative, accessible housing, RIPL is assisting people to live full and independent lives.
Wholly owned by the TAC, RIPL is working to facilitate independent living by:
- developing purpose built, highly accessible housing;
- integrating assistive technology; and
- enabling access to an innovative, client centred model of support that promotes independence.
Where are the RIPL Housing projects?
RIPL has completed five projects to date, which have created 27 individual client apartments and units. These developments are located in Abbotsford (completed in 2013), Lilydale (completed in 2014), Glenroy (completed in 2016), Frankston (completed in 2016) and Wheelers Hill (completed in 2018).
RIPL is excited to now be proceeding with new developments in Glenroy, Geelong and Bendigo as well as exploring a number of new development opportunities.
Frankston independent living units video
Who is suitable for RIPL Housing?
TAC clients who:
- want to live independently in their own home;
- have high support needs and require support to maximise their independence;
- have capacity to and are willing to share some of their support;
- can live in close proximity with neighbours (i.e. people with similar support requirements);
- are committed to working with a support organisation to achieve maximum independence; and
- are willing to use innovative assistive technology to assist them to live independently.
The TAC works with the client, their support network and their treating team to assess a potential client's suitability for this housing option.
RIPL resident and TAC client James shares his story
How does RIPL design its developments?
RIPL developed its own design standards, as no single standard or combination of standards met the housing requirements of TAC clients.
All of RIPL’s homes incorporate assistive technology to maximise clients’ independence. A key feature of the assistive technology is that it is easily adaptable to meet the needs of a wide range of TAC clients.
The current version of the RIPL design brief is available for download via the links below.
Better Outcomes by Research
The TAC invests in research to evaluate the outcomes from each of RIPL's developments. This research assists the TAC and RIPL to understand what we do well and what can be improved - always with the aim of assisting our clients to live fuller and more independent lives.
The links below provide more information.
- Institute of Safety, Compensation and Research's main page on RIPL
- Full copy of the research publication for "RIPL Project One"
- Full copy of the research publication for "RIPL Project Two"
RIPL's Corporate Plan
Tell me more
For more information please contact the TAC Customer Service Centre on 1300 654 329 or speak directly with your TAC support coordinator.
For more information please see our media release page.
Take a virtual tour of the Abbotsford Units
Hear from a resident
I love having my flat.
I'm just happy, because this
is a brand-new flat, though.
I've got one of my carers
five days during the week,
so there's always someone
to call on if I need someone there.
When we see Matthew
living independently, we just...
For both me and my husband, we just
feel so happy and proud for him,
because when I see him
in his own environment,
in his new apartment,
For Matthew to be able to get out
socially is terrific as well,
because he can go to the football,
he can go to concerts.
There's just so many
more opportunities for him
to do the things
that he really wants to do.
I go the gym three times a week.
Go out for lunch on every Saturday.
I go to the city or to
Victoria Gardens every Thursday.
The TAC has been
a really big lifesaver,
I guess, for us,
because Matthew's needs have
been so great since his accident.
There's so many more
opportunities for me down here.
I'm so lucky.