Complete the 'Request for an informal review' form and lodge it with the TAC
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You will receive an acknowledgement from the review manager within 10 working days
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The review office will contact you to discuss the request
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The review manager will conduct a thorough review of the decision
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You will receive a letter with a decision generally within 2 months
If you are still not happy with the decision you can use the TAC's dispute resolution process or lodge an application for review with VCAT