Quality care for our clients

The TAC takes a zero tolerance approach to the neglect and abuse of our clients.

Our disability providers are required to complete a robust registration process to ensure they provide a high standard of care to our clients. The registration process outlines the standards we expect from our providers to support a person's human rights, indepedence and commitment to the principles of zero tolerance to abuse and neglect.

The following document outlines the communications process for complaints about providers or service to our clients:

How we monitor care

Two teams at the TAC monitor the quality of care our clients receive. These teams operate to a framework of ‘Prevent, Detect, Respond’ and subscribe to the National Disability Services and the disability sector Zero Tolerance of abuse framework.

Care Assurance

Our Care Assurance team aims to educate and empower clients and their families to understand what care they should expect from disability care providers.

A team of Care Assurance specialists travel across Victoria and interstate to visit clients in residential care and in home settings to discuss any concerns about care provision.

Disability Provider Quality Assurance

Our Disability Provider Quality Assurance (DPQA) team oversees our registration process, ensuring disability providers meet our compliance criteria and quality standards. They manage serious incident reports, and concerns and complaints about attendant care and shared support accommodation providers.

The DPQA team also plays a key role in educating providers and promoting continuous improvement.