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  1. Customer surveys and engagement

    24 Apr 2025: Customer surveys and engagement. The TAC conducts surveys and engagement activities with clients, employers and providers about their experience dealing with the TAC. Customer surveys. If you are a TAC client, employer or provider, you might receive

    https://www.tac.vic.gov.au/clients/working-together/customer-surveys

  2. Restorative justice

    1 Jul 2025: Restorative justice. Restorative justice is a non-legal process that can support your recovery after an accident. It recognises the impact of the accident on you and can help address the emotional and psychological harm that was caused, regardless

    https://www.tac.vic.gov.au/clients/supporting-your-recovery
    /restorative-justice

  3. Travel and accommodation

    1 Jul 2025: To help you get to treatment and support services after an accident, we will pay your transport costs. If you're in hospital, we can also pay for travel and accommodation for family members.

    https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services
    /services/travel-and-accommodation

  4. Impairment benefits

    19 Mar 2025: var htmlTab1Body = encodeURI(''); var htmlTab2Body = encodeURI(''); var htmlTab3Body = encodeURI(''); var htmlTab4Body = encodeURI(''); Download the TAC Impairment Benefits brochureWhat is an impairment benefit?An impairment benefit is a type of

    https://www.tac.vic.gov.au/clients/how-we-can-help/compensation
    /impairment-benefits

  5. Allied Health Policy

    8 Jul 2025: What the TAC won't pay for The TAC won't pay for:services that are not required for the treatment of transport accident-related injuries.services provided by individuals who do not meet the provider guideline requirements or comply with the Allied

    https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services
    /policies/allied-health-services

  6. How we make decisions

    16 Apr 2025: In the first 90 days after your accident:there are some treatments and services the TAC can help pay foryou don't need to contact us for approval for these treatments and services.We can do this because we have a good understanding of the types of

    https://www.tac.vic.gov.au/clients/how-we-can-help/how-we-make-decisions

  7. Indexation of benefits schedule

    28 Jun 2025: INDEXED BYFROM1/7/2023FROM1/7/2024FROM1/7/2025 $$$LOSS OF EARNINGS: Maximum Weekly AWE 1,5401,6201,690 Minimum Weekly (or 100% of pre-accident weekly earnings) AWE 768808845 Dependants - first AWE 217228238 Dependants - other AWE 707477 LOSS OF

    https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services
    /policies/supporting/indexation-of-benefits-schedule

  8. Community group programs

    1 Jul 2025: Community group programs. Updated 1 July 2025. Overarching Policy Rationale. A Community Group Program provides coordinated activities while delivering support to a person with disability within a group recreational, leisure, peer support or common

    https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services
    /policies/community-group-programs

  9. Support navigation policy

    2 Jul 2025: Case Management referrals The TAC will gather information from the client, their treating team, support providers and networks when developing a referral.The referral will outline primary and secondary reasons for referral and any known client

    https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services
    /policies/support-navigation-policy

  10. Case study of a Permanent Impairment

    1 Jul 2025: Barry's storyBarry was the driver of a vehicle in a head-on collision. As a result of the accident he had a head injury, a broken wrist and a fractured pelvis. Barry had various operations on his pelvis and wrist to help heal the fractures.Barry was

    https://www.tac.vic.gov.au/clients/how-we-can-help/compensation
    /impairment-benefits/impairment-case-study

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