Search Results
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Customer surveys and engagement
24 Apr 2025: Customer surveys and engagement. The TAC conducts surveys and engagement activities with clients, employers and providers about their experience dealing with the TAC. Customer surveys. If you are a TAC client, employer or provider, you might receive
https://www.tac.vic.gov.au/clients/working-together/customer-surveys
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How we make decisions
16 Apr 2025: In the first 90 days after your accident:there are some treatments and services the TAC can help pay foryou don't need to contact us for approval for these treatments and services.We can do this because we have a good understanding of the types of
https://www.tac.vic.gov.au/clients/how-we-can-help/how-we-make-decisions
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Restorative justice
1 Jul 2025: Restorative justice. Restorative justice is a non-legal process that can support your recovery after an accident. It recognises the impact of the accident on you and can help address the emotional and psychological harm that was caused, regardless
https://www.tac.vic.gov.au/clients/supporting-your-recovery
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Travel and accommodation
1 Jul 2025: To help you get to treatment and support services after an accident, we will pay your transport costs. If you're in hospital, we can also pay for travel and accommodation for family members.
https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services
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Indexation of benefits schedule
28 Jun 2025: INDEXED BYFROM1/7/2023FROM1/7/2024FROM1/7/2025 $$$LOSS OF EARNINGS: Maximum Weekly AWE 1,5401,6201,690 Minimum Weekly (or 100% of pre-accident weekly earnings) AWE 768808845 Dependants - first AWE 217228238 Dependants - other AWE 707477 LOSS OF
https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services
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Guide and assistance dogs
6 Aug 2025: POLICYThe TAC can fund the reasonable cost of a guide dog or an assistance dog for a client as a disability service, where it can be demonstrated that the transport accident has contributed to a significant visual, mobility and/or physical
https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services
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Allied Health Policy
8 Jul 2025: What the TAC won't pay for The TAC won't pay for:services that are not required for the treatment of transport accident-related injuries.services provided by individuals who do not meet the provider guideline requirements or comply with the Allied
https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services
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Community group programs
1 Jul 2025: Community group programs. Updated 1 July 2025. Overarching Policy Rationale. A Community Group Program provides coordinated activities while delivering support to a person with disability within a group recreational, leisure, peer support or common
https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services
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What we can and can't pay for
14 Jan 2025: The Transport Accident Act 1986 sets out what the TAC can pay for.We can pay for: medical treatment, including ambulance transportservices to help you while you recoverreplacement or repair of damaged glasses or denturesincome support if you can’t
https://www.tac.vic.gov.au/clients/how-we-can-help
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Interpreting and Translation Services
12 May 2025: Updated 12 May 2025Policy statementTAC can fund interpreting and translating services, provided by an accredited interpreter within Australia as an administrative cost to support clients from non-English speaking backgrounds or clients with hearing
https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services
/policies/interpreting-services