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  1. Customer surveys and engagement

    24 Apr 2025: Customer surveys and engagement. The TAC conducts surveys and engagement activities with clients, employers and providers about their experience dealing with the TAC. Customer surveys. If you are a TAC client, employer or provider, you might receive

    https://www.tac.vic.gov.au/clients/working-together/customer-surveys

  2. Impairment benefits

    19 Mar 2025: var htmlTab1Body = encodeURI(''); var htmlTab2Body = encodeURI(''); var htmlTab3Body = encodeURI(''); var htmlTab4Body = encodeURI(''); Download the TAC Impairment Benefits brochureWhat is an impairment benefit?An impairment benefit is a type of

    https://www.tac.vic.gov.au/clients/how-we-can-help/compensation
    /impairment-benefits

  3. How we make decisions

    16 Apr 2025: In the first 90 days after your accident:there are some treatments and services the TAC can help pay foryou don't need to contact us for approval for these treatments and services.We can do this because we have a good understanding of the types of

    https://www.tac.vic.gov.au/clients/how-we-can-help/how-we-make-decisions

  4. Interpreting and Translation Services

    12 May 2025: Updated 12 May 2025Policy statementTAC can fund interpreting and translating services, provided by an accredited interpreter within Australia as an administrative cost to support clients from non-English speaking backgrounds or clients with hearing

    https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services
    /policies/interpreting-services

  5. What we can and can't pay for

    14 Jan 2025: The Transport Accident Act 1986 sets out what the TAC can pay for.We can pay for: medical treatment, including ambulance transportservices to help you while you recoverreplacement or repair of damaged glasses or denturesincome support if you can’t

    https://www.tac.vic.gov.au/clients/how-we-can-help
    /what-we-can-and-cant-pay-for

  6. TAC client pay dates

    7 Jan 2025: The 2025 pay dates for eligible clients:8 January22 January5 February19 February5 March19 March2 April16 April30 April14 May28 May11 June25 June9 July23 July6 August20 August3 September17 September1 October15 October29 October12 November26

    https://www.tac.vic.gov.au/clients/how-we-can-help/income-support
    /tac-client-pay-dates

  7. Community nursing

    6 Jun 2025: Community nursing. We’re here to help you get your life back on track after your transport accident. To help you after your accident we will pay for community nursing services provided within Australia. In the first 90 days after your accident,

    https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services
    /policies/community-nursing

  8. Dietitian fees

    14 Jun 2025: Effective 1 July 2025The TAC has extended the funding of temporary telehealth services previously scheduled to end on 30 September 2020 until further notice, giving clients the ongoing convenience and flexibility of accessing health services from

    https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services
    /payment-rates/fee-schedule/dietitians

  9. Restrictive Practice

    28 May 2025: This policy is effective from 1 April 2025. It applies to the attendant care providers outlined on this list.Policy Position/Statement: Restrictive practice is only to be used on a client with disability receiving a funded disability service in

    https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services
    /policies/restrictive-practices

  10. Osteopathy fees

    14 Jun 2025: Effective 1 July 2025The TAC has extended the funding of temporary telehealth services previously scheduled to end on 30 September 2020 until further notice, giving clients the ongoing convenience and flexibility of accessing health services from

    https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services
    /payment-rates/fee-schedule/osteopathy-services

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