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  1. Customer surveys and engagement

    24 Apr 2025: Customer surveys and engagement. The TAC conducts surveys and engagement activities with clients, employers and providers about their experience dealing with the TAC. Customer surveys. If you are a TAC client, employer or provider, you might receive

    https://www.tac.vic.gov.au/clients/working-together/customer-surveys

  2. Impairment benefits

    19 Mar 2025: var htmlTab1Body = encodeURI(''); var htmlTab2Body = encodeURI(''); var htmlTab3Body = encodeURI(''); var htmlTab4Body = encodeURI(''); Download the TAC Impairment Benefits brochureWhat is an impairment benefit?An impairment benefit is a type of

    https://www.tac.vic.gov.au/clients/how-we-can-help/compensation
    /impairment-benefits

  3. How we make decisions

    16 Apr 2025: In the first 90 days after your accident:there are some treatments and services the TAC can help pay foryou don't need to contact us for approval for these treatments and services.We can do this because we have a good understanding of the types of

    https://www.tac.vic.gov.au/clients/how-we-can-help/how-we-make-decisions

  4. Interpreting and Translation Services

    12 May 2025: Updated 12 May 2025Policy statementTAC can fund interpreting and translating services, provided by an accredited interpreter within Australia as an administrative cost to support clients from non-English speaking backgrounds or clients with hearing

    https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services
    /policies/interpreting-services

  5. What we can and can't pay for

    14 Jan 2025: The Transport Accident Act 1986 sets out what the TAC can pay for.We can pay for: medical treatment, including ambulance transportservices to help you while you recoverreplacement or repair of damaged glasses or denturesincome support if you can’t

    https://www.tac.vic.gov.au/clients/how-we-can-help
    /what-we-can-and-cant-pay-for

  6. Support for family members

    1 Jul 2024: var htmlTab1Body = encodeURI('The TAC can help the immediate family members of a person injured in a transport accident.Time off work for parentsWe can pay a loss of wages to the parents of a dependent child if:Their child is an inpatient in

    https://www.tac.vic.gov.au/clients/how-we-can-help
    /support-for-family-members

  7. TAC client pay dates

    7 Jan 2025: The 2025 pay dates for eligible clients:8 January22 January5 February19 February5 March19 March2 April16 April30 April14 May28 May11 June25 June9 July23 July6 August20 August3 September17 September1 October15 October29 October12 November26

    https://www.tac.vic.gov.au/clients/how-we-can-help/income-support
    /tac-client-pay-dates

  8. Restrictive Practice

    28 May 2025: This policy is effective from 1 April 2025. It applies to the attendant care providers outlined on this list.Policy Position/Statement: Restrictive practice is only to be used on a client with disability receiving a funded disability service in

    https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services
    /policies/restrictive-practices

  9. Mental health and wellbeing services

    24 Jun 2024: Mental health professionals can help with issues like anxiety, depression and stress after an accident.

    https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services
    /services/mental-health-and-wellbeing-services

  10. Gym and Pool memberships

    6 Aug 2024: What is a gym or pool membership? Your health professional may recommend a gym or pool membership. With a gym or pool membership, you can do exercise-based rehabilitation on your own in a gym or pool. The aim of a gym or pool membership is to help

    https://www.tac.vic.gov.au/clients/how-we-can-help/treatments-and-services
    /services/gymswim-program

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