Client Voice

'Client Voice' describes our work to learn from the experiences of our clients. By ensuring that our clients' voices are heard, we can make informed decisions that will provide positive benefits for those impacted by road trauma.

Our Client Voice Framework reflects our commitment to valuing the contribution and creativity of people who have experienced road trauma. It allows us to gather the insights of our clients in a consistent way, guided by a set of principles and values. TAC clients and staff work together to find a better way for the TAC to deliver services to the Victorian community.

Benefits of our Client Voice work include:

Our clients feel valued.
Our clients have an opportunity to develop new skills and build social networks with others affected by road trauma.
Our clients take part in social and economic activities.
We better balance client and business objectives.

Register your interest

Use this form to register your interest to take part in Client Voice activities.

We will keep your details and may contact you if we plan an activity you have registered interest in.

Download Microsoft Word version of the form DOCX, 0.14MB.

Required fields are marked with an asterisk (*).

First name *

Last name *

Preferred contact number *

Email *

Are you a TAC client? *

Claim number

What type of experience of injury or disability do you have that can help the TAC work better? *

Type(s) of Client Voice activity you are interested in doing *

Anything
Phone surveys
Online surveys
In depth interview about my experience
Review and give feedback about TAC information
Be part of an evaluation panel for a TAC tender or grant
Be part of a project group
Share my story
Something not on this list

Please let us know what other type of activity you are interested in

Is there anything else you would like to add?

Your privacy

The TAC will use this information to contact you about future TAC Client Voice activities. We may disclose your personal information to third parties to conduct surveys on our behalf. We may also disclose your information when required to by law.

You can contact the TAC at any time and ask for a copy of your information, and you can ask us to delete this information. If you have a TAC claim, giving us this information will not affect your entitlement to TAC benefits.

If you would like more information about our privacy policy, please call us on 1300 654 329 or visit our privacy policy.