The Injury Support Program (ISP) is being delivered by our external partner Honeysuckle Health.

Honeysuckle Health has a team of experienced Injury Nurse Coordinators who will work with eligible TAC clients to link them with high value care and supports in the local community. The ISP aims to identify and address barriers to recovery gaps in care and provide proactive, evidence-based injury management care coordination.

The program is designed to complement the usual treatment and support you would receive to help in your recovery.

Eligible TAC clients may receive an SMS notification from Honeysuckle Health inviting them to participate in the program. The SMS will advise clients to expect a call from Honeysuckle Health within 48 hours; the sender ID will be a mobile phone number.

The TAC pays Honeysuckle Health to deliver the program to you.  It does not cost you anything.

The program lasts up to four months. Your participation in the program is voluntary – you can decide if the program is right for you.

For further information about your participation in the Injury Support Program, please refer to the information below or the Injury Support Program Information Sheet.

How the Injury Support Program works

Step 1

Your TAC claims manager may contact you via SMS, email or phone if they think the Injury Support Program is suitable for you. Or you may hear from Honeysuckle Health initially via SMS.

Step 2

An Injury Nurse Coordinator from Honeysuckle Health will call you to talk about the program and obtain your consent to participate in the program.

Step 3

Your Injury Nurse Coordinator will schedule a follow-up call to discuss a personalised plan.

Working with you, your Injury Nurse Coordinator will develop a plan to help you:

• Coordinate medical care and appointments
• Connect with additional resources
• Obtain clinical advice and support
• Build capability to self-navigate the health system

Your Injury Nurse Coordinator may ask your GP or other health professionals for their advice on the plan.

Step 4

Your Injury Nurse Coordinator will stay in touch by phone or email to help you:

• Organise and attend healthcare appointments
• Work with your GP to get referrals to appropriate services
• Understand and manage your recovery, symptoms and medications
• Access resources that are right for you

To learn more

If you have any questions or feedback, please contact us at vbhc@tac.vic.gov.au