Restorative justice is a non-legal process that can support a person’s recovery after an accident. It recognises the impact of the accident and can help address the emotional and psychological harm that was caused.

The TAC launched a trial Restorative Justice Program in 2024 in partnership with Open Circle at the Centre for Innovative Justice at RMIT University. Open Circle is an experienced restorative justice service that helps bring people together to acknowledge and respond to experiences of harm.

The trial program has now ended, and referrals through Open Circle have concluded.

This trial had a meaningful impact for our staff and clients. Through strong participation, the program created space for clients to share their stories, feel heard, and experience a meaningful level of acknowledgement. For many participants, this led to reduced emotional distress and improved recovery outcomes.

These outcomes have reinforced the value of a client-centred, restorative approach at the TAC, with key learnings helping shape how we embed these principles into our support of our clients moving forward.

Support after trauma

If you are a TAC client seeking support, please contact your claims manager or visit our Support for trauma webpage for a list of services available to support you, your family and friends after trauma.

These services include Amber Community, a not-for-profit organisation that provides free, professional, face-to-face and telephone counselling and support to people affected by road trauma.