TAC surveys

The TAC conducts surveys with clients, employers and providers about their experience dealing with the TAC.

If you are a TAC client, employer or provider, you might receive a link to complete a survey in an email or by SMS (if you have given us permission to contact you this way). Or you may hear from us by phone.

You may also be asked to complete an online self-assessment following your transport accident.

Your feedback and responses will be kept confidential and will be treated in line with our Privacy Policy.

The TAC uses third party software provided by Qualtrics Survey Software to send some of these surveys. The TAC also uses third party services provided by Action Market Research, to complete some surveys by phone.

Opting out

If you do not wish to receive online surveys from the TAC, you can opt out by emailing the Client Insights team at clientinsights@tac.vic.gov.au.

More information

If you would like more information on any of the client surveys or other client research conducted by the TAC you can email the Client Research team at clientinsights@tac.vic.gov.au.

Current TAC surveys

Updated November 2022.

Self assessment surveys

Initial self-assessment

Once your claim has been accepted you may be contacted by phone or SMS to complete a self-assessment. This is a two-minute online survey that will ensure you receive the right support from the right team, to help your recovery.

If you receive an SMS, a secure website link https://mytac.vic.gov.au/myneeds will be in the message. This will take you to a login page for your self-assessment. If you are already logged in to the myTAC portal or mobile app, you will need to log out before starting.

We may contact you again once your responses have been received if further information is required.

Your answers will help us understand more about how you are going following your accident, if anything has changed, and what help you need to get back on track.

Ongoing self-assessment

If you have completed a self-assessment survey within the last 3-6 months, you may receive another invitation from us via phone, SMS or Email that asks you some questions to see how you are progressing with your recovery.

Your answers will help us understand more about how you are going following your accident, if anything has changed, or if there is any further support the TAC can provide you with to assist you in getting your life back on track. You will have 7 days to complete the questions via SMS or email otherwise you may receive a call from our research partner to answer the questions over the phone.

What is involved?

The TAC is using third party software provided by Qualtrics Survey Software to run this survey online via SMS.

Clients may also be contacted by one of our research partners, Action Market Research, to complete the questions over the phone.

Privacy

Any information provided will be kept confidential and treated in line with our Privacy policy.

You can ask for a copy of this information from your TAC contact, or the TAC Freedom of Information team.

Getting more information

If you have any questions about any of these assessments, you can contact:

  • Action Market Research on 1800 077 789 (a free call)
  • The TAC on 1300 654 329

Or alternatively you can contact the Client Insights Team by email at clientinsights@tac.vic.gov.au

Vocational provider experience survey

This survey is about the experience of working with a vocational rehabilitation provider as part of getting back to work or finding a new job after a transport accident.

If you have recently completed a program with a provider you may be invited to complete this survey by an SMS sent to your phone.

Your feedback will be used to help other TAC clients select a vocational rehabilitation provider to work with and improve the services they deliver.

For any questions about this survey, please contact the Client Insights Team by email at clientinsights@tac.vic.gov.au.

Any information provided will be kept confidential and treated in line with our Privacy policy.

You can ask for a copy of this information from your TAC contact, or the TAC Freedom of Information team.

Telehealth experience survey

The TAC is currently recruiting clients for a study in partnership with Deakin University. The study relates to your experience with your Healthcare Providers.

Taking part in this survey is voluntary and will not affect your TAC claim in any way. If you have received a SMS invitation to take part and have any questions or comments, please contact the TAC Client Insights Team by email at clientinsights@tac.vic.gov.au.

Any information provided to Deakin University will be kept confidential and treated in line with our Privacy policy.

You can ask for a copy of this information from your TAC contact, or the TAC Freedom of Information Team.

Rehabilitation at home survey

The TAC is currently inviting clients to take part in an online survey to understand your experience with your Rehabilitation at Home Program provider.

The program will run in late 2022 with invites to participate sent via SMS towards the end of the program.

If you have received a SMS invitation to take part and have any questions or comments, please contact the Client Insights Team by email at clientinsights@tac.vic.gov.au.

Taking part in this survey is voluntary and will not affect your TAC claim in any way.

Any information provided will be kept confidential and treated in line with our Privacy policy.

You can ask for a copy of this information from your TAC contact, or the TAC Freedom of Information team.

Client outcomes and experience survey

This is a biannual telephone survey that occurs every May and November. This survey helps the TAC understand how our clients are recovering and getting their lives back on track. This survey also helps us understand clients' experiences with the TAC.

The TAC is working with a research partner for this survey.

The answers we receive help us to understand more about our clients' recovery, and helps us ensure that we are providing clients with the most appropriate supports that help them get back on track.

Participation in this research is voluntary and will not affect your claim in any way and the information you provide will be kept confidential.

For any questions about this survey, please contact the Client Insights Team by email at clientinsights@tac.vic.gov.au