Your invoicing options

You can invoice us using one of three methods:

1. LanternPay. This digital solution allows eligible providers to submit online invoices, view payment decisions immediately, and receive payment the next business day. Access more information on our website or sign up at lanternpay.com/providers

2. Email. Submit your invoice as an attachment to invoices@tac.vic.gov.au, containing only one client per email. We cannot accept MYOB links or Microsoft Excel documents.

3. Post. Send an original copy of your invoice to:

Transport Accident Commission (TAC)
GPO Box 2751
MELBOURNE VIC 3001

Receiving your payment

We pay via Electronic Funds Transfer (EFT). To enable this, complete our EFT/ Direct Deposit Authority form.

You can also access your remittance online when you register for the Westpac PaymentsPlus Portal.

Invoice requirements

If you invoice us via email or post, submit a valid tax invoice with all of the details below to get paid promptly and accurately.

If details are missing, we may not be able to pay you, or your payment may be delayed.

A separate invoice is needed for each client – multiple clients cannot appear on the same invoice. If you include multiple providers on one invoice, clearly list the services delivered by each provider.

1. Your business details

  • billing address
  • service location (if different to billing address)

2. Client details

  • Client TAC claim number
  • Client name
  • Client date of birth
  • Client address
  • Client date of accident (if claim number is unknown)

3. Provider details

  • Provider name
  • Provider Medicare stem (if applicable)
  • Provider type
  • TAC provider number

4. Service details

  • TAC or MBS item number
  • Date of service
  • Description of service (as per the TAC fee schedule)
  • Duration of service (in hours) or quantity of service
  • Fee
  • GST
  • Total amount of invoice

5. Payment details

  • Account name
  • Account number
  • Bank name
  • BSB

Additional requirements for specific provider types  

All medical practitioners

  • Name and provider number of the medical practitioner who performed the service (if different from the provider claiming for the service)
  • Indication if the procedure was provided for an 'admitted patient' or was performed 'in rooms'
  • MBS item number and description of each service (AMA item numbers cannot be accepted)

Medical specialists

  • Name of referring medical practitioner and either their provider number or practice details (except in trauma/emergency)

Surgeries

  • For any surgical procedures provided in a public or private hospital operating theatre, the principal surgeon is required to provide the hospital operation report generated at the time of the surgical procedure with their invoice.
  • Location of service
  • Side, site or structure of procedure
  • When injuries are associated with a compound (open) wound, the medical practitioner must state on their invoice 'Open' or 'Compound' next to the procedure item number.
  • Consultations provided in the aftercare period following surgery must indicate 'not normal aftercare' and provide an explanation as defined by the MBS.

Assistant surgeons

  • Identification of the principal surgeon
  • Identification of the 'assist' as defined by the MBS

Legal professionals

Please see our Invoicing guidelines for legal costs.

Time limit for submitting invoices

There is a two-year time limit from the date of service to submit your invoices. Please refer to our policy for more information.

If you need help

Please call 1300 654 329 and a member of our Customer Service Team can help you with any questions.