Funeral director guidelines

These guidelines should be read in conjunction with our General provider guidelines.

What we can pay for

We can contribute up to $15,560* for funeral costs when someone dies as a result of their transport accident injuries and they have a claim with us. This figure is indexed annually. The amount reflects what the Australian Funeral Directors Association believes are realistic costs for a funeral held in metropolitan Melbourne.

Funeral costs can include:

  • cremation
  • burial
  • cemetery fee or cremation fee
  • coffin/casket
  • urn
  • identifying plaques, inscriptions or monuments
  • service charge
  • clergy offering
  • press notices
  • flowers
  • death certificate
  • a gathering or wake
  • interstate or regional transfer fees

Other things to note

If an overseas resident dies as a result of a transport accident whilst visiting Australia, we can contribute, up to a capped amount, to the reasonable costs incurred in Australia for an Australian funeral. This includes:

  • funeral director service fee
  • mortuary
  • coffin
  • metal liner
  • consulate fees
  • the reasonable cost of airfreight/transfer fee to the country of residency

Different rules apply to funeral services when a person dies as a result of a transport accident that occurred before 20 November 2013. If this is the case, please contact us.

How much we can pay

We can pay for services in line with our Funeral expenses fees.

What we cannot pay for

We cannot pay for the costs of a funeral, burial or cremation outside of Australia.