You have the right to be safe and to be treated with dignity and respect at all times.
The TAC takes the care, safety and wellbeing of our clients very seriously.
This information will help you decide if the care and support you receive is safe and of good quality.
What you should expect from the care you receive
- To be physically safe
- To have your basic needs for food, water and clothing met
- To be given appropriate access to medical care, medications and medical aids
- To spend your money how you want
- To be given privacy when you need it
- To be supported to keep in contact with the people who are important to you
- To be spoken to in a respectful way
- To be listened to
- To have a say in what you do and where you go
Signs you may not be receiving the care you deserve
- You are touched in ways you don’t like and think are unnecessary
- You are not provided with enough food or water
- You don’t feel you are receiving the medical support you need
- You have been physically hurt or are afraid of being hurt
- You feel intimidated
- You don’t get to make choices about what happens with your money
- You don’t get to leave the house
- You don’t get to contact the people who are important to you
- You don’t feel like you can speak up for yourself
- You don’t feel like you are treated with dignity and respect
- You are not listened to and your wishes are not taken into account
Any of these things are unacceptable and you are entitled to speak up about the quality of your care.
Who you should speak to
To raise concerns about the quality or safety of services provided by a TAC funded service, send an email to email@example.com. Or you can call the TAC Safer Services Support line at 1800 931 233 (your call can be anonymous) 9am to 5pm, Monday to Friday.
You can speak to anyone in your treating team about the quality of your care. You should keep speaking to people until you feel the matter has been resolved.
The TAC expects that your care will not be affected if you raise your concerns. The TAC will continue to support you and make sure your needs are met.
There are also other agencies that can help:
(Police, Ambulance, Fire Brigade)
Aged Care Quality and Safety Commission
1800 550 552
Complaints about aged care services
Department of Human Services Child Protection Services (Victoria)
Support to children and young people at risk of harm or where families are unable or unwilling to protect them
National Disability Abuse and Neglect Hotline
1800 880 052
For reporting of abuse and neglect of people with disability
NDIS Quality and Safeguards Commission
1800 035 544
Works with participants and providers to improve the quality and safety of NDIS services and supports
Victorian Disability Worker Commission (VDWC)
1800 497 132
Can receive any enquiry, complaint or notification about any disability worker in Victoria, regardless of the way in which the service is funded.